Cox Solutions Store

1109 SW Wanamaker Rd, Topeka, KS 66604, USA

Address:	1109 SW Wanamaker Rd, Topeka, KS 66604, USA
Phone:	+1 785-215-6899
Site:	locations.cox.com
Rating:	2.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 34

Reviews 6

Kelly Clubb

Generally Ive not had issues at the store location, people working there seem to be pleasant enough. Their parking lot needs to be redone so that people can actually park in their parking lot. The last time I was in the store there was about 1 hour wait in line not cause of anything the store was doing wrong, but because of the conversion of analog to digital. Im not sure why everyone is rating the store with cox communications customer service reviews.... None of the reviews that are showing on top are valid for the actual store location.... Since it seems to be a trend though, I will do the same to a point. I pay for internet & just recently dropped TV. I find their internet to be a steal of a deal considering Im on their ultimate package @ 200 mbps down. On wifi (using my own personal equipment) I can get just over 155 on N wireless (5 GHz). On wired connection Im able to get ~ 220 down. I have never used leased equipment and have never had an issue getting the speeds Ive been paying for. I have used centrytel (Denver Colorado) and I couldnt get 2 mbps directly to their modem (cause they didnt let us use our own equipment) and my roommate that paid for the internet was paying for 14 mbps down. My family that has uverse seem to also not get the speeds they are paying for either. Also forced to use the modem provided by their ISP. I am not a fan of using leased equipment because you have to pay a rental fee + tax every month. Their equpment is par and is the reason a lot of people are probably complaining about their speeds. Also WiFi is not going to get your full bandwidth due to how the technology works. My only suggestion for those that are complaining about speed, I would suggest making sure your modem supports the speeds needed and that you test it while on a wired connection (instead of wifi). If youre complaining about speeds over wifi there is a lot of factors (frequency/channel/equipment limitations/interference from other electronics or other wifi networks/range/materials your residence is made of) that can cause issues with wifi speed TV, on the other hand is a joke. I will gripe all day long here cause there is no value in their tv service (to me). I did a 6 month promotion for their Contour 6 DVR and the DVR worked as it should after a minor glitch early on. I got what I though was an expensive ripoff as is for having to pay 20 after taxes for a dvr box monthly. I figure I watch 3 tv shows I can watch the day after on the networks web site and to pay what they told me would be 140+ for tv by itself is a complete joke. I find 80.00 a joke honestly. Anyways, Ive never had an issue with internet unless the power is out or theyre doing scheduled maintenance

George Ayres

Battery on the telephone modem went bad and the cox tech on the web chat said I could get another one at the store. Went there on Wednesday and the girl said she didnt have any batteries but could give me another modem. I said "whatever works." Then gave me a modem with no battery. She said Id have to buy a battery for $15.00. I said go ahead and order it while Im here. She didnt know how to, she got her manager and she didnt know either so they said they would figure it out and call me that afternoon. I installed the new modem and within several minutes both phone and internet worked fine. The original "dead battery " problem wasnt fixed though. Suprise, no call that afternoon. I decided to go back on Thursday to check on a battery and return the old modem. Justin met me just inside the door. I explained what happened up to this point and he said yes, they have batteries for both the old and new modems. He got me a battery and brought out a modem to make sure he had the right one. It was, so he showed me how to put the battery in it (very easy). And said if I ever have a battery issue bring it in and he would take care of it. Hope he helps the manager and young girl out by sharing his knowledge. 5 Stars because both days the staff was very friendly and tried to fix my problem.

Mr. Pressy

To Cox Communications - Topeka, Kansas: Your internet really sucks, honestly. "Fastest in the midwest" my arse. Heres a couple issues that I have: Paid to have the modem replaced. Paid to have the router replaced., -Nearly 6 months ago. Internet connection speeds: Slow as hell. With a good computer, and relatively new Cox Communications technology, I should NOT have to have buffering on a LITERALLY THREE-SECOND VIDEO. Thats right. I cant even watch a three second video without it stopping to buffer. Seriously. Forget about YouTube. Forget about trying to stream anything on the internet. If I want to be able to watch anything on the internet, I have to open it up and wait for it to fully load. Sometimes, this can take up to 30 minutes. Ridiculous service. Ridiculous employees. I hope Google Fiber takes you all out of business.

Eve Marks

I had been with Cox for 24 years. Youd think that kind of loyalty would matter to Someone in their company. I cancelled every last service with them a week ago. I had finally reached my boiling point. In the last few months Ive experienced unbelievably horrid customer service, received inflated bills that no one could break down and explain, and was shown zero respect for the time I lost in the multiple two hour conversations I would have with them trying to get things resolved. Plus, I was paying $270 a month for their "bundle." Ridiculous. Was not surprised at all to see that they rate a whopping two stars in overall customer satisfaction. That any company can be content to be consistently rated so poorly reflects on its true culture and philosophy regarding customers. BUYER BEWARE!!!

Molly Gordon

I have bought four different wifi routers all costing over 100 dollars each. They keep telling me its my router but ive clearly proved that wrong. I find this company pathetic in everyway. I should be paid to babysit my connection errors. I have to keep my connection bar up at all times to click the turn off button the second it disconnects on its own. Then I wait 10 seconds hit it and I magically have it, This happens 40-50 times an hour. Then they decide to take the wifi option away so now I just get to watch it tell me " Checking Network Requirments" only to wait 45 seconds for it to tell me cannot connect and takes the option away for about 5 minutes and it suddenly finds my connection again. This is extremely exhausting if you watch any videos especially Youtube

lisa bradford

ive been a cox customer for nearly 20 years. ive had no complaints with them whatsoever until two days ago. long story short, when i made a payment on wed the 16th of this month, i was charged for TWO transactions instead of one and they stopped short of calling me a liar when i tried to explain to them that my debit card statement shows that i was charged twice. now im short of money that i really need to get me through until next payday and, so far, they havent done anything to correct the mistake they made. i have to say that im sorely disappointed with cox communications and i dont know that i can remain a customer to a business that wont own up to its mistakes. so much for them appreciating my business for 19 years. right now, i dont feel appreciated at all.