RBI Truck & Trailer Repair

15487 Lebanon-Crittenden Rd, Verona, KY 41092, USA

Address:	15487 Lebanon-Crittenden Rd, Verona, KY 41092, USA
Phone:	+1 859-743-0927
Site:	rbirepair.com
Rating:	5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 11

Abd Al-Karim Ibn Sepulveda

My Freightliner died off I-71 and I looked up who was the closest mechanic to me that could help me out with a road call. I saw RBI as one of the first ones to pop up on Google, and with its glowing 5 star reviews, I thought: "Thank God there are some great mechanics in the area" So we called them and Ray, the boss himself, came out for the road service call, but my experience ended up being ANYTHING BUT a 5 star experience. He may be a very knowledgeable mechanic, as he was even gloating that he gets plenty of business coming through his shop and he is the one that even TA mechanics call for help at times, but you have to have a good professional attitude that goes along with your skills. Sadly, this is the area where he seriously lacked and thus cant recommend him or his company to anyone as a result. Right off the bat he was incredibly rude and barking orders at me as though he is my boss. If I, as your customer, decide to assist you in some fashion, then that is a courtesy. Im not obliged to help you in any way, shape, or form, so how dare you bark orders at me as though Im your employee! Furthermore, when it came to payment, he was getting on our case regarding payment, complaining that he had other road service calls to attend to and by not deciding quick enough if we wanted to get our truck towed using his service, we were "wasting his time." What a joke. He came out, looked at our truck for about 20 mins or so, then wanted his payment of $285 almost immediately, which included a minimum 2 hr labor we was paying for... But hold on, you only been here 20 mins looking at our truck. If we want to take our time to figure out our next move on whether we want to use your towing service, then have some patience and give us some time to make a decision since we are already paying you for a 2 hr minimum. And then to add insult to injury, he wants to threaten us financially, that if we didnt hurry up and make a decision, he would bring up the cost.... And at this point he was only here for about 40mins max out of the 2 hrs. So not only was he incredibly rude in all of this, but extremely impatient. That isnt the professional attitude that you conduct yourself with as a mechanic. I dont care how knowledgeable you claim to be, how inflated your ego is, or how much business traffic you get into your shop - at the end of the day, if you dont have a professional character that marries with your knowledge and expertise, then I dont want to be bothered doing business with you in the future. Its that simple.

Sure Trac

One of our drivers had a hose to blow causing a low water engine shut down on I 75. I did a "Nearby Places" search under truck road service and RBI Truck & Trailer Repair was the closest to our driver. I saw the 5 star rating and after reading a few customer reviews, I gave them a call. We have had water hoses to go before and the bills were nothing less than highway robbery, but they lived up to the 5 star reviews in all areas. They were there when they said they would be there, and the charges were fair and honest. Our driver got their business card and wanted me to do this review because he said they were the best road service providers he has ever had. Needless to say my Google maps now has a star for their location and if any of our trucks breaks down anywhere close to RBI, I will be calling them. Loris, SC

Mark Ciuffetelli

Mark from Michigan. Ray of RBI turned a disaster road trip, MI to FLA, into a non-event. Rescued us off of I75; blown front differential, on a Saturday night. Got us to a motel and towed within 30 minutes. By Monday he had the repair assessed, gave a realistic schedule of getting parts and repair. Kept us informed during the repair process; no surprises on the cost. Professional, courteous, competent and HONEST. If he wasn’t 300+ miles from home I would take all of our vehicle work to him. Then again maybe the drive would be worth it. 5 star experience.

Thomas Roberson

The Gentleman from RBI was at my location almost as soon as I got off the phone with him. He normally doesnt stock auto hauling trailer tires, but found one to put on the trailer so that we could be on our way. I know that his dedication to his business probably takes time away from his family. I believe he feels a dedication to help people also. which will take him along way. I thank Sir for being there when other companies couldnt bother; Thomas A. Roberson, US ARMY (ret)

J Watson

Im a trucker who had a major problem w a trl that had a very hot load (as in shut down production at a plant hot) and ray and his staff removed and transferred my load 2 a safe trl, rbi not only gained a customer for life but I found the best truckstop this side of the Mississippi. Nobles truck stop I75 exit 144. The food Id excellent & the staff was very friendly. The whole experience was a nightmare before I called rbi..man then just a hiccup after I called rbi.

david meskhi

We got stuck at TA Truck Stop and we called RBI for towing! Ray got there in 5 minutes ( I really mean 5 minutes) towed our tuck in his shop. Ray and RBI have done fantastic job they are very Professional and knowledgeable! they are working fast and have very fair and honest rate! We wish we can rate them more than 5 stars! highly recommended!!! Thank you Ray and RBI for your help and we appreciate your professional service! Great Job!!!

Nick Brandt

We werent able to fix the first night but Ray gave me ideas of where to start. I was unable to fix myself but Ray came back to save me the next day and towed me back to shop and took me to motel. Ray was challenged with my air in the fuel problem but he didnt give up and he fixed it and lived up to his 5 star review! And he never gouged my wallet. Thank you Very Much Ray for the work! I really appreciate it!

Luis Chagas

On 12/10/16 my truck a 2007 Volvo starts to fail,just made it to the truck stop at exit 55 of I71 in Sanders ,KY. Called this guys,set up for next day,they pucked me up at the hotel, found and fixed the problem and didnt rip me off,luke a lot off orhers road services. Thanks guys, God bless you all..

rukiya jaha

I send blessings to the to tow truck driver during November 2016.He helped our grandyma who was stranded beside the road headed to Northern ohio (.Verona.)He was a good Samaritan for a senior who had medical issues & was stranded with her vehicle.We wish you prosperity and peace.

G. Smith

I would like to thank RBI team this morning for helping me get out of the mud. Ray the tow truck driver was great RBI your lucky to have a guy like on your team, also thanks to the operator who answer my call she kept me up to date for an eta great work guys.

Roussi Radev

Quick and timely response. We called them to cut damaged "king pin lock" that wouldnt come off of the king pin. They took care of it in 5 min. Good job Ray, staying on top of everything, taking care of your business and your costumers !!!