B-CC Total Body Salon

8001 Wisconsin Ave, Bethesda, MD 20814, USA

Address:	8001 Wisconsin Ave, Bethesda, MD 20814, USA
Phone:	+1 301-986-9151
Site:	bccsalon.com
Rating:	3.3
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–8PM 10AM–6PM 9AM–5PM 12–5PM

Location

Photos 1

Reviews 12

Elana Reman

If I could give them zero stars, I would. I called trying to schedule my service and I have never had a worse customer service experience. They also have incredibly limited hours. If you work 9-5 or longer hours, like a normal person, you will never be able to get service here. They told me they were booked for the next 5 Saturdays, until the Groupon expired, and dont bother working Sunday. Its a salon and spa--weekends are the only time working people can get services! If they do Groupon services, they are obligated to make sure they can accommodate all customers, and they clearly cannot. I have bought 10+ Groupon massages and never had this problem. Oh, and then she hung up on me! I was literally neer able to schedule my massage WHICH I ALREADY PAID FOR. How such rude people can run a spa that is supposed to help customers relax is truly inconceivable. This is a lazy, rude, salon that has no interest in pleasing customers.

Emily Bryant

I was a Groupon customer here last month and the service was horrible. My stylist never introduced herself, so I dont know her name, but she treated me like the scum of the earth. She never asked how I wanted my highlights or my hair cut and wouldnt listen to my questions. She took only 45 minutes to color cut and dry my hair. Thus, I ended up with hair that was barely lighter and cut much shorter than I would have wanted had she listened. As a result Ill have to spend another $100 getting my hair done right somewhere else. If youre not going to respect Groupon users and treat them like regular customers, I suggest you dont use Groupon for your business. I will never be returning.

Arturo Cubillos

Terrible COSTUMER SERVICE !!!! I bought for my wife a bonus for this SPA on May, 2016. And I have been trying to make an appointment since June, 2016. But, they never answer the phone, when you leave a message they never ever called you back, they do not open on Sundays and finally when I got an answer the answer was: “we only have available appointments until 7 weeks", and any chance to deal with them. But, that is not the worse part, the lady that is in the phone she is COMPLETELY RUDE and she has not idea how to treat people. I hope you fine somebody that can give to your customers a better service.

Jordan Bryan

I first came to BCC salon after I was gifted a spa package. I received a shellac manicure, a facial, and a massage. I was pleased with all the services, but was most pleased with the massage and facial. I have gone back twice since for more massages. I truly enjoy seeing Manuela each time as she is great and really has helped me. I was a massage newbie and still am, but she made me feel comfortable, gave tips, and insured I was getting the most out of the experience. I feel the pricing and packages are very reasonable for the massages.

Fariba Sadeghi

I went there 1 weeks ago for highlight and cutting with Groupon voucher. I showed them a picture for highlight, but they did their work without considering my request. I was not satisfied at all. It was horrible. The day after that I try to talk to the maneger. After several time fthat I called finally I talked with her but she doesnt care. It was supposed that she call me back but never call. I dont suggest this salon to anybody.

Teresa Long

From the minute we walked in... Excellence! My daughter celebrated her Sweet 16 Birthday over the weekend and loved the 5 Star treatment Allen gave her!! I am so impressed with Allens talent that I am referring all of my friends! My daughter is very hard to please but Allen kept a smile on her face:) Thank you Allen!

Ada Biesma

I purchased a groupon voucher on line, and was a bit hesistant to go somewhere new. But, I took the chance and I am so happy that I did! Louann is great!! she did my highlights and haircut. I havent gotten so many compliments on my hair in years. I have given her name to two coworkers already!

Alexandre Delacotte

Used my Groupon 1 hr deep tissue massage, very professional, very clean. Courteous staff, massage was intense as described buy well worth it, will probably come back for more massages

Elaine Sullivan

Fabulous deep tissue massage by Manuela. The store is clean and comfortable. Staff was friendly and helpful. I feel wonderful and I will definitely be going bac.

Elysee Goli

Very rude and unprofessional service. They have no control over appointment times.

Mary Collishaw

Great service, reasonable prices, alway accommodating. Alan is the best!

marie rosich

Alan is great