Address: | 4001 Sandy Spring Rd, Burtonsville, MD 20866, USA |
Phone: | +1 301-804-9274 |
Site: | ezstorage.com |
Rating: | 3.8 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5PM 9AM–5PM |
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Surya Angelique Shofar
A new storage facility in Burtonsville. New storage facilities are often appear to be low risk because they are fresh, clean and always lures you in with a bargain deal. Very low monthly cost. But.....but.... But its to pull you in. I only needed a storage space for less than a month. The first month was in the middle of the month so the total would be 2 month for billing purposes. I had to unfortunately pay a full second month even though I move out around the 6th. I explained my scenario to the man there at move in - John, because I did not want to pay insurance for the second month - only a few days. He never told me the details nor truth to prevent me from paying the fee. Sadly if you dont pay at the very last day of the month your access is blocked and if you dont pay on time its a $150 or more fee. Please read the fine print and ask specific questions. I overlooked this and it is a human error that good natured businesses do not penalize their new clients especially small family owned businesses. The customer service and congeniality is 0 - null. BAD!!! Horrible!!! John stood there and said not a word when I spoke about it. What a sissy!!! Plus,. I got very bad attitude and disposition from the Ashley girl who is the other manager. So awful that I had to go off on her. I totally dislike her (told her it too) and I am can bet my life I am one in very many. People will change their minds because of her and her projections. Find another storage. I have rented at the Cube Storage in Rockville and they have superior customer service, reasonable rules like other storage facilities and did not force me to pay for insurance after the first month. I should have gone back there. There is something real fishy about the back end of this business and how they are running their franchise and the details of their terms. A real power play!! Nothing is what t seems.
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Terri Lankford
So far, so great! After frustration with my longtime (nearby, wink wink) storage company, I drove just one more block down to ezStorage and was welcomed with friendly, professional, and efficient customer service. Ashley set up my new unit in mere minutes and I got a free lock for my new space. Oh, and a Dunkin Donuts gift card for a free coffee (completely unexpected!), too. The property was impeccable (clean and neat as a pin) and Ashley was thoroughly reassuring that my belongings would be safe and that the security was tight. Im impressed beyond my imagination with the ease of the transaction and the managements attention to detail. Thanks for making this the easiest part of our big move to our new home!
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FD
Please stay away from this storage place, very bad customer service also they will increase your price after six month, very expensive. customer service is worse I speak TOM LAW who called himself district manager who is not very nice at all again worse customer service ever. As human things happened that you dont have control of it I lose my card that every Monthly payment come of it but so my bank cancel my card and send me new one I call to payment a payment after 3 few days but they charge me late fee of about $27. I asked for one time waived fee since I never being late Tom was very rude. this place dont care of about any good customer
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Ben Baguio
The ezStorage in Burtonsville is a very safe and secure environment to store my belongings and to come back to access it. The facility is incredibly clean. I havent had any issues with accessing the property, having a flatbed cart available, or any trouble with any of the staff. Ashley, in particular, has been very helpful with arranging my accomodation and explaining the entire ezStorage process. I would recommend this facility to everyone.
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C T
Please do yourself favorite and stay away from this place they will increase your price with an 6 months also worse customer service ever dont be fooled by the new looks honestly you dont want any headache stay away this man name TOM LAw calling himself manager was very rude to my wife last time after she is being charged fees, anyway we have 4 units there they are going to move out ivy next month
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Millicent Daugherty
This ezStorage facility is very nice, clean & easily accessible. I have a major move from GA with issues that delayed my trip a few days, but & Ashley & Laura were very helpful & eased my mind that I would have the space I reserved as soon as I arrived. Thank you ladies!
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Victor Christy
Best service ever. My mother and I moved our whole stuff from another place of storage because the last one was ridiculously expensive. We found out this is cheaper than Extra Space, so why not moving to hear. Thats a great deal! Thanks ezStorage!
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Stacy Cantrell
This place is the best! Nice facility and the staff is great! We rented two large units for a few months. Moving and accessing our units was very convenient. Will use this place again if I need storage!
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Tony McCray
The associate was very friendly and helpful. She got me in and out very fast. I was expecting this transaction to put a dent in my daily plans but it was very smooth and quick. Thanks!!
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Ian De Souza
The staff here are extremely helpful and the grounds and unit are very clean... I will definitely recommend people.... Ashley was great and very kind as well as courteous.....
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Maria Herrera
This corporate company has "0 costumer service, not only they overcharge me for almost double, but they did not make any effort to resolve the issue.
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Henrietta Kumah
Great renting experience. Perfect location, unbeatable rate, friendly staff and its clean!!!
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Mario Cabrera
Main office workers are nice. The place is brand new. Climate controlled and safe zone
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mike mccall
Everything about the facility is first rate. The staff is very helpful!
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Beryl Nnoma-Addison
Love this place! Clean facility, friendly staff, worth every penny.
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Lindsey Hood
Very courteous, near and clean! Great deal price wise as well!
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Steve Mayhew
Good staff, clean facility, secure. Happy I choose this one.
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Sonia Rivera
Sparkle, text reminders, great customer service
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Monique Samuel
I love this place, clean, tidy and good people.
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Deb Bond
Clean place. Secure. Friendly staff.
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Kathy Poe
Friendly staff.