Time Warner Cable

Address:	444 Perry Rd, Bangor, ME 04401, USA
Phone:	+1 585-756-5000
Site:	spectrum.com
Rating:	2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 7

Reviews 7

Murray Briggs

We are on pay as you go, or direct pre pay, automatically pulled from my bank account. They have shut us of 3 times in 3 months, about 4 days after they pulled our payment for the NEXT month, we call and complain, but we are told that "Bethanie" in risk management is the only one who can do anything. We call a lot of times, every month, leave a message ( she is never in), and she has NEVER returned our call. We complain, and everyone says that only bethenie can help, but our internet is turned back on within the hour. But then they charge us a $15 "reconnect fee, EVERY month. To reiterate, they can bill my account any time, but they dun us for the late fee that they never mention. There is no government oversight like a public utility. Time Warner is the only provider where I live, and my cell phone reception is very poor. I am disabled, and have been recently diagnosed with kidney failure, so when they shut us off, I have no way to communicate with my Doctors, or call an ambulance if necessary. So I think the next step is to file a complaint with the FCC, State of Maine attorney general, the Maine state bureau of consumer protection and the town of Kenduskeag (every town that they serve has to approve and allow them to operate in their town)They will probably shut us off around the 5th of May if their pattern holds. This is so frustrating!! But I guess that as a "commoner" they just do not care. I am editing this review, because I just found out that they changed the due date this month to pull 10 days early, and the May pull date has been advanced another 12 days. I.E., February 28th, then March 28th, April 17th, next month is due on May 8th. I am not sure, but I think that is a Federal violation.

Sean Rune

I have had Time Warner internet for about three years. On the plus side I have had good realiable internet service. Speeds are about 15MB/s, I payed $35 for one year, then went up to $45. I bought my own compatible modem and wifi router online for about $30 total. It is not wise to pay extra monthly fees for their wifi equipment. My main complaints are that the customer support over the phone is atrocious. It is a complete waste of time and infuriating. Avoid it at all costs. Any time Ive had issues related to billing I ended up going over to the physical location in Bangor and after a reasonable wait I was helped by competent staff. I am also annoyed that my cost went up by $10 after one year. The installation staff are contracted, they did a good job installing and repairing service after storm damage. When it comes down to it this is the only game in town, so youll have to deal with it. Shop around and buy your own wifi router to save costs. If you ever need assistance do not even bother picking up the phone, head straight over to their storefront in Bangor.

97jettatrek

Time Warner cable is has the absolute worst customer service Ive ever dealt with! If you have another option, take it. I wish another company would move to the Bangor area so that Time Warner cable didnt have a Monopoly on everybody forcing them into shitty service. Ive never gone through so much BS to try to get service hooked up in my life. After all was said and done it took five days for them to come out and hook up my service. After that they disconnected my service saying that the modem I had didnt belong to me even though I ordered it directly from them and they sent it to me from their Bangor office I received my bill to find out my rate had gone up by $15. After talking to someone online they notified me that a promotion that I had ended without my knowledge,then gave me a number to call to try and help me with billing, which turned out to be an automated service for new subscribers. Time Warner cable sucks.

Kimberly Grindle

I stopped by today to try and lower my internet bill. I explained my goal to the rep and tried to understand the "promotional" pricing Time Warner offers. As he was explaining the plan, he proceeded to have an attitude and get snippy with me. He was border line rude and couldnt explain to me how much my plans pricing would go up once the "promotional" pricing ran out on Time Warner/Spectrum/ whoever they ares plan. I asked to speak to a supervisor who answered my question and then walked away in the middle of me talking to the rude rep. At the end of the interaction I was frustrated and did not reach the end result I was seeking. Time Warner/Spectrum apparently doesnt care if their customers are treated rudely and walk to another company, as I will be doing and switching to Fairpoint. Lets hope Fairpoints customer service is even half the quality of Spectrum and theyll have my business for life.

Elizabeth Thompson

Cleared my morning to be here when the Spectrum technician got here. Found out 55 minutes after I got the call he was on the way that he cancelled the appointment, stating that he got here, rang the doorbell twice, and left because no one answered. The doorbells dont work, and the one below ours is missing and is just a nest of wires. Why anyone would half a brain would think any of those work, I dont know. On top of which, he had my phone number and couldnt bother to call. Whoever Joshua from Spectrum in Bangor is, in this case at least he demonstrated himself to be an incompetent idiot who screwed up my entire morning. Customer service was really good about it, Ill give them that, but now they cant come out to fix my internet now until next Tuesday, after we already waited two weeks for one, thanks a lot Joshua. Two stars for customer service being decent though.

Darren Robinson

Their service is terrible, they have been to my home to install internet and phone service twice in the last three weeks to be told after they looked the job their had been miscommunication on their end so they wouldnt be able to install the services I wanted. The last time they were here was this past Tuesday (2/23/16) to be told again sorry we are unable to hook you up. So I called Time Warner up several times and talking to various people who said they would or someone would call me back that afternoon, its now Thursday morning 4:30 am and I still havent got a call back from Time Warner. Hows that for customer service. I refuse to call them back, I want to see how long its going to take for them to call me back. When they do call me back I will let them know exactly how I really feel . We need somemore cable companies in the area to give them a little competition.

Terry Lynn Gallagher

FOR THE LOVE OF GOD DONT get one of their New Cable boxes OMG! it takes so long for it to respond to commands, often not even working at all!! Yes, I had it reset a few times with no improvement. it is so frustrating. And what the Heck is up with On Demand? I am almost never home to watch a show live, so I use On Demand all the time. Now it appears that they leave out an episode here and there..Thanks for that Time Warner. Who doesnt LOVE missing Episodes 3, 9 and pt. 2 of the Season Finale episode! I thought I had figured it out by going online to "Watch ABC" only to discover to my absolute horror that I had to activate the thing...of course the ONLY provider NOT listed was...wait for it.......wait for it.....yep, TIME WARNER!!! OMG?! Seriously what the &*%$ am i paying nearly $80 a month for?