Chesapeake Collision

9825 Liberty Rd, Randallstown, MD 21133, USA

Address:	9825 Liberty Rd, Randallstown, MD 21133, USA
Phone:	+1 410-922-7777
Site:	chesapeakecollision.com
Rating:	3
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 23

Reviews 12

Tiffany A

I wouldnt recommend this car repair center as I was very disappointed with the customer service. I brought my car in for a repair and specifically stated that I wanted no after market parts used on the car and am willing to pay the difference for any/all parts to ensure they are from the manufacturer. I gave them every single one of my contact numbers and asked that they give me a call if they couldnt price match to Mopar and I would pay the difference. I know most people dont care what parts are used as long as the car looks right, but I care. I really care. Despite that, they went ahead and used after market parts without notifying me. I asked that this be corrected and we were quoted for the part (not the diffence between the parts) and labor (which I dont believe we should have to pay as it was their error). Then when I complained they stated that is the manufacturer cost for the part and they were not charging labor which I dont believe because I googled the crap out of it and the manufacturer charges a fraction of the cost we were quoted. Afterwards upon inspecting the car we saw scratches on the car that werent there before. Clearly something happened. We had marks going all along the right hand side of the car and a huge gouge on that side as well. The man who assisted us with this issue was kind and cleaned off the side of the car and was able to remove most of the mark. Gouge went unresolved but I was desperate to get out of there by then. I would never bring another vehicle here nor would I recommend them.

Jason Toliver

Terrible experience with Chesapeake Collision! Brought my car in for a very minor repair and was told it would only take about a week to complete the repairs. Well, after three weeks I finally received my car and it was also damaged while there! While body panels on my car were removed, they allowed my car to sit outside in the rain, which cause some water damage to my stereo equipment in my trunk. After getting confirmation from an independent car audio retailer, I informed Chesapeake about this but they refuse to take responsibility and basically told me they dont care about the damage they caused and will not assist me with the matter. Now, Im solely responsible for the repair costs. I recommend everyone to STAY FAR AWAY from this body shop!! They are rude, arrogant, and act as though you are doing them a favor by bringing them your business. Horrible experience!!!!

Linda Soares

Was hit by a gieco insurance driver and they recomended this shop for me. So I checked the reviews and thought wow this is a good shop. NOT, the repair to my front bumper was fixed however i noticed a dent on my car that wasnt there when i brought it there. So, i took it back to show them the dent that was under the driver side door. The manager look at the picture they took and could clearly see there was no dent. She then said that there is no way they could have did this because they didnt lift the car they just fixed the bumper. Hmmmm you mean you didnt even look under the bumper to see if there was any additional damage. So now I have a dent bigger than the one they fixed and dont even know if there is additional damage under the bumper. Not good business practice for me. Will not be going there again.

Anthony Ruffin

Im trying not to be racist but its the truth. Chesapeake Bay Collision, years ago was ran very professional it was ran by white people, And now well.....you see where Im going with this, the staff is very unprofessional. No one dresses professional in the office. had to get my car fix twice someone drove my car with the music blasting when I got my car back. The white girl operater/receptionist was unprofessional. I will never do any business at the place anymore. When they dropped my car off to me I was expecting the car adjuster, no it was a group of yo boys the brought my car to me. This place is gone really downhill, very unprofessional. I advise you not to do any business with these people.

Matthew nbg

Inconsiderate shop foreman. My car was vandalized via key on the hood and passenger doors. NO ONE would want mismatched doors on a car in paint quality. They completed the work without a proper estimate and consultation after turning the car in with my insurance. Terrible customer service. Its all about the money with this place. 0/10. DONT GO HERE. The geico claims adjuster also did not know Maryland state law of cosmetic total vehicle title practices. It does not rebrand the title. Incompetent. Insurance commission will here of this.

Mary Doe

After using various body shops for over 15 years, I am compelled to write that Chesapeake Collision on 9825 Liberty Road, has been the worst. DO NOT TAKE YOUR CAR THERE!!! As a customer I have experienced the following: Chesapeake Collision not make the repairs as agreed, had many paint chips on new paint work, unprofessional staff (made excuses for why the work was not performed property instead of taking responsibility), completed the vehicle 4 weeks past deadline.

morgan sutton

okay so let me be honest, when I brought my car in to be repaired I was skeptical they could make it look as good as it did before my accident, not because of the people that work there but simply because I wanted my car to be PERFECT. well 2 weeks later & I picked up my car & was immediately blow away by how good my car looked & I couldnt thank them enough. I would definetely recommend them for any of your collision repair needs.

Gaddy Cotard

This place is one if the best collision repair facilities around. One of the few places that pride themselves on the quality of work they do and customer service and not how much of a supplement they can get from an insurance company. I ended up taking my car here after another body shop company couldnt repair my vehicle correctly even though they had 2 attempts and my car for over 2 weeks.

Mary Sinquefield

When i got rear ended in my 2011 Scion TC my insurance company recommended them, they are great they saved my car the hit was so hard from the accident that it went back and forth if it would be totaled or saved. Thank god they could fix her and I had this done back last year and everything still looks great. I would recommend them to anyone and I would go back to them again.

Calandra Dyson

They did a good job on the paint job on my hood and fender. However, when I picked up my vehicle, the plastic and the floor mat on the drivers side floor were missing. They found my mat, but I left the plastic on the floor for a reason. I didnt and dont understand why that needed to be removed to paint the outside of my car. The gentleman in the office apologized.

Andy Hesse

This repair shop has excellent technicians and excellent customer service. Even 5 months after my car was hit, they were more than willing to take a look at the work they had done to see if there were any issues. They are kind, courteous, and help you to understand what is happening with your car. Would highly recommend!

Atera Niko

Wow. My prius was rear ended and they took everything out of my trunk and put in a box in May. Ive been calling weekly and they keep telling me they are looking for the box. Now they are saying they lost the items that were in my trunk. Im shocked. My stuff is gone. No apologies, no explanation.