Wolf Creek Storage
| Address: | 30830 LA-16, Denham Springs, LA 70726, USA |
| Phone: | +1 225-667-1650 |
| Rating: | 2.5 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM |
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Photos 8
Reviews 4
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Renee Mullenax
My mother recently moved to Louisiana from Florida. It was a long and tiring trip and after unpacking her U-Haul we went to drop it off at Wolf Creek because they are also a U-Haul service provider. We went to park the car hauler and the owner came out and started yelling at us that we could not park it there, that we had to park it over by the storage units because "it wouldnt fit." However, there were several other trucks & a car hauler the same size that we were trying to park next to at that time. This lady did not bother to show us exactly where she wanted us to park or to escort us in anyway. We were in my jeep, hauling a vehicle hauler, and the turn that we had to make to get into the other section for parking was very narrow and required us to pull out into heavy traffic. The safest way for us to make this turn was to go wide and partially pull through the grassy median on the property. We parked and went inside and let the lady know that we were finished. We handed her the paperwork and she started complaining that we did not have the hand dolly that was listed on the inventory. We explained that the U-Haul place in Florida I had forgotten to give her the hand dolly because it was raining outside at the time that they were doing everything and it was a bit hectic. We left and shortly afterward this lady called my mother to complain that we had driven through the grassy median and left tire ruts in the grass. She was extremely unfriendly and would not listen to a thing that my mother had to say about it. She then tried to charge us for the hand dolly, even after the U-Haul place in Florida had called her to explain the situation. She actually told her the other U-Haul employee that she was charging us for the hand dolly anyway so that she could get payment for the damaged grass. When it became clear that my mom was not going to be bullied this woman then decided to actually file an insurance claim and a police report for the damaged grass. At this point I returned to the business to stamp down the muddy grass and discovered that there were at least 4 other tire tracks in this area as well that could not have possibly been from us pulling straight through because they were also going in completely different directions. It was clear that we were not the only people who had ever pulled through this median. This lady did not even bother to actually follow through with the insurance claim and provide the insurance company with the information that they were requesting. However, my mother was extremely cooperative with the insurance company and went so far as to acquire the official city records that stated/illustrated that the median we had driven across was actually city property and was not property of the storage unit whatsoever. In the end we did not get charged for the hand dolly and the insurance claim was dropped because the lady had no proof to back up her claim...but along the way this woman was so rude and so unfriendly and it was absolutely ridiculous. My mother had just spent three days of exhausting traveling and packing and unpacking and this was the very first person from Louisiana that she had any contact with. My mom had to spend her first month in Louisiana going through this bull crap because of this horrible woman and I hope that nobody ever makes the mistake of going to this business ever again!
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Lola Bee
RUN AWAY!!! NEVER USE THEM!!! After taking my payment today they hung up on me. I am paying for a month and for stuff that are damage from this disastrous flood. DO NOT STOP!!! I would not put a star at all. My things went under 5ft of water and that area just got cleared about a week ago to go in. When I called Sheryln-ann picked up and told me not to come into town due to the area being blocked so I did not fly in. Now this. I am so frustrated right now. These are suppose to be Christian. Who would try to take advantage of people during a disaster. My bill was paid up for last month. This is the beginning of the month and I do not feel I need to pay for a month that I am not using. I am shocked at Sheryln-Ann the most. Her attitude was the worst and without any compassion. It was like a hustle. We had already been double charged 3-4 months straight. We had to change cards because of that. Then they put locks on my storage saying we were late when in fact we had over paid them and the payment is due on the 1st of Sept. Today is the 3rd. They are not to put lock until 10 days after plus the storage just opened. I am so shocked as Sheryln-Ann when I met her she was fair and just now she has changed. It seems it was about the money like they wanted to collect money on others losses. There was no compassion that I lost my whole life. A Disaster shows you what you who is really who. There is something fishy going on with this company and it seems fraudulent. PLS DO NOT USE THEM FIND ANOTHER PLACE
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louise cockerham
This place is disgusting. Did not want her tenants to put there flooded items to the road side . What does she think they r going to do with all the wet , stinky crap . I have heard the owner lives in Colorado One of the tennant s had been told by owner that lives in Colorado . Told tenant to get her nasty cramp off of his property . Livingston parish has been devastated . So it just goes to show u what kind of heart he has .No compassion at all . All he is waiting to do his collect his $ and screw his tenants . Some tenants r being charged $55 to cut their lock cut off to get the their flooded. storage belongings . They can have mine and put it up for suction in sept . Thank u unsatisfied very tenant . I hear the manager is charging $55 to cut lock to get in their storage to find out how bad. the damage is That is as low blow . I dont have one thing nice to say about wolf creek storage . LOOK OUT KARMA.
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Ty A
First off, only giving one star because there is no option for 0 stars. The place needs an upgrade, leaky units cause mold and the management does nothing for it. Dont get me started on damages from rats or some other rodents.. The one day I go to my storage unit there is some event and people are blocking the unit and I had to hunt the drivers of the vehicles to ask them to move. To top this crappy transaction off she is still trying to charge me rent when I no longer have a unit there. Sharon answered the phone outside of business hours, said to call back monday morning. So i did. 3 times. Left 3 messages. Tried again today and got voicemail, but she at least called back in a timely manner. I get that she needs the money by the looks of that place but honestly do you have to resort to theft of a college student trying to get ahead in life? Thank God for karma.
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