Sharrett Collision Center

10306 Auto Pl, Hagerstown, MD 21740, USA

Address:	10306 Auto Pl, Hagerstown, MD 21740, USA
Phone:	+1 800-495-9755
Site:	sharrettcollision.com
Rating:	4.5
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 7

Reviews 6

Rich Jarcy

I took my car into the Sharrett Collision center for some minor bodywork, since they were recommended by my insurance company. That was a mistake. First of all, the body shop called and tried to charge me almost $300 for a repair that was not related to the accident I had. After explaining that to my insurance company and thinking it was resolved I went to pick up my car the next night. The car went in clean and came out filthy. Ive never seen an car come out of body shop and be so dirty. It was covered with dust inside and out. When you slap the seats, the dust rises up like you are in an old deserted house. Obviously, there was not any care put into taping off the interior to keep it clean. As we got ready to leave, some guy came out and felt the need to mention not once, but two times, how I had received free repairs. I ignored him because after all, bad customer service is becoming standard and as Ron White says, "You cant fix stupid!". The next morning while giving my car a much needed washing, I discovered several more problems. Besides the dust, there were dark, tar like gunk spots in several places that took extra scrubbing to remove. Not sure what they were, but they should not have been left on the car. There is primer over spray and spots in the door jamb and several spots with dirt under the paint. But the biggest problem is damage to my instrument cluster. There are several large scratch in in the display panel that were not there before. I presume they were were done when they were making the unauthorized repair. So, not only did they cover my interior with dust and damage my car, they couldnt even achieve a dirt free paint job. And to top it all off, some of the their employees dont understand how to interact with customers. Ive got an appointment to see what can be done about the above issues. Hopefully, the will make it right. However, customers should not have to hope their cars will be fixed right the fist time.

Morghan Kearney

NEVER EVER expect good service here if you are a female. I went in expecting great service from reading the reviews to be only let down. I had to get two different things fixed on my car so I went in and gave Greg Gilbert my paperwork and got brushed off. I knew I had two separate claims and he didnt listen or collect all the right paperwork, so after two weeks of my car being in their shop I went to go pick it up seeing as it was finally ready after the date already having been pushed back twice. When I finally got to see my car they hadnt repaired all the damage because not all of the estimates were collected. When I told them they didnt fix everything that the car was in for it was some sort of mind boggling mystery as to how it wasnt all fixed. I had to go back to the paperwork that had been handed back to me to show that I had the second estimate that it was just looked over. So now my car will be staying in the shop for yet another week all because I am a female and what I had to say was overlooked. Even when I told him he didnt get all the paper work, he said he had it all and that was all he needed and I cold take the rest of the paperwork with me. I just love that my car will have been in the shop for a whole month while Im making payments on a car that isnt even in my possession.

Don DeWitt

Looked at an “As Is” 2005 Red Subaru Impreza that I was told was going to auction on a Tuesday and that if I wanted it I needed to purchase from them soon. My husband inspected the vehicle and found that was leaking antifreeze. He requested that they raise the vehicle so he could examine underneath, to be sure that it was just the hose like the salesman suggested. After further examination my husband found it was leaking both antifreeze and oil. We indicated that they would have to drastically come down on the price due to the fact that we would have to replace the motor. They refused and said they would sell it in the auction. Well the red 2005 Subaru sits in the parking lot with a for sale sign on it of $5900.00 with a possible blown head gasket. Please check out the cars there thoroughly or you could end up with a big repair expense. We also offered them another amount on a Toyota but they refused they stated they would sell that in the auction. 2 days later they call and leave a message stating that the vehicle is still available, they received an offer at the auction for $200 more than what I was willing to pay, but $ 200 less than what they wanted and yet they still called me back to see if I wanted it !!! Again caution. Edit Delete

Anonymous User

This was my first experience buying a new car. I live two hours away but had a very easy time dealing with Sharretts internet department. After contacting several dealers online and by telephone, I realized not all dealers will respond quickly, or even at all, and many that do will not easily give quotes over the phone. With Sharrett, I was able to get a quote and negotiate price quickly and professionally both online and over the phone. After determining Sharrett was offering me a much better price than any Mazda dealer in my area would, I made the drive to Sharrett to make the purchase. I had already decided on one specific car and price, so the sales process for me was quick and painless. They didnt play any games. Jeff Dehart was an excellent sales representative and went over all the features of the car before I drove off the lot. I was still at the dealer for several hours waiting to get through finance, but it was a Saturday afternoon, so this is understandable. Overall, my experience was extremely satisfactory and even though Sharrett is two hours away, I will visit them again when considering a new car.

Gerard Regan

Well, its now 9:40pm and we have arrived home from Sharrtts... with our lovely new car! I cannot tell you how pleased we are to have our very own 1st new car. DELIGHTED!! We dealt with a great guy named Jeremy who had the patience of a saint! He was very helpful and helped us to get a great deal. He showed us around and LISTENED to us. Took what we said and worked with it. Never tried to make us "spend more money" or "get a higher end model". I would highly recommend dealing with Jeremy, hell be sure to get you a great car at a great deal! We also had a great experience with Jefferey in the finance department who was very helpful. He told us all our options and his recommendations. He was not pushy and he let us make our own, informed decisions. He helped us to get a great, affordable rate too. He beat what our bank offered :) All in all, our experience with Sharretts Dealership was excellent. 10 out of 10. Highly recommended * * * * *

Chris Gleeson

I unfortunately had to take my 8 day old Mazda to the Sharrett Collision Center after my wife backed into it in the driveway (oh happy times...). The front grill had been damaged but the bodywork seemed like it was fine. I was extremely pleased and surprised that when Greg (Gilbert) did the assessment he found that only one piece was broken and that I could purchase it for a few dollars and install myself. While he still gave me a quote for replacing the entire grill, I am very grateful that his honesty allowed me to save some money on what would have been unnecessary repairs. Ill definitely be bringing my car back to the Collision Center the next time my wife damages a car (sadly not rare occurence) and Ill be happy to take my Mazda for its regular maintenance to Sharretts if this is the quality of character for the people they employ.