U-Haul Moving & Storage of Saco

Address:	492 Main St, Saco, ME 04072, USA
Phone:	+1 207-282-5964
Site:	uhaul.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 22

Ali Edwards

Every time Ive gone in there the employees are unknowledgable of their workplace. Ive noticed the employees arent new so Im unsure of why they dont seem to know the basic services they offer. Also, My boyfriend fell behind on his payments for his self storage unit and they called every single day demanding payment, even though I told them we would be in the following Friday. At one point we went in to make a partial payment and the man at the register told us that we are not allowed to make a partial payment and we would have to speak to a manager on the following weekday to authorize it. The next day, the collections department called right on schedule and when I asked her about it she said "Huh, thats weird. Theyre not supposed to do that." It seems no one knows their heads from their asses there. I would only recommend them to someone I would wish to misersbly burn in hell while they receive their "services"

Dennis Sargent

They have a management problem. I had an appointment for 8:00am to get the wiring done on my hitch (they estimated 45 minutes to have it done). The guy doing the work was the only one there, so he had to keep leaving the work to help other customers. At 9:00am, another employee arrived and my vehicle was taken in to be worked on. Then a truck needed to be unloaded and the hitch guy was the only one authorized to unload it. It is now 10:08am, and its going to take 30 more minutes to finish. Hey Manager, if youre going to schedule hitch installs, have someone that can be dedicated to the work. Both guys that are here were very nice, its not the employees fault.

Anonymous User

VERY UNPROFESSIONAL NON-MANAGEMENT STAFF. Called and spoke to Lance Wade III who was very unprofessional and lied many times throughout our conversation. When I asked for Lances last name he asked if that was necessary. When I indicated that it was because I wanted to lodge a formal complaint, he said "good luck with that" and hung up on me. I would never recommend this location to anyone, business or personal. However, I called customer service to find out Lances last name. Jeanette was more than helpful and very accommodating. Fortunately, being rude and unprofessional is definitely not how Uhaul as a company operates, just Mr. Lance Wade III.

Robert Lieberum

I would never recommend this facility to anyone, friend or foe. They blamed all the differences in pricing on the call center. The first lady that I spoke with didnt even know if they installed hitches. 3-6 day lead time on a hitch turned int 9 total days and when I came for the appointment the price was about 10% over what was quoted. I own a retail store and take pride in my customer service. Stay away. Stay far away.

Nicholas Howley

Had a great experience at the Washington, DC location on Capital Hill when I picked up the truck, but dropping it off at the U-Haul center in Saco was one of the more terrible customer service experiences Ive had to date. The staff is rude and doesnt seem to care much about anything besides getting you out of their way as fast as possible. Explore other nearby locations before renting from the Saco U-Haul.

Anonymous User

I have never delt with such unprofessionals in all my life. I would not recomend this U-Haul place to anyone. They took over 2 hours to install a hitch then told me to make another apt to have the wires connected. Then messed up the time they gave for the appointment. I could go on forever.. Good luck to anyone wanting a Hitch installed. DD

Mike Faucher

Awful service. Took over 40 minutes to fill a propane tank. Should of brought my half dressed wife for faster service because the ones that came in 15 minutes after me wew waited on right away.

Warwick Varney

Always have a good inventory of vans and trailers. Store is well stocked and spacious. Staff are usually helpful. Great value for propane refills.

Kathleen Tibbetts

After being told they had a truck available on the phone there were none. Took our business elsewhere.

Mandy Rowe

thanks for having trucks available for the billionth time I needed to move

Bradford Folta

Stood in line for a bit, but staff was amazing and knowledgeable.

Janice Gould

Friendly staff. Got us in and out very quickly.

Dave Erno

The Guys are great you need truck go see them