Firestone Complete Auto Care

Address:	2048 West St, Annapolis, MD 21401, USA
Phone:	+1 410-858-4595
Site:	firestonecompleteautocare.com
Rating:	4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 9

Anonymous User

Dear Firestone, My afternoon has been wasted by your Annapolis Store with nothing to show for it! Despite having an appointment for a 3:00pm lifetime alignment service, despite being told after I arrived that this would take 1.5 hours and despite having to listen to customers complaining about their rims being damaged, their service not being completed correctly or how they have had to bring back their vehicle multiple times for the same repair, I waited patiently for 2 hours only to discover my car had not even been brought into the shop. After this 2 hour wait, I couldn’t even get an estimate on how much longer the service would take. I was told “we only have 2 techs working”. I asked why I wasn’t told this or given an update as to how long it would take only to be met with a blank stare and an apology with an offer to reschedule my appointment. Now why would I want to do that? Appointments don’t seem to mean a thing at your company and offering an incentive to come back seems non-existent. I would think that a company who experienced the past that Firestone has would make customer service a priority. How hard is it to put a procedure in place to update waiting customers? How hard is it to call customers and inform them before their appointments that there may be a delay due to staffing problems? How hard is it to offer incentives to return when service lapses happen? Why do I even have to write this letter to notify you how bad a store with the Firestone name is? Don’t you read reviews of your service centers and take corrective action?

Deborah Milbourne

In town from PA for a fishing trip. We noticed a flat tire when we awoke on Saturday morning. Hubby wanted to use fix a flat but I noticed a Firestone down the street from our hotel and said why not have them plug it. We stopped by they charge $30 plus dollars $20 just for labor for a plug we said ok and they said we will have it ready in 1 hr. 2.5 hrs later my hubby got there and they had not started on the tire, he had to wait for it. Ugh. He paid for the tire, put it on and then we drove back to the hotel and parked our truck. Woke up the next morning and the tire that was plugged by was flat again. Less then 24 hrs. My hubby said I am going to get my money back since we had to drive back to PA that morning in order for him to get to work. He asked for refund and explained the situation to the clerk. She immediately said we dont give refunds. My hubby said it has been less then 24 hrs and you did not fix the tire so please refund my money. She again said I cant. Then proceeded to tell my husband he has an attitude...huh. All over 30 dollars. She was rude and arrogant. We were tugging a boat and had to get home. We had no time for this. We will never ever ever ever shop at any Firestone again. After giving my husband a refund after 20 grueling mins, she still talked $#it on his way out the door. My husband told her the customer in this situation is always right and she said not true. She needs a class on how to deal with people.

Uchenna Aginam

I went into this store for the Interstate battery that costs $119 but the agent at the front desk told me there was none in stock that the only ones in stock were the $139 batteries. I needed one so I had to accept it since it was my only choice. Some lights came on on my dash and because the battery was the only thing I changed, I had to open my dash to look and realized that the battery that was installed for me was actually the $119 version that was supposedly not in stock. How do you even explain that? I have my receipts to enable you confirm my claim. I went back there to give the lady a piece of my mind but someone else (who said he was the store manager) refunded me the difference. I certainly wouldnt be going back there because I am not even sure the oil changes I pay for had always been done. Please avoid them!!!

Kevin & Nikki Bremner

in regards to the gentleman that wrote about his experience, 1.the quote was not that much money. 2. he began to be belligerent with the sales associate, 3, you have to pay for the diagnostic work that was performed, 4, and just because you found the part cheaper has no meaning on the place, some places are able to get the parts cheaper, that has nothing to do with the store, its corporate. that complaint was completely false and should be taken down. I have been taking my car there for years, yes it is pricier than other places, not by much, but there service is quick and easy. thank you

Michael Perry

Brought my car in today for the third time because the check engine light was on. When I dropped off my car, Id left my e-cigarette vape pen in the center console along with some other things in my car, closing the cover. When I picked up my car, the pen was gone (Ive turned the car inside out looking), though thankfully nothing else had been stolen. It was only probably worth $50, so I guess things could have been worse. Then again, others should be warned about bringing your car to this location. Very disappointing, as the service was otherwise great.

Anonymous User

I called them up and asked if I should schedule an appointment to have my brakes looked at. They said that I could bring the car by the same day. When I brought the car here, they said that it would be an hour before they could look at it. I was a bit skeptical, but decided to wait. 3 hours pass and they still did not even look at it. When I asked them how much longer I would have to wait, they could not answer. No apology or anything. After that experience, I would not trust them.

Anonymous User

Under new management since i guess those last reviews were written. I read those reviews before i went there for a flat tire. The were pretty cool. Didnt take long for them to look at my tire and tell me it wasnt repairable. I ended up buying a replacement Goodyear tire from somewhere else, but they didnt charge me anything and even put my spare on for free for me. I did get a coupon for an oil change from Giant, so Ill probably check them out again. Otherwise, good service for me.

Michelle G

Did an oil change on my van, was fairly quick compared to Mr Tire :) nice folks, courteous service. Even replaced a tail light I didnt know was out! Only trouble is location traffic, very difficult if not impossible to turn left out of here at certain times. Also, parking is pretty tight, so if you need an accessible spot to park, consider calling ahead, as completed vehicles sometimes get parked in the HC spots. Other than that, will return :)

David Grossman

Brought my vehicle here after I had troubles at another Firestone Center up in Rosedale, MD. The staff at West St was very nice and they fixed the issue that the Rosedale staff could not (a simple alignment and centering the steering wheel). I watched customers come in a get upset. The two service people were very good at addressing peoples frustrations and concerns. They actually communicate, which makes a huge difference.