Firestone Complete Auto Care

17620 Valley Mall Rd, Hagerstown, MD 21740, USA

Address:	17620 Valley Mall Rd, Hagerstown, MD 21740, USA
Phone:	+1 240-347-0718
Site:	firestonecompleteautocare.com
Rating:	3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 25

Reviews 7

C W

If I could give ZERO stars, I would. Had an appt for just an oil change. I live an hour away and got caught in some traffic, so I called to ask if being no more than 5 mins late would affect the appt time out of courtesy to other people...they assured me they werent busy and it was not a problem. I arrive 5 minutes late, checked in. I sat there for 2 hours and my truck was never even taken back to the shop! About an hour in, I asked if they were even close to getting it in the shop, as I had a toddler and was pregnant at the time, and the response I got was " well its like a drs office, if your late you get put behind other ppl!!!" That point would be valid if ONLY I was ridiculously late- furthermore, I had an APPT, so there was no point in even having one. Seriously, disgusting customer service. At this point I tried to keep my cool and at 12pm I finally left with no oil change. But it gets worse. Besides the fact that the employees spoke so unprofessionally in the office the entire time, and turned away a ton of customers, I decided to call corporate and file a complaint. Please note : I Am actually easy going and easy to please. After doing so, I was told a manager would get in contact within the week. Nothing. Called back- they put the complaint in for the WRONG store! So I had to file it all over again. Again, heard nothing. Finally, I called one last time, to tell them still I have not had anyone call. Sure enough, 2 hours later the store manager called me and asked me the story, blahblahblah, and offered me a free oil change. Tell me why- after ALL of that trouble, I would waste MY time again to go feel awkward now for an oil change. I told him I didnt complain to get free crap- I just wanted him to know that the customer service was non existent and maybe he should rethink how he runs his franchise. Anyway, went to jiffy lube a couple weeks later in hagerstown by the mall, and I was in and out in 20 mins, no appt, no pressure, no attitudes and GREAT customer service. Long story short- dont waste your time here! Thx for nothing guys!!

Lisa Chider

workers were very nice. my complaint is the amount of time it took for 4 tires to be installed and an alignment check. checked in at 9:57 checked out at 12:42. I waited at the store, it took 2 hours and 20 minutes just for the tires. he took it around for alignment and 10 minutes later came in and told me my toe was out on right side he was correct i could tell by the wear on old tire. i said go ahead and fix it 10 minutes later it was done. I had to get back to work but had to stop by the house to drop my husband off first. he got out and saw grease on tire i got and looked at all the tires had grease left on all 4 them. not just a spot but all the way around the tires. are you kidding me it took over two hours just for the tires and he couldnt wipe the grease off the tires. that is poor service. I did buy the tires from tire rack and had them shipped there maybe thats why but REALLY I still had to pay for mount, balance, tpms and ailnment. $135.59 for labor and he could not wipe grease off tires. THANKS firestone. I had tire buyer tires installed on my mothers car and it was done correctly the day before. like I said employees i talked with were nice though. NO I was not a walk in I had a 10 am scheduled appiontment

J Fear2000

Would have rated them a 5 however the last 5 minutes of a 3 hour transaction killed the entire thing. After paying my $900 bill for new tires, an oil change, filter change, front alignment and rear alignment (which i was talked into) the "sales professional" tried to just add a little more and tell me i needed a new battery. He even went as far to say that he had trouble starting my car. Little did he know that the battery had been replaced less than 6 months prior to that. After leaving, I immediately took my car over to Auto Zone. I had them test my battery and alternator. Much not to my surprise they were both perfectly fine. I was so excited about finding a new Firestone location that was convenient to my new location. I have been a long long time Firestone customer in multiple cities and states. However I will NOT be going back to this location.

Joshua Richey

I brought a wheel bearing to them to be pressed. I was told they had no way to ring that up so i would have to just tip the mechanic. I tipped him 40 bucks to press 1 bearing and hub. When i cam back i was told the hub or bearing must have been defected because the hub would not press all of the way in. What really happend was the mechanic pressed the bearing in backwards. I now had to buy a new bearing to replace the new bearing they pressed wrong. Everything about this experience was very janky so i dont think ill be coming back UPDATE: The bearing i had them press is now broken again. Looks like the hub was pressed in without the center of the bearing being supported causing the plastic ball bearing holder inside to crack and fail. Thanks firestone

Heather Ingraham

I came in to have a MD state inspection done. I was informed that there was a part broken on my engine that needed replaced in order to pass the inspection. They brought me to the garage and showed me the part. They fixed it for me and passed the cars inspection. They gave me a paper with 2 recommended things that should be fixed on my car but are not required at the moment. Both the front desk staff and the mechanic explained everything to me and answered all my questions. They were beyond nice and the front desk staff mentioned multiple times that he wanted to ensure that I knew what was going on with my car in order to stay safe on the road and have my car last! I will be back if I need anything else done.

Brandon B

Been here multiple times and got mixed results. They screwed up the brakes on my work truck, but successfully fixed a bum clutch on my personal vehicle. Had the cheapest price on tires I wanted and successfully installed them without any issues. They quoted me an outrageous price on ball joints and I walked out and did it myself for a tenth of the price. I figure Im not willingly going back here cause its a roll of the dice what service your going to get. Not all bad but not good either. 3 star seems fair.

Nevets E

Attention Corporate Office: Referencing the Joshua Richey review. I hope the employee and the manager were both terminated for their actions. Taking tips is against Company Policy! I know for a fact! I know the employee hand book inside and out. Was a Leading Sales store manager for almost Twenty years and was terminated for something much more minor than that! Life now is so much better now not having to work for such a $ hungry Co. Have Fun!