iTiger Phone Repair

257 Lee Dr v, Baton Rouge, LA 70808, USA

Address:	257 Lee Dr v, Baton Rouge, LA 70808, USA
Phone:	+1 225-769-6828
Site:	facebook.com
Rating:	4.7
Working:	11:30AM–7PM 11:30AM–7PM 11:30AM–7PM 11:30AM–7PM 11:30AM–7PM 11:30AM–5PM Closed

Location

Photos 34

Reviews 4

Trevor Frost

Id like to save all of you some time and money. If you have a broken phone or just need something done to it (change color/unlock/etc) youre wasting your time if you go anywhere but here. These guys were incredibly helpful and professional. They were more honest about the process of fixing my phone than I would even expect myself to be in this line of work. I didnt get overcharged for anything. Truthfully, Im writing this review because I feel like I robbed these guys blind. This is my story: I broke my brand new galaxy s3 somewhere around 4 months ago. I stopped into myPhoneMD first and it was a huge waste of time. They said their supply guy didnt have the screen I needed and the girl there kind of helped me try to figure out how to order it, but I presume they did not see much potential profit out of the situation and therefore sent me packing. My next stop was at iTiger. They immediately told me how crappy of a situation I was in because of the cost of the screen I needed, but they were completely willing to help me in any way possible. We eventually decided I could order my own screen from whatever seller I wanted and bring it in to get installed. They even gave me a phone on loan for the time being. So when the screen came in I brought it in to get installed for a reasonable price (it was prorated because it did not take a full hour). TWO DAYS LATER the crappy screen I ordered stopped working. I brought it back in to figure out if it was the part or the installation that caused this. We discovered it was the part, as there was nothing faulty with the connections (they were fully willing to cover the costs if it was something they did wrong). So after getting jerked around by the company I ordered from and never getting the replacement screen, the guys at iTiger found someone that sells repaired screens at a considerably lower cost than what was being sold online. They ordered it for me and installed it for me yesterday, at which time I returned the loaner phone they let me use for FOUR MONTHS. Im sure this is not typical, and not to be expected in most situations, but I guess because it had taken so long and they felt bad for that (even though it was not even close to their fault) they didnt even charge me to put the screen on! Nor was I ever charged anything for the use of the loaner phone. I couldnt be happier with the way this all worked out. This is honestly my first review of any product or service, and Ive written it as a thank you to these guys. They really went above and beyond to help me out. Ive been in there a lot in the last few months and Ive seen other things that make me think this really is the only place in town worth going to. There was some lady in there whos speaker stopped working on her phone, so the guys replaced it. However, that didnt seem to be the problem because it still didnt work so they didnt charge her anything! They agreed to take a look at it again on the weekend when the lady had more time. If youve made it through this novel of a review and believe anything Ive said, give these guys your business because I promise you will not regret it.

Michelle Nolan

They overcharge for terrible repairs, assume their customers are lying to them, and are disrespectful to their customers. My husbands iPhone 5s screen was cracked, so he brought it in on Saturday, 6/28/2014 for a repair. He was charged $174.35 for a screen replacement. On Wednesday morning, 7/2/14, he noticed a small crack in the top right region of his screen. The phone was never dropped, hit on anything, or treated roughly since the repair 3 days prior. We brought it back to the shop on Wednesday evening to show the owner, and he said hed open it, look at it, and if his work was bad he would replace the screen. He told us to come back about an hour later. We came back about 30 minutes later (around 6:30 pm) and he said there was nothing he could do. He showed us an extremely blurry video of him lifting up a screen "proving" the work was good. Nothing could be determined by the blurry video, and when I told him so I was met with extreme disrespect. I also pointed out that the phone screen has a blue tint, and we were under the impression the replaced screen was an actual Apple iPhone product. He denied the screen had a blue tint, blaming it on the phones background. I opened up a webpage on Safari with a white background and the blue tint was glaringly obvious. He looked at the webpage briefly and said there was nothing he could do. He said people come in and lie to him every day, so he assumes that my husband is lying and dropped his phone. I told him he cant treat his customers that way and refused to speak to me further (saying “I don’t know why this lady is yelling at me”), directing his comments at my husband. He started to tell us about the cost of the screens ($86) and that he does not make a huge profit so he cant repair cracks after he already replaced the screen because everyone lies to him about how it got damaged. I told him, as customers "that is not our problem." He responded, gesturing toward my husbands phone, "this isnt my problem!" He concluded by telling us if we buy our own screen online and bring it in, he will put it on the screen for no charge (only after we told him we’d be reporting them to the BBB). We declined the offer and walked out of the store. I do not believe the high cost of the repair is warranted. Either the workmanship is not up to par, or the screen is far too delicate to justify the $175 price tag. We do not wish to purchase another screen and have him repair it since we already spent a lot of money and got nothing but a bad product for it. The owners inability to be flexible and work with his customers proves that he does not care about making a quality product. I recommend either finding another store to repair your screen, or spending $269 to send it to Apple and actually get a legitimate repair.

Robert Levy

Incredible service. I brought my Galaxy Note 4 in with a shattered screen around 6:45pm, they close at 7pm. The guy behind the counter (also the owner, not sure of his name) promises he will try to get to it tonight but it probably wont be ready until the morning. At 6:58pm I get an email saying its ready to be picked up and hed wait until 7:25 for me to pick it up that evening. Absolutely blew my mind. Service that great is hard to come by and should be rewarded! This was a few weeks ago and my phone is still working great. Im a lifelong customer now.

Alexandra Dalton

The front and back screen of my iPhone were cracked but to save money I was only going to fix the front screen. They didnt have the regular glass in stock so they insisted I choose color glass to replace it. They then proceeded to fix my front and back glass and gave me a deal since I had to opt for the color glass. The guys were susper nice and worked quickly and efficiently! If I ever break my iPhone again,hopefully I dont, I will definitely go back to iTiger Phone Repair!