AAMCO Transmissions & Total Car Care

2048 Fairburn Rd, Douglasville, GA 30135, USA

Address:	2048 Fairburn Rd, Douglasville, GA 30135, USA
Phone:	+1 770-947-8357
Site:	aamcodouglasvillega.com
Rating:	2.9
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 9

Reviews 7

Kaity Castelli

Plain and simple, skip this shop. Brought it here for a new clutch, thinking back I dont think I needed the clutch, probably just needed a master or slave cylinder. Someone shouldve looked into what was actually going on before touching anything. How do you fix a problem if you dont look into what the problem ACTUALLY is? So, after having the clutch replaced, first gear was grinding- which was a new problem. Called, asked for an update, was told it was grinding gears after being driven a while which then initiated replacing both the master and slave cylinders. Was charged $50 extra dollars from original price quoted to replace both cylinders just to get the car back..... and find that its still grinding gears after being driven for a while. So what did I just pay for? This was the reason why we replaced both parts.... had to pay extra.... and the problem is still there? Johns claims differ from the actual reasons we brought the car in the second time. Even though Im almost positive I spoke with him on the phone about the status update prior to having the secondary work done. Do not waste your money on this chain mechanic shop. You will be much better off finding a place full of people who enjoy their work and care about your car as much as you do. Common issue in this field, no one cares and at the end of the day the only one who gets screwed over is the person paying. They know they can charge you these outrageous prices and do the bare minimum, because they know the majority of us cant do this ourselves for whatever reason and also know that we need our cars. Find someone else. Abercrombie Transmission has always been really reliable, and its right down the road from here. Ask for Chuck, hes a man worth trusting. Id recommend testing them out first.

Adrianna Works

I purchased a 2005 Trailblazer from this place March 2016. The owner was a fair person in the beginning. I mean went out his way to provide excellent customer service!!!! When I purchased this truck it wasnt 3 weeks before the transmission went out!!! But John and the owner said we had a warranty, so they took the truck back to repair it. That took 42 days!!!!! I have 5 kids I needed to get around! John had every excuse in the world on why it was taking so long. They even ordered the wrong transmission once. Finally, after calling a 100 times to get our vehicle back, it was ready. Also, let me add that when I first got the truck they kept saying that the milage was wrong and they just replaced the cluster blah blah blah .. I BELIEVED THEM... First and last mistake! The car was reading 220,000 but they swore it was only 130,000. At the end of the day this truck gave up on me a month ago August 26, 2016. So Im out 4,000!!! The transmission they put in wasnt any good and the engine was tired!!!! I wouldnt recommend anyone to this place. Im looking for a new vehicle still!!!!

Jazmin Gross

This place has awful communication and customer service! My husband took his car here to it serviced and was told one price at the beginning of the process. We understand things pop up however if a person says they cannot afford something then worked should be stopped until a decision is reached by the customer.. They said the car would be ready that afternoon for the discussed price . Needless to say they kept the car for a few days and have a list of other issues that they would like to address. They never once called with a price on these repairs, and discouraged my husband from sitting up at the shop while they finished the job. We are on a fixed income due to my husbands cancer and could not afford any other repairs at this time. That is ALL we approved being repaired at this time. Anything else should have been discussed! People are not made of money!!! We have been unable to get our daughter to school, and my husband has been unable to get to school due to not having this car. Please research other places or locations.

Ahmad Williams

Customer beware!!! I was quoted one price over the telephone and when I received the final bill the price was astronomically higher without my authorization. I attempted to work this out with the manger of the shop John, but to no avail. He told me that he needed to speak with the owner to resolve my inquiry and would call me back by 5:00PM. Guess what, its been over 3 weeks and he hasnt called me back. However, I contacted him on several occasions and each time he told me that the owner would call me back to resolve my issue by 5:30PM. Five different calls on five different occasions and no resolution. It has become clear to me that Aamco transmissions does not value its customers and the customer service has been horrible. Lord forbid if I have an issue with my transmission within the 3yr/36k warranty range. Would they repair the issue or just blow me off? Litigation to resolve this issue seems proper at this time. If I could give a 3rd of a star that would be appropriate.

Debbie Lee

Update: contacted their corporate office, needless to say same kind of sorry/no customer service provided! They did not try to solve the problem and acted as if they did not care. Lesson learned - STAY AWAY FROM AAMCO any of them! 0 RATING!!!NO STARS! DO NOT take your business to Aamco Transmission on Fairburn Road in Douglasville, GA ever. Worst customer service ever! Paid them $660 on $2122. Due to health issues I decided to sell said vehicle Aamco has refused thus far to refund my money. THEY NEVER FIXED ANYTHING JUST TOOK MY MONEY ILLEGALLY! These people are thieves of the worst kind-stay away!!! Gary L. Rowe owner 2048 Fairburn Road Douglasville, GA 30135 Horrible, Horrible Management!!! Does not know what customer service is all about! DO NOT TAKE YOUR VEHICLE THERE!!! NO STARS 0 RATING!!! Aamco 2048 Fairburn Road Douglasville, GA 30135

Anonymous User

I went in to have a speedometer cable repaired or replaced. They took the car out for a test drive to see whether the problem was in the dash or cable--they determined it was the cable. BUT the mechanic had simply tightened it up, saw that it was working--and brought my car back to me. They told me it seemed like it was fixed, but if not then I could call them back to schedule an appointment to have a certain part (which would need to be ordered) installed. They didnt charge me anything--and all the way home (about a 20-minute drive) my speedometer worked just fine. They could have lied to me, ripped me off, replaced a part I didnt need--but they were honest and did NOT do that. How often do we see that in this day and age? Ill definitely go back there if I ever need any repairs!

Kimberly Biggs

I took my car here for brakes. I took them somewhere else 6 months ago and had them replaced and a year ago had the rotors replaced. The mechanic, Stan, was very nice and looked at my car right away. They changed my brakes and rotors and I have a guarantee with them as well. Its nice to know that just because Im a woman doesnt mean I will get ripped off by someone. Stan made sure that my brakes were safe for me and my children. He said that he wouldnt want his wife and kids to drive around with brakes like that and wanted to make sure my car was sage as well. Its nice to know that some people are still there to help you and not just get your money. I will defiantely take my car back there!!