Firestone Complete Auto Care

202 E Pulaski Hwy, Elkton, MD 21921, USA

Address:	202 E Pulaski Hwy, Elkton, MD 21921, USA
Phone:	+1 410-441-3190
Site:	firestonecompleteautocare.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 12

Reviews 7

Charles Myers

This is the worst business that I have ever visited! The place is truly a pig sty. The mens room has a post-it note attached to that says, "out of order" and the womens bathroom is completely disgusting. Besides the dirty floor, soap drips down the wall, and the overflowing trash can, it stinks to high heaven and there cake feces, etc. in and on the toilet. The bowl itself has old feces dried inside. The lobby and checkout area are no better. Old dingy chairs, papers and magazines strewn everywhere, and the child seats and table are filthy. All three employee trash cans are overflowing with trash and trash is actually collecting around the base of the trash cans. There are bits and scraps of paper throughout the entire employee area and the credit card swipe machines a coated with dust and debris. The coffee station is a complete mess and the Keurig machine is filthy. There is a sign there that tells you to ask for a K-cup, which I did just to be told that they were completely out because "I drank the last one this morning" the guy working the front told me. There are water fountains in the lobby area, but they are coated with grime and film as well as stained with oil. From the shop door to the customer area is a stream of what seems to be oil drops that have completely dried up and the lobby looks to never have been vacuumed. The estimate that I was given was completely outrageous and the "salesman" (who later told me he was a tech and they shouldnt even have him in there) quoted just the front brake PADS were almost $130 when AutoZone has sets starting at $34.99 and their most expensive ones are still well under $100. He was very rude and I could tell he did not care. When I asked about the bathroom and overall cleanliness, he seemed to be offended that I even mentioned it. I asked if they were always shorthanded and he said lately they have been busy. I told that the mess had to have been more than just a few days old and he said that they didnt have reps to take care of the cleaning. I told him that someone must have had some downtime enough to at least slowly work on the mess. His reply, though he sat most of the time that I was there and so did another "tech", was, "I am a tech and I shouldnt even be in here and I have had no down time because I worked seven days this week." He did not care and immediately answered the phone when it rang even though we were mid-conversation. If their service is anything like the poor attitude portrayed by the rep or anything like their cleanliness, I feel sorry for their customers. My experience was absolutely ridiculous and I wish I could rate zero stars. I have to rate it one star in order to post this. I wish I could leave photos because I took many while I was there.

John Ellston

General car services like oil changes are hit or miss, ive been to a firestone and they had overfilled my oil to the point of it start leaking from my valve covers. Now this particular visit was to get an alignment, it couldnt get done because both front wheel bearings were starting to fail and the tie rods needed replaced on one side. I went into the shop (because i work on cars myself minus alignments because i dont have a laser machine, i mean ive used the string method but i digress) i verified that yes there were play in the bearings and in the tie rod ends. When i asked how much it was going to run for that, i got a unrealistic total of $1400. Now seriously, come on... im not stupid, a wheel hub & bearing assembly does not cost $239, for my car online they are $60 for one, so thats $120. Inner and outer tie rods are $20 for both so thats $140 total for parts elsewhere, firestone wanted $150 for inner and outer ends. So simply put a 400% markup on parts is not a way to do buisness. And scaring people into thinking that its required is even more so not. A mom and pop shop does quality work better than firestone. Ill never set foot in another firestone because of this.

Randy Peterson

I went here this month (1/14) for oil changes on each of my cars. The staff was very friendly and personable. I was in an out in under 30 minutes for both visits. They only recommended manufacturer scheduled maintenance on one of the cars and recommended nothing on the other. There was no sales techniques to convince me to authorize unnecessary or extraneous work. Ive never been there for more major auto work, but I can attest to their fast oil changes. The only problem I had was the mechanic apparently spilled oil on the engine cover which dripped onto the skid plate. It was clear the mechanic tried to clean it up but the small pool on the top of the skid plate dripped onto my garage floor. No big deal. After disappointing and expensive trips to other auto shops in New Castle County, it seems Ive finally found a shop with honest and knowledgeable mechanics.

Robert Gesumaria

Ive taken my car to several other mechanics in the area, and none of them agreed with the problems listed by this particular Firestone. I am very suspicious about the pricing and frankly the experience of the mechanics at this establishment. I was told by the woman at the counter that I should "expect high costs on my Mustang" as if I own some high-end vehicle with expensive replacement costs. Im pretty sure she was joking, but the price was no joke at all. Additionally, I was told that I could not have a Maryland state inspection performed because of "wet road conditions" due to rain recently. I brought my car to another mechanic who took care of everything the same day and after a full inspection of the car disagreed with the thousands of dollars of recommended repairs by Firestone. I would not recommend this business.

Tammy Melrath

Elkton Firestone is the worse. Every time I have brought my 2 vehicles in they break something and cost more money Last year had tires installed & 2 of the 4 plugs was not installed correctly. Air was leaking. They installed a ac unit and the air is still does not blow cold air when at a red light & have to have on full blast & max ac to get cool. This year had my oil changed & they striped the plug. Lifetime warranty breaks is a lie. They made me replace my rotors in order to replace the break pads, they didnt even bleed the breaks after waiting 5 hrs DO NOT go there

John Gurcsik

Trucks fuel pump failed on 95 and by chance had it towed here Saturday afternoon. They looked at it right away, had a good idea what the issue was, GM tech confirmed it, and it was fixed and back to me by Sunday afternoon. Best mechanic service I ever got. Thanks again.

Kenneth Tennyson

Broke down on I-95 and towed here in middle of night. They opened at 7am and had issue diagnosed by 8am and fixed by 10am. Couldnt have been better service in a very difficult situation. Super friendly and helpful and prices were very reasonable.