Midas

204 N Frederick Ave, Gaithersburg, MD 20877, USA

Address:	204 N Frederick Ave, Gaithersburg, MD 20877, USA
Phone:	+1 301-948-0804
Site:	midas.com
Rating:	2.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed

Location

Photos 14

Reviews 12

Lucie Groeger

I only wish I had read the reviews on Google and Yelp. First off, the manager lies, the mechanics do not know what they are doing and my car never got fixed. In fact, I still had the same problem I brought my car in for, in addition, I had additional problems due to the terrible work they did. I went to pick up my car and the manager told me the noise (I brought it in for) was gone, when I started up my car the front end was vibrating, shaking and was making a loud noise. They put it up on the lift and worked on it for over 2 hours. The two times I brought it in my car was left filthy from grease. In fact, I still had the same problem I brought my car in for, in addition, I had additional problems due to the losey work they did. I would not bring my car back there since I was concerned about my safety and know they are unethical and do not know how to fix the problem. In addition, I incurred another problem which I am quite sure was due to the work that was done (or not done) on my car. When I tried to resolve it with the owner, he told me well things happen when you are working on cars. He would not give me a refund and claimed they put additional parts in the car. Funny thing though none of their invoices reflected additional parts. Midas should loose their license and be fined by the State of MD

Marina Zislin

I wish I had read the reviews on Google before visiting this "professional service". We brought our MB 320E for a 90K inspection. They gave us recommendation to adjust front wheel bearings. We did that through them. After the service, the car was pulling to the left and it was hard to turn the steering wheel right. So we brought the car back again to them. They showed us very surprised faces. In a couple of days they called us back and said that it is fixed and no charge and they sadi that we need to adjust the tire pressure.  During the pickup I noticed that the left rear tail light was cracked. I go back to them and said what happened to my car and the service adviser said he does not know anything about that. I said to him who does? I told him that you have to fix that and he said no. I asked him to give me his owners phone # and the owner did not call me back. This service station must be carefully checked by the licensing department and by the way I called them back and asked who gave them license and they said they do not know!!! What a service!

Anonymous User

Worst service!!!! I had to have a idler and tension replaced three times (The last two times due to them putting a faulty part on there and then the wrong part). And they placed a faulty ball joint on my car which caused my wheel to come off while driving. When I asked for a refund, the President Russ Rotruck, responded by saying "Well Im happy you didnt die (chuckle), but what do you want me to do about it?" He also gave me the run around when I asked him for a number to the corporate office." The crazy part is, I specifically told Shane, a manager there, that I felt something was wrong with the ball joint that they had installed earlier in the day. His response was that it was ok. A week later, my tire is off my car and I am stranded. I would like to give them 0 or negative stars but that is not an option. Avoid this Midas at all costs unless you enjoy taking off time from work to have faulty parts replaced!!!

Lindsey Anderson

Both mine and my husbands cars have reached "a certain age" which has led me to visit this Midas several times in the past year for something new each time. They have taken care of me without me calling ahead and without the inefficiency and frustration I had gotten at both nearby Honda dealerships. They have gone above and beyond to get our cars fixed quickly and I havent felt taken advantage of at all. In fact they have gone out of their way to help me, such as suggesting a place to get the specific parts I needed that significantly saved me money and installing them for me. They have been friendly and helpful answering my questions. Love these guys.

D Sush

I have taken my car to this shop for all of our oil changes and other issues for the last year or so, and I have zero complaints. The staff has been friendly and professional, and they have been flexible in giving me lower-budget options for repairs. For years my cars steering wheel would wobble at highway speed, and I took it to several different shops to fix it, and this shop was the only one to notice the broken pin and replaced it for $15 or so. Their attention to detail, professional demeanor, and fair prices are the reasons I will keep returning to this shop.

Anonymous User

I went into the store at 4:30 pm on a Friday with my brakes grinding. The manager told me he would stay to get the work done properly for me. Unfortunately, most of my brakes needed replacement because I drove "without pads for too long"? they said. The price was high, but the manager was able to get it into a range where I was more comfortable. Jason the mechanic stayed an hour past close to make sure the work was done properly. The manager up front was a riot and the time flew by because I couldnt stop laughing. I would definitely go back.

D Summers

Horrible customer service. After standing in the "lobby" for 20 minutes someone finally came up to offer assistance and was very rude. I asked to have my winter tires removed and my summer rims put on and he was trying to sale me services I didnt want. Young Black guy with a shitty Mohawk and shitty personality. I dont know how they do business with poor service like this.

Roberto Martinez

Stay away! This will cost you money and you will have to deal with employees and the manager screaming at you. They have 0 customer relation skills and overcharge you. They tell you a timeframe and when you call to check if its ready after that timeframe they scream at you and give you a new timeframe. Stay Away, you have been warned.

John Dunbar

Complete rip off. I busted a brake line, came into the lot smoking and in trouble. They took an hour to fix it and charged me 3.5 hours for labor, $586. They took advantage of me and there was nothing I could do about it. I give them one star because they did fix the problem before closing.

Hope L

Came into the shop, Keith was at the front counter . I dont hesitate to bring my truck into the shop. The guys are professional and get the work done efficiently. With little time to take care of my truck I can count on the Midas crew to do my truck repairs . Keep up the great work.

Peter Demin

When I came for brake pads replacement, manager insisted on replacing brake rotors (that cost 20 times more). Then replaced my original rotors with aftermarket ones, that (as it turned out later) didnt fit, so I hear squeak on turns.

Anonymous User

This is the worst store i had ever seen. they are supposed to fix my car, instead of fixing, the created more problems. the money they charge on parts are double the price you get from toyota dealer. i will never go again. thanks