Charter Communications

Reviews 8

DE

Devin Johns

The ONLY thing Charter has going for itself is their prices. As far as quality, customer service, and communication, they have tons of room for improvement. I dont have major complaints yet, but there are just small annoyances relating to communication that have really frustrated me. I scheduled my installation service on a Saturday for the following Thursday. Between Saturday and Thursday, I got 2 phone calls and 3 emails telling me I hadnt scheduled my installation service and to do it ASAP. I called back twice and confirmed twice that it was set, but I guess their email/phone notice system didnt get the memo. Very annoying. Also, I used my own modem but on my first bill, there it is: the $7.00 a month modem rental fee. After explaining my situation several times to an uncourteous employee, he resolved the problem and just to clarify that it had been taken care of, I repeated everything back to him just to confirm: "So Ill just pay this adjusted amount and that will be reflected online when I go to pay it?" "Yes," he says. And what do I see when I go to pay my bill online? The amount including the $7.00 fee. I understand its not a huge deal, but I want clarity when Im forking out my own hard-earned money. So I called, and after explaining my situation to a condescending employee (who spoke broken English) several times, she confirmed that the amount online is incorrect and wont reflect the new amount until the next billing cycle. So how would I know that unless I had called? The communication and customer service just needs severe improvement. If it werent for the cheap prices, wed go with AT&T or some other company.

---

JE

Jeff Hulsey

Absolutely terrible. Every time I call with a service issue I have to pull teeth to get anything done right. I have to file complaints with the BBB and FCC just to get the local line techs to pay attention to the service tickets in their queue. This time, I called in September to complain about a service issue. It went unresolved. I called again in October (six times) and they decided to rush the job into the queue and schedule a service visit for the week before Thanksgiving. You heard that right - next month. The line techs claimed they tried to contact me but the number was out of service. I had the supervisor I was talking to hang up and call that number. Guess who answered right away. Thats right, I did. This is the same dispatch office that fired a guy for calling in and impersonating the boss voice so he could change his ticket assignments. I somehow suspect he wasnt the only liar in their office. Im going to amend my BBB and FCC complaints with this information. You wont get good service or good support from Charter. Youre better off using IP over smoke signal for the internet, and reading books instead of watching their (usually black screen) HDTV service. I dropped that because they never could get it working right. Im considering litigation. I havent decided, yet.

---

BR

Brenda Finnegan

If I could give this company less than one star I would. Three times a day, sometime between 7 and 8 am, again between1 and 2 pm, and again between 7 and 8 pm, the entire system resets. We lose the program that we are watching whether it is live television, recorded on our DVR, or an on-demand viewing. It takes an average of 2 minutes for the picture and sound to reboot, and another 5 to 10 minutes for the guide and info to reboot. We lose those several minutes of the telecast and it cannot be recovered. This has gone on now for months and the frustration level in our household over this has hit the ceiling. We are told by Charter personnel that this is a community issue and that they are working to correct it. However, with no change in this pattern for 6 months, I am led to believe (1) they are not working on it, or (2) the problem is beyond their capacity to correct, and (3) this should have been revealed to us when we signed up for service .We are actively looking for another provider.

---

MO

Monica Foy

I am shocked to read all the negative reviews as they do not reflect my experience with Charter. And Ive been using Charter Spectrum cable and internet for over four years. The tech guy that installed our equipment was very friendly and even helped me set up my modem that I purchased somewhere else. In the past four years Ive only had to call about my cable box malfunctioning once and they gave me a prompt service appointment within 48 hours of placing the call. Cable boxes go out, its no big deal. They are always polite on the phone when I have a problem or question. My internet is amazing and fast! If theres ever an outage, its usually in the middle of the night so it typically wont affect me. Again, technology fails sometimes, but they correct their issues in a timely manner (from my experience). For the amount of channels and the quality of internet service, I feel like the price is unbeatable.

---

TY

Tyler Morrison

I WOULD NOT RECCOMEND THIS INTERNET PROVIDER. PEOPLE ARE GREAT, SERVICE IS TERRIBLE. I will give two stars simply because every time I have contacted or dealt with a charter associate they have been very helpful and patient. The internet service itself is a terrible experience. Reading other reviews I was also promised a faster internet speed and was told that I was "future proof" and would have faster internet when it was available. I have had other internet providers with great experiences through their services they offer. Charter is not worth the time and money (even as the cheapest around, you get what you pay for and its terrible). Do not waste your time.

---

C

c wc

Horrible experience. I cancelled my service within a week. The service tech was rude, didnt clean up after himself, didnt screw the wall plates back in, installed the wiring outside incorrectly. I specifically asked for Internet with 30 Mbps, not up to 30 Mbps, which could mean 1 Mbps or 10 Mbps. I was told I would get 30 Mbps. I got 15Mbps. I called to complain and was told 30 Mbps wasnt available in my area at this time. So why was a told I would get 30Mbps?...sorry, we will provide additional training to the customer service rep. The DVR functionality didnt work...recording, pausing, fast-forwarding, etc. Very few HD channels.

---

NI

Nicole Dayter

The only reason we have Charter for internet is because we have no other option, and they know it. They have a complete lack of respect for their customers. Their technicians are completely un-professional they dress like thugs, and call customers hours after the appointment was due and say that they never got the call and give you a sob story about how they are already at home with their feet up can they please come back tomorrow? So what now your time is more important than the 6 hours I sat at home not doing a thing waiting for you? We have had technicians pull crap like this on us three times now!

---

ST

stacy martinez

OMG This has to be the worst cable Internet company I moved into a house and had no choice but I am beginning to think I would be better to do without....I was supposed to be connected up for phone and internet services on Thursday the guy was here and I felt sorry for him so I gave him a Christmas present put he left without connecting up the Internet completely forgot to wire a bedroom and one of the bedroom tvs dont work called charter and of course nothing they can do will have to wait and pay another fee for service again..charter you suck

---

---

Other organizations