Cox Communications
| Address: | 6124 East 30th St N, Tulsa, OK 74115, USA |
| Phone: | +1 918-205-0047 |
| Site: | cox.com |
| Rating: | 1 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed |
Location
Photos 1
Reviews 5
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Lindsey McVey
I have been a Cox customer since 2012, that’s 5 years of firsthand experience dealing with this company. Cox Communications requires constant micro-managing because their attention to detail is lacking so you are left responsible vetting bills, statements, and charges on your own. When you do have questions, comments, and/or concerns, Cox is incapable of resolving complaints at all much less in a timely manner, and there is absolutely no follow through. I worked in the food service industry for years and currently work for a gas utility so I am very familiar with the service industry. I by no means am unrealistic and believe that the customer is always right. However, the quality of customer service that is provided by Cox is very dissatisfying and not what I would expect from any company in which I am paying for services. For two to three months, I consistently experienced slow internet speeds and would sporadically get disconnected from my private network. When I called Technical Support to explain that I shouldn’t be experiencing these issues in a 600-square foot apartment, the response I got was that “this is common in apartment complexes.” My internet all together quit working in January of 2017. The Service Technician never showed up for my appointment, and didn’t call to let me know that he wouldn’t be able to make it. The appointment was scheduled during the 5:00 to 7:00 pm window. I was told that the Service Tech would call 30 minutes prior to his arrival to notify that he was on the way. When I hadn’t heard from anyone by 6:30 pm, I called Customer Service. I asked if they could call the Tech that had been assigned to my appointment and reach out to him for a status update. Customer Service said they had no way of knowing/seeing that information so that they could contact one of their own employees. I asked for the appointment to be re-scheduled for 5:30 pm since I could not take off time from work again after the initial appointment was missed. They rescheduled the appointment for 9:00 am to 11:00 am on the following day without notifying me and despite being asked otherwise. On the third attempt, a Service Tech was sent out to my apartment and fixed my internet. Once I received my next bill, I was charged $75 for the service appointment. When I called to explain my experience, and dispute the charges. Cox did give me a $95 credit. However, the Customer Service Representative never applied the credit to my account because when I received my February bill it reflected January’s unpaid balance, which should have been covered by the credit. February’s bill also indicated that my internet services increased from $47.56 to $66.98 without notification. In March, I moved and discontinued my Cox service. I was enrolled in paperless billing and the auto draft program. I paid the final bill that was indicated on my Cox account. Yesterday, on July 25th, I received an email notification from Credit Karma that I had an open account, which was sent to collections. Apparently, I was billed by Cox in April for $95.49. I continued to monitor my online Cox account for some time after I moved to ensure that all my bills were paid. The charge was never indicated on my online account nor was I ever contacted via email, phone, or mail. The collections agency never even reached out to collect payment. The first time that I was made aware of the past due amount was when I was emailed by Credit Karma. Now, my credit is being negatively affected because they dropped the ball, yet again. Unfortunately, Cox is somewhat of a monopoly in my area so they are not overly concerned with customer retention. I will not be using Cox in the future, and I would not recommend or refer them to anyone!
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Joel Johnson
I am disappointed that Cox doesnt offer low income discounts except through the school lunch program. My dad is on a fixed income, his health doesnt allow him to leave the nursing home, and his only connection to the world outside his nursing home is through cable TV and Internet service, provided by Cox. However, his bill has increased to the point that its outside of his limited budget. When I called to ask about low income programs, they told me nothing was available for him.
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Meagan Warne
Only giving a star because you have to in order to write something. I ordered services and no one showed...TWICE. I even called the second time to verify that someone would be here since I had to leave work early to be here. Nope. The "supervisor", Rosa, did absolutely nothing. She had zero to say about the no shows. Thanks but no thanks.
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Mat Luft
If you are in need of a great lube free anal raping just call cox and they will get the job done right.
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Yi Jia
Stay away