Storage Masters

1025 Hemsath Rd, St Charles, MO 63303, USA

Address:	1025 Hemsath Rd, St Charles, MO 63303, USA
Phone:	+1 636-441-7867
Site:	storagemasters.net
Rating:	2.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 12–4PM

Location

Photos 5

Reviews 19

Amanda Werle

CONSUMER BEWARE! They raised the price every few months to the point where we were almost paying double what we were at first (also did not get a move-in special rate). Thats a lot of money to pay someone to destroy your belongings! We were in a climate controlled unit, and a lot of our stuff was damaged by the time we moved it out. We had water damage, mold damage, and some other damage that I cant discuss publicly. The final straw was when we went to the storage unit one day and saw resting soapy water on the ground. I have no idea why it had suds in it, but that led us to believe it was probably carelessness with cleaning out a neighboring unit instead of leaking rain water. It looked like it had gotten up to almost a foot in some places of the unit. After that, we decided it was time to take the salvageable stuff and store it somewhere else. They also changed the access hours without notifying anyone. We found that out the hard way when we went to move our stuff out at 11PM and could not get in.

Anonymous User

Storage Master in St. Charles, MO. is no place to leave your valuable property. I left furniture in their so called "Climate Controlled" facility for only 3 months and everything was covered in mold when I returned. I even stored the mattress and box springs in plastic bags I purchased from them and the mold was inside the bag all over the mattress and box spring. The entry door to the facility was rusted out on the bottom and it was obvious that water had entered the facility. In fact, while I was removing everything from the storage locker, a frog came hoping out. I dont know how you can bill it as "climate controlled" when the air conditioning system doesnt work and water can enter the building. Dont leave your stuff here unless your in the market to buy new furniture.

Jenna Sladek

My husband and I found Storage Masters (St. Charles) through google. The site was offering a great reservation rate, compared to many others that we looked into, that we couldnt pass up. Once we got the reservation rolling they were quick to contact us and keep into contact with us until everything was squared away. Our unit is nice and just as we expected from the explanation on their site. It even has an overhead shelf to allow maximum storage - I know many units do not offer this at other places to this is a definte plus. We also used their moving truck for a very cheap fee which allowed us to get everything moved in one day. I am very happy with Storage Masters -St. Charles and would reccommend it to others!

derek sitton

Had a storage unit for approximately 5 months at this facility, monthly charge was raised and when I asked why, I was informed its a corporate thing. Now I understand why they offer "Move in deals", they offer free moving truck to move you in and first 30 miles, you just have to pay for the gas. They offer a few discount options such as; discounted first month and second month. My particular unit was not a climate control unit, but for a $140.00 a month I would not expect for my belongings to grow mold on them, spiders and bugs crawling all over the place. Some items were so bad I had to dispose of them. I would expect adequate ventilation in these storage units.

Anonymous User

IF THERE WAS AWAY TO LEAVE A ZERO, I WOULD. Their climate controlled unit gets a crack in the sky light. Through negligence they ruined my friends furniture and keepsakes that where stored there. Molded out the entire unit and they refuse to take responsibility for the damage. They failed to maintain their facility or control the climate, which is what they are PAID to do. Stating "you should have looked at the fine print", "damage to you property is not our responsibility." IF YOU’RE THINKING ABOUT STORING YOUR BELONGINGS HERE… PUT THEM IN A DUMPSTER INSTEAD. THEY WILL BE IN BETTER CONDITION THERE WHEN YOU GO TO RETRIEVE THEM.

Anonymous User

Storage Masters in St. Charles is very poor quality. The buildings leak and their Climate Control does not work. My wife and I had furniture in a Climate control unit for only 4 weeks. We went to go pick it up and it was covered in mold due to water damage and hot temperatures. Even worse, the insurance policy they have only covers $2,500.00. Guess what, we had over $6,000.00 worth of furniture in the unit. Long story short, do not give this company your business. They do not offer any services. You would have better luck putting your goods outside for a month.

Todd Bakula

I just moved out and discovered they dont prorate at all so i ended up paying full price for the last month even though I only used the unit 12 days of that month. They also have mice problems as I discovered mice urine and feces all over my stuff. And lastly they increase the rent after 5 months by 15 dollars. Otherwise I had no other issues. Take advantage of the free water and snacks inside.

Justin Douglas

Been renting there for about 3 months an one time I really need to get something in my unit at 10 pm at night the gates closed an locked .. even with my code I could not get in... They lied an said they an 24/7 you can come an go anytime... Like other stores until I can come an go anytime day or night .... So you dont have access to your belongings from 10pm til 6am every day...

Brianna Smith

Very very professional both on the phone and in person. Their prices are competitive with other storage facilities in the area but they have the added benefit of free move-in truck rental which really saved me a lot of money. They check the units multiple times a day which I like and feel good about storing my stuff at their location.

Luke Lawrence

as others have said, 1 star is much too positive of a rating. 0 stars if possible. destroyed things, mold like crazy... run. run. run. With 6 additional reviews talking about water, mold and damage, think; is this really worth risking your things? Better prices and better, quality storage places elsewhere

Emily Elhoffer

Climate Controlled doesnt mean the climate is controlled. It just means youre paying extra here. Destroyed over $1,000 in artwork and hikes my price up every two months. Go to the storage place down the road.

Cathy W

The manager was very helpful and polite. I had called the day before to let them know we were on our way and when we got there 1 minute after 4pm on Sunday, they were gone, that is my only complaint

Laurie Hart

So far so good, but wish all the storage places would be more honest & upfront with their pricing before u come in & tell you they require u to get insurance.

brianna nicholson

Friendly staff, gated secure storage options. Rates comparable. Used a unit for a couple months for daughters college stuff, the unit was very clean.

Nick Adams

Issues with flooding, staff is friendly but management is very difficult to get ahold of

Holly Fantasia-Shadows

Very helpful! They have the best deals and the workers are very nice! Id recommend them!

Tommy Deshazer

No hassle and the best size for the price!

David Tucker

Great place very efficient!..

john crane

So far no problems.