Midas

1460 Rockville Pike, Rockville, MD 20852, USA

Address:	1460 Rockville Pike, Rockville, MD 20852, USA
Phone:	+1 301-762-7090
Site:	midas.com
Rating:	3.5
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed

Location

Photos 8

Reviews 8

Cindi Baker

I made an appointment & went in to get an oil change on a weekday morning. I had a coupon from the company website for the oil change that included a disclaimer that synthetic oil would require an additional charge; when I asked how much additional synthetic oil would cost the attendant stated that the synthetic oil change was full price and no coupon could be applied. I responded that I would stick with the regular oil change instead. They did begin work on my car on–time, but pretty quickly told me that the air filter needed to be changed and the automatic transmission fluid needed to be flushed & replaced. I stated that my parents had taken the car in to the dealer (its a Honda) and had all maintenance performed, including changing the brakes early so that I would not have to do so. It seemed odd that I needed to have over $200 worth of work done within about one month. He stated that I would also need to have several hundred dollars of additional work done soon as well because of "damage to the rear tires"—while he pointed at the tires, I did not see anything wrong with the tires. I attempted to call my parents, but could not get in touch with them. I finally told the attendant to just do the work if it needed to be done. Later, I went through all of the records & found that the work almost certainly had not been needed. When I got into my car to leave the front seat was almost totally reclined and leaves/dirt were present on the floor—annoying after paying so much money for the work to be done. Positive on–line reviews for this business caused me to take my car here, so I am taking the time to publish a review so that others may benefit from my experience & avoid the same.

Kenny Felsenstein

The check engine light in my car was on and but I knew the codes and basically what was wrong with my car, so I called up Midas to ask them how long it would take to fix it. They told me they couldnt provide any estimates unless I brought it in, which I did almost immediately, and they told me they would have answers for me the next day, so I took the bus home and left it there overnight. The following day I came back to the area, and they tried to charge me $120 to rediagnose what I already knew to be the problem, a charge which I promptly refused. However, being that my car was already in the shop and approaching the point where I would need a new oil change, I asked them to do this small service so the trip would not be a complete waste before I came back to pick up the car, which they said would only take a couple of hours, so I waited nearby. 8 hours later, I still hadnt heard from them, so I called. They told me the oil change would be done within the hour. I came back to the shop a couple hours later to give them extra time, and then they told me they hadnt changed the oil at all because their "pump was broken." They wasted my entire day! Do not go here, they are completely unreliable, untrustworthy and undeserving of your business!

Jason Altschiller

BIG NAME BUSINESS TREATS CUSTOMERS LIKE SMALL BUSINESS... FOCUS ON CUSTOMER SUMMARY: * pleasant * customer focused * appreciative They act like small business with customer focus and not a money train who only cares about your money ------------- MY STORY ... invoice of service Aug 29, 2015 Called about estimate was expecting to be given rough estimates to get me off phone quickly just interested in moving money train. I was more than pleasantly surprised when Stephen took my call and provided quotes about everything I needed taking as much time as I needed to ensure I was fully satisfied; treating me like I was his only customer. Price point for brakes, rotors, transmission flush and brake fluid flush with tax was more than half price of Criswell Honda before tax. This combined with professionalism on phone sold me. Dropped off car 4:30p on a Friday and asked if could be ready by 4p Saturday... service was ready before 10a that Saturday Wasnt expecting this superior level of service by all I spoke to especially Stephen. They told me they were under new ownership. This will be my first stop for all future service issues.

Scott Allen

I had a whirring and grinding noise coming from the front of my vehicle. I called around to a lot of places Friday looking for someone who was open Saturday and was fully staffed instead of just doing oil changes and tire rotations. Brad reserved an 11AM appointment for me. I arrived on time and after some brief information and a test drive, it was diagnosed as a bad wheel bearing. Brad presented me with two options for the repair: a high end and low end. Repair time was quoted as 3-4 hours. 90 minutes later, the car was done and I was back on the road. Excellent service and the staff will not BS you about anything extra. They also make sure that they have time to do the work, Brad turned away several people looking for an oil change because he wanted to make sure he could complete the work already scheduled. Needless to say, I will be back, but hopefully my car will not have issues for a long time!

Myron Adams

I have been to this location before for oil changes, brake work and such; my experience wasn’t bad, just neutral; its been a while since Ive been here and maybe theres all new people (I dont know). But, this last time around I called to make an appointment for an oil change, and the guy on the other end was not courteous with me and cut me off while I was talking. If theyre this disrespectful over the telephone with simple questions, I dont want to know what its like in person, with my car. Given the other bad reviews on here, I won’t be taking my car back to this location; I don’ t think I trust them with my vehicle anymore.

Mark Cramer

Went in for an oil change and was greeted before I exited the car. Within a few minutes my car was on the lift and the change was done including wheel rotation in 20 minutes (I regularly have to wait hours at competitors). A few weeks later when I had an unrelated problem, I dropped by and they immediately ran my car through some quick diagnostics and gave me their opinion on the issue with no fee for the consultation. I plan to make this my go to shop for maintenance. Keep up the excellent service.

William Cobb

The manager was slightly dishonest with me. I called ahead for a quote and told him I needed all brakes and rotors replaced, which he quoted at $550, less a $100 discount, so $450. I dropped off my truck before hours but when I spoke to him over the phone while at work, he said "oh no, the 450 is just for the front set". Of course I chose to have the work done anyway, but it cost me $850 and being a recent college grad, I felt very taken advantage of.

Melissa Norton

I came in after 4 on a Saturday with my car making funny noises. Come to find out the altinator was about to go out. They were able to get the part sent down that day and even stayed a half hour after closing to make sure it was all fixed and ready to go for me! They were super friendly and acted quickly. I am for sure going to keep coming back here for all my car maintenance needs!