Tristate Collision Center

Address:	8916 McGaw Ct, Columbia, MD 21045, USA
Phone:	+1 410-309-4566
Site:	tristatecollisioncenter.com
Rating:	3.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 22

Reviews 10

Richa Shah

I had mixed experiences with this shop. I came in 6 months ago for a minor paint and detailing job, had a great experience. I recently came in to have major work done because I was rear-ended. Had some tin rattling in the undercarriage, and had to come back to the shop twice to fix it. The first time, it was a temporary fix and if that didnt work, I was told to come back. Another major issue...they put the wrong car model on the trunk of my car. I drive an X###, they put a couple of extra letters there, making it XXX###. Came back to the shop, was told they had to order the right parts, and that they would call me when they received them, so I could come back in. For those of you keeping track, this is the third time Ive had to come back to fix mistakes THEY have made. Never received a call, I had to follow up with the shop and found out that they had received the parts 2 days ago. So I come in, but I have to do so before 4pm because the technicians dont work after that time. This is my fourth visit at this point. All of this could have been excusable if they had shown an ounce of concern for their customers. No apologies, no acknowledgement of their mistakes, and Ive actually been ignored in their office, waiting for someone to help me (there were 5 people at their desks who looked at me, and decided what they were doing was more important). On top of all these indignities, Ive had items stolen out of my trunk. I will never be coming back and honestly, it is a poor reflection on GEICO to be associated with this body shop.

G Arbelaez

NEVER BRING YOUR CAR HERE!! August 15 2016 was when my vehicle arrived here thru my insurance company. Upon arrival, long story short, it was basically chopped, parts were STOLEN off of the car before ANY authorization was given to TriState to even touch it!! Based on the insurance companys decision to total it I came to collect my belongings thats when I noticed the parts missing from the vehicle. The customer service here is BEYOND TERRIBLE nobody could explain why my vehicle was totaled, or even wanted to try to take some time to speak with me about it, my adjuster had to come outside with me because, like I said, nobody from TriState could be bothered to provide even the slightest bit of customer service. Heaven forbid I get hit Ill NEVER bring my vehicle here again!! Do your self a favor: read reviews of shops before you leave your vehicle with them an talk to others who have been to where youre considering taking your car to

Jaime Gutierrez

Took My BMW M3 for respray of front bumper, rocker panels, and other minor things. Beth Richardson helped me, she gave me a no BS estimate and that what i ended up paying. Professional work, Awesome results i was also surprised to receive the car detailed. Great Job! my next project will be respray of back bumper and a small dent on the back side. If you are Anal about your car, always pay attention to detail and need professional work done, yous should think of them. Also price for all they did and being a M3, the charge i got was completely fair. They do a lot of Bimmers there so have them as a choice if you dont want to pay high prices on the bmw dealer for body work or respray.

Darth Overlord Sabin

Brand new car was hit by someone not staying in his right only turn lane. Took it here and they had the repair done quickly, but ended up not putting all the parts back and actually loosing some, not correctly reinstalling the pieces they took off, and scratching paint on surrounding parts of the car. When I showed them this before I left they the estimator said that she would look for the missing part and order the damage ones. She has yet to call, does not return email and does not have a clue when I call her about the issue. This was at the end of July. Just calling me to let me know the status would have been nice. They say their work is guaranteed, really how so?!?

Meredith Smith

BEWARE OF THIEVES!!!! I took my car in to get repaired and when I got the car back they told me that had cleaned the car both inside in out (a service I did not request). When I entered my car I opened my center console (a portion of my car that did not need to be opened or cleaned) and discovered that the thieves that had worked on my car stole money from me. I immediately confronted the manager and to my surprise treated with complete disrespect. He repeatedly told me that he doesnt hire thieves....when in reality he does. Ive taken my car in several times to be serviced at other repair shops and Ive never had anyone steal from me. BEWARE OF THIEVES!!!

Anonymous User

Was told my Ford Focus front end would take a week to repair. It took 2 and a half weeks to fix, the headlights dont match and there was already a scratch in the new paint from them. Not to mention my ca was cleaned inside and out when I did not want that dont at all. The paint did not match either and they did not bother to check tire pressure so when the tire pressure light came on the next day, I was not pleased! Also, I was not treated with respect or sincerity and was lied to repeatedly. If you need your car repaired fast, with accuracy, and can trust it to be done right the first time, go somewhere else.

diana nam

I am getting my car repaired there RIGHT NOW through my Geico Insurance, and I must say; I have NEVER received such impeccable, efficient, QUICK, and nice service from a auto repair place ever! The Geico claims representative there, David Udan, and the rest of the staff (Kisha Fleming, Lauren from Enterprise) were such a huge help. They called me and left me emails updating me on the status of my car, they took care of EVERYTHING. I never felt so pampered!! And by a insurance company and a auto repair shop! I cannot give this location enough praise. THANK YOU THANK YOU THANK YOU!!!!!!!

Andy Lee

Doesnt know what they are doing even with ford certifications. Making more damages while repairing. Telling you its ready for pickup even if its not done multiple times. One week job ended up 4 weeks without proper paper work explaining what they have done. Even with customers demand for receipt they will refuse to provide one. If you feel like donating your baby for them to practice and learn with your expense its the right place for you. Hands down the worst Bodyshop. Kids from trade school will do better job than them.

Kelly McBeth

I just had my car repaired here today. I was rear-ended and was referred through the persons GEICO insurance for the repairs. I am always skeptical when reviews seem too good to be true but everyone I dealt with at this shop was very friendly and professional. All that was required was a simple bumper repaint. I requested to have another previous gash repaired (at my expense) but they repaired it for free and was finished by the end of the work day. If I have future body work, I will definitely use this shop.

Anonymous User

Body panel replacement. Took five weeks to complete. Panel is slightly but noticeable askew. Trunk latch release cable did not work, I brought it back and they fixed it, but then the trunk lid wouldnt close cleanly, so I had too bring it back again for a second re-adjustment. Quite a bit of new creaking and flex in the body. The trunk liner seems to be missing some of the clips that hold it to the body. Not a terrible shop in a pinch but Id avoid taking your cherished personal car here for repair.