FedEx Office Print & Ship Center

2341 Forest Dr a, Annapolis, MD 21401, USA

Address:	2341 Forest Dr a, Annapolis, MD 21401, USA
Phone:	+1 410-573-5600
Site:	local.fedex.com
Rating:	3.4
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 40

Reviews 22

Crystal Lane

Im sad to say that over the past month, my normal excellent service at this location has gone from great to horrible. Ive been coming here for a year and a half, picking up regular deliveries for my business. I was used to same friendly faces, who were also very efficient and always had me in and out as quickly as possible. Now, it seems to be all new people who have no idea whats going on. I waited over 20 minutes with my two small children with no explanation as to where my package had gone. No one apologized for the wait time or why they could not find where my package was. Eventually, someone came over to speak with me to let me know that they gave away my package to someone else earlier that day. I dont know how that happens since you have to give them your ID and they enter your information into the system. I was later contacted and advised that the customer returned my package. I thanked them for calling to let me know, but to please ship it back to the sender as I no longer need it because of their error. I could not risk not knowing if the package would be returned to the store or not because I needed it urgently for my own customer, so my companys distribution center reshipped a new order straight to my house due to Fedexs error. A week later, I drove back to the store to pick up a new order. I got back home and am very surprised to see that they gave me the package I told them to send back - the one that they gave to the wrong customer. I called back and again had poor customer service. No empathy, concern or apologies. Its a joke to hear while you wait on hold that they are looking to hire people who are passionate about customer service. I used to really like coming to this location, but Ive had such bad experiences lately, I may just drive 30 minutes in the opposite direction in hopes of a better staff elsewhere.

Noelle Tarr

Ive come here for printing multiple times... And always get helped quickly and with a great attitude. Heres a tip: being whatever you need on a USB drive and in multiple formats for printing. Then, go to the back to the counter and ask for them to print it for you. Theyll do a sample and take care of all the headache of double sided flyers, etc pretty fast! I am so impressed now and almost in tears because I just had a guy take care of a bunch of flyers for me, and when the total came (was waaay higher than I was expecting) - he cut the price for me (by over $200) because he didnt quote me what the job would be and said it was his fault. Unbelievable customer service. I will be coming here for life!

J Todd Smith

Unbelievable service in the Annapolis store. Jay was amazing. It would seem like a paid review if I described how knowledgable, helpful and humble he was. It was like he actually cared about the success of my business/project. Even before I came in, I called and he was helping two other people - said hed call me back and did...when he said he would! Ive had great all around service from this store for years so guess I shouldnt be too surprised.

Blake Smith

Terrible service, unwilling to help customers. Held a package here over July 4th because I was traveling. Received a call on day 5 that they would send it back on at 5pm. Asked to hold it until 7pm when I got off work, they refused. Called FedEx national customer support for assistance and they could not convince this location to hold it until I got work, even though they are open until 10pm. Thanks for NOTHING FedEx Annapolis.

Alexander Steele

Brought something in to get shipped. Without asking me they packed up my package and proceeded to demand $20 dollars for packaging. One the package was already packaged and two, you should let someone know packaging for something 14"×10"×3" is going to cost over $20 dollars which is more then it cost to ship the package. I feel scammed and will not being using this facility again.

Kim DeChellis

Waited 30 minutes at shipping counter. One person, Lakeeshia,working. She couldnt have been nicer. The woman at the main counter, Tiffany, refused to speak or help any of the seven people waiting in line. Were told to stay out of her space that shipping was on other side. That pick up was 4:00 so basically leave her alone. Extremely rude and poor customer service Use UPS!

James Peach

Over past few years just keeps getting worse, Help is not there like use to be. And now they take away being open for 24hr. Interesting part is do the see how all this is going to effect not just the location but others decision on using Fedex for shipping and think about it what if some one has big accounts this is all it takes to stop using them.

Elaine Timmins

Just met the rudest Fed Ex driver on main st Annapolis. He threatened to call police because I took the only handicapped parking space and he didnt know how to park his truck in the loading zone behind me. Thanks. Will never have a problem choosing between FedEx and UPS.

Anonymous User

Called to get price for packaging a computer. The person who I talked to didnt seem to know how to figure it. She rang another number and I got put on hold and finally hung up after several minutes as it was a long distance call on my cell phone.

Kayleen Clute

We have printed various things printed here. They have always been reasonably priced, helpful and willing to help us pick the best options for our printing needs..

Pat m

Ive shipped and picked up a few items from here, and its always outstanding. No BS at all, and quick service.

JUSTIN HONE

Least helpful people you will ever meet. And this is coming from a fellow former FedEx employee

Allison Zaucha

Everyone who works here is helpful and goes out of their way to get something done for you.

Joshua Hunt

Staff was helpful and courteous! I was in and out the door in no time!

Mike Cavanaugh

They are very slow and no to personal people, could be more friendly.

Sharon Merkel

The staff at this fed ex are outstanding. Super helpful.