Mobile Tech Computer Services, LLC

15 Bittersweet Dr, Hagerstown, MD 21740, USA

Address:	15 Bittersweet Dr, Hagerstown, MD 21740, USA
Phone:	+1 301-739-7311
Site:	mobiletechzone.com
Rating:	4.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 3

Reviews 13

Amy Gibson

I run a small business and I hired them for as needed work and they kept trying to sell me expensive monthly packages, even after I declined. Furthermore, I asked them if they could give me a recommendation on phones since I was switching phone providers and with the new phone provider I needed to purchase new phones. They got upset with me when I purchased my own phones (because I could buy them direct for $40 less per phone than through them) because they could not make a commission because they wanted to buy the phones through their provider - even after I had asked them for the recommendation so that I could buy the phones. The phones they recommended and assured me were compatible were NOT compatible with the phone provider and they had no clue as to why - the phone guys who were there to install the phone lines had to explain it to them (the issue was simple - digital vs not digital). So, I was left without phones and my business relies on daily client phone calls and this was a serious problem. I found out that day that they recommended the phones to me because they expected me to purchase an additional (and unnecessary) phone system through them so that they could make commission off of it - they had not only never mentioned this to me until I was left high and dry with no compatible phones but this was also not needed with my new phone provider. After I asked, they did agree to credit me the fee I incurred to return the phones, but nothing more. They included my internet passwords and logins on invoices so anyone could take that information and use it. I cannot speak to their competency for tech support because I ended our relationship quickly. I caution anyone hiring them to demand transparency about if/when they make commissions and be very careful because they were not looking out for my interests.

Anonymous User

After experiencing problems with my hard drive, I took my computer to Mobile Tech. They were able to recover the data and transfer it to my other computer. They even helped me setup Microsoft Outlook again so I could see my old emails. What a lifesaver! Now, with their help, I backup my data automatically with a backup service they provide. I strongly recommend you talk to Mobile Tech to get your data backed up before experiencing a hard drive failure. Thank you for doing such a great job!

Anonymous User

I just called this company with a question about replacing a USB port on my desktop PC. The tech suggested it might not be cost-effective to repair the port, and suggested I purchase a USB hub to plug into one of the back ports. He said hed be happy to do the repairs, but thought Id be better served by looking at other solutions. Nice to hear someone give advice, even if it means turning down a job for his company. Ill use these guys for ALL my computer needs in the future.

Kim Witman

Mobile Tech comes to my office once a month to do maintenance on our computer system. They take care virus removal, maintaining our system security (even I have trouble remembering my password) and our back up systems so that we are always running smoothly. When I phone with a question, the call is returned within an hour which allows me freedom to work without fear at my computer. Erik advises me about new programs to guard my computer when surfing the web. Very helpful.

Cathy Baker

Erik is very prompt with returning e-mails and phone calls. He incorporates teaching into his conversation regarding the computer and speaks on a level of understanding. Most recently he set up a new home computer for me; moreover, he made the learning curve manageable. He is very knowledgeable and works until he gets it done to the clients satisfaction. Working with a reliable small business owner like Erik gives me the security of honesty and fairness.

Anonymous User

Mobile Tech has been working on our computers for many years. I have both business and personal computers I use at home. Mobile Tech has installed security software, programs, fixed printer problems, setup a wireless network, wireless printing and much more. The service and guidance has always been timely and excellent. I would recommend this company to anyone seeking computer repair, networking, security and software installations.

greg taylor

Mobile Tech has helped me in 2014 with many computer repairs and computer consulting questions. My hard drive crashed and Erik was able to perform a data recovery for my programs. He was able to transfer them to a different computer and removed viruses. Service has been fast and all phone calls are returned in a timely matter. I would highly recommend them for any computer service.

Margaret Walker

I have been a client of Mobile Tech Computer Services for 10 years. This company has been responsible for virus removal, data recovery and computer repair. I have found no one who can equal the service that owner, Erik Grewe, provides be it onsite or remotely. Peggi Walker Walker & Walker, CPAs

Salli Clipp

Erik was very professional and took care of my mal-functioning computer. He installed various levels of protection and left me with a fast running computer with a list of items I should be performing on at least a monthly basis. I have already referred him to a friend.

Laurie Cataldo

Erik was a joy to work with - very knowledgeable, professional, and helpful. He was able to get my PC up and running in a short time and he charged a fair price for the work he performed. I will without a doubt, go back to him if I have computer needs in the future!

Anonymous User

we had trouble with a slow system and a tech from mobil tech came out asap and made the computer run as new-thanks people, keep up the good work

Blaine Dockery

Fast service! The tech arrived within 24 hours to fix my network problem. Was very knowledgeable and fair in price. Highly recommended!!

Bil McConoughey

I was quite happy with the result--a PC that works on my wireless home network again.