Gerber Collision & Glass

3420 Ellicott Center Dr, Ellicott City, MD 21043, USA

Address:	3420 Ellicott Center Dr, Ellicott City, MD 21043, USA
Phone:	+1 410-418-4600
Site:	gerbercollision.com
Rating:	3.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 31

Reviews 11

Hjordis Jones

Just recived my BMW 750Li back from Gerber Collision "Ellicott Center Drive:. This is the BodyShop Prototype! Outstanding Work. This is the 2nd time I have chosen to come here. I dont live in the local area or even in state, but this didnt stop the impeccable repair and professional service. This year I was hit while visiting in Arlington and chose to come again to this Gerber. Gail is Professional, integral and very attention to detail. She reminds me of a Marine Corps 1stSgt. Gail was very personable and doesnt fluff anything. She advises on what she sees but also advises that behind parts could have damage. Fortunately for me -- I didnt run into that problem. Even watching how carefully she handles your car is impressive. Plus, its important to me to see someone who is neat and clean getting in and out of my clean vehicle. Thanks Gail for keeping me informed during my short repair process. As a former Marine not to much gets past me. And Gerber is Outstanding, My Car looks fabulous. No shiffy work done here, Work is done right the first time,. Chrissy at the front desk is courteous and as she has all the paper work in order required to be filled out. No waste of time here, I have to rave on Vince who repaired my car! USAA this is one of the best shops out here you have!

Greg Chaprnka

The good: the work they did on my car was excellent. Another driver had opened their door as I was pulling into a parking space, and severely dented my fender. They replaced my fender (had to insist on OEM parts - they wanted me to sign saying aftermarket parts were ok). They painted and blended and it all looks great, even with the metallic paint on my car. So, in terms of what I hired them to do, 5 stars. The bad: when I got my car back, I was looking around and noticed I was missing quarters. All the quarters in my armrest except the top on in the coin dispenser. Ive heard about mechanics doing this before- leaving the last one so its not obvious, but never thought Id see it. Anyway, I confronted the manager and all he would say is he stands by his employees and "this never happens", and "possibly someone got in while we had your door handle off so we could paint your door", but its just as bad to me if my car was unlocked/open and not protected from random people going in and taking things out of it while it was in possession of the body shop.

Blaise Martineau

Absolutely horrible. Our car has been in the shop for well over a month and they keep coming up with excuses. The worst part is they keep promising that we will get it back a certain time, but each time they find something else they want to fix or just flat out ignore the fact that they told us we were getting our car back. This experience has been a complete nightmare and we have literally been beggin them to give us our car back. They recently told us they would have the car ready, only to reveal when we got there that they accidentally delivered the car to jessup instead of Elliott city. Today they promised to deliver our car to our house by 10 AM and even sent us an email saying they dropped it off, only to reveal after many frustrating phone calls that they hadnt and its still not ready. This company is completely incompetent and terrible to customers. AVOID AT ALL COSTS!!!!!!!!!

Joseph Fogus

Im extremely impressed with this shop. This shop exceeded my expectations. I had another collision shop tell me they did everything they could to fix my car to the best of their ability. On 3 separate visits and drop offs the other shop failed, only to have gerber collision prove to me that my car could be fixed to look like new was awesome. Simply put i believe gerber collision has a higher standard of quality then the other Collison center I dealt with. A standard that made my car look as if it was brand new. I would recommend this shop to anyone who appreciates a shop who truly keeps the quality and proffessionalism in their business and proves it through the work they do. Thank you Gerber Collision and glass. :)

Trevor Allen

My car went back to the shop twice after the work was done. Two months later I find out the work they did on the inside of my car was not quality work. It was rushed, and parts were manipulated to fit instead of getting the correct parts. Note: Car was in the shop for almost 30 days and it still was not correct. Disappointed cause I thought they did great work. I will say this about them... they have tried to fix the issues and have been working with the insurance, other body shop and myself to reconcile and fix the situation. That is highly appreciated and why I gave them two stars instead of 1.

Michael Gross

These guys did an amazing job! Gail, my coordinator, maintained normal contact and never seemed bothered if I called to ask a question (unlike other collision experiences Ive had). The repairs turned out great and their attention to detail in the repairs was superb. Im very picky about my car and have invested heavily in it so small mistakes would have been brought up at the inspection. I would highly recommend this shop for your repairs. Amazing job!

Mike Davidson

They gave me an accurate estimate and constant status updates for my wifes car, which suffered a warped wheel, flat tire, and alignment issues after striking debris on 95. Theyre friendly and they do good service, too.

Samantha Smith

I have a problem with my diesel pump of my car last week and their really fix it within two day. I definitively will use them again.

michael nkwantabisa

After they fixed our Benz, you could tell the color difference between the door and the rest of the car

David McGill

Great auto repair, very professional

Matthew Helfrich

Service could be quicker.