Emerson Collision

2589 Ridgeway Ave, Rochester, NY 14626, USA

Address:	2589 Ridgeway Ave, Rochester, NY 14626, USA
Phone:	+1 585-225-3550
Site:	emersoncollision.com
Rating:	5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 16

Reviews 16

Elena Kinard

Just got my car back yesterday after needing some body work done after an accident, and I could not be happier with the results. As soon as I brought my car in everything was coordinated with my insurance company, so my repairs could be made while I was away for the week. While I was gone they updated me everyday with pictures and explanations of the repair in progress, which I greatly appreciated. The girl at the office, Gina, was readily available to answer any and all of my questions via text which was super convenient. As for the repair work itself I had a dented and rusted quarter panel which they fixed to mint condition! I honestly cannot even tell where the repair was made. Ive worked with other repair shops before, and did not receive such a high level of attention and great customer service.My repair was done faster than they had initially anticipated, which is yet another reason I would definitely recommend this shop to anyone needing repairs! In the event I need any further work done on my civic, my first choice would be to go to Emerson.

Adam F.

No words can describe how GREAT Emerson Collision is; we smashed our Lincoln last month and it couldnt have come at a more terrible time. Gina was always in contact, friendly and incredibly understanding. Perfect example of great customer service, she couldnt have exemplified it any better. She also went the extra mile and sent pictures regularly, called our insurance company to inquire about our deductible being waived(and it was), and never once seemed bothered. Aside from their excellent customer service, their craft is impeccable; we received our vehicle back in beautiful condition and incredibly clean- looked just as good, if not better than when we bought it.If youre looking for collision repair I HIGHLY recommend them, they are incredible at what they do and take the stress out of a stressful situation.

Brian Freeman

I have a specialized custom car and there was no problem with Emerson repairing my vehicle which I originally thought there would be complications. I have been informed of the progress the entire way. Friendly and curteous front desk staff even recognized me from only one visit. They go far beyond what a typical collision service facility would do. Customer service top notch. Even though my insurance is covering the cost they have exhibited cost saving measures which to me means if one would use them without insurance they are not out to stiff you by purchasing expensive parts and passing the bill. It seems they first try to save cost before using the more expensive alternatives. Craftsmanship is top rate. No complaints what-so-ever, highly recommend them!

Sandy C.

The customer service and workmanship of Emerson Collision is simply outstanding! In a society today when customer service seems to be almost non-existent, Emersons staff is a breath of fresh air. The customer is immediately warmly greeted and they go above and beyond in taking care of any issues they can to make the customer feel comfortable and at ease. I was continually kept abreast of the status of my vehicle, and any questions were immediately answered. I felt the workmanship on my car was impeccable and returned to me in perfect condition. If you ever need a collision shop, I highly recommend Emerson, not only for quality workmanship, but for outstanding customer service.

Dave Salerno

I hit the bumper of another vehicle which was my fault. So the woman I hit and I decided to take care of the matter by not going through insurance and I would pay out of pocket. I dealt with Gina (Emerson Collision) for the most part throughout the process. She could not have been any more helpful and genuine. The cost of the damage was very reasonable and the customer service was nothing but the best. During the period of time I had to pay off the balance, I spoke with Gina and Tony; both of them were so helpful and very comforting. I would recommend Emerson Collision to any and every one.

Shelly Stam

The front end of my car was destroyed and in repair for almost 2 months. The people at Emerson were helpful and in constant contact with me. They went out of their way to pick up and deliver the vehicle to my residence while I was at work. You walk in the door and the friendly greetings make you feel very comfortable, validating that you have made the right choice. Thanks to some idiot on the Interloop, I find myself needing their services once again. I did not hesitate when I told the insurance company who I was taking it to. : )

Paul Cassarino

Outstanding service and workmanship beyond compare. They have repaired my vehicles for more than 30 years. Mario, Tony and Gina are true masters of their craft. You can entrust some of your most valuable possessions to them with complete confidence that they will not only perform the necessary repairs with the highest degree of expertise, but with the assurance that they will look out for your best interests when dealing with your insurance company.

Nathan J. Lichtenstein

The customer service and workmanship I received at Emerson was OUTSTANDING. Throughout the process of repairing my vehicle I worked with Gina who is an absolute delight. She took care of setting up my rental car, matching quotes from other shops, and even texted me nightly updates of the repair. I was blown away with their service and my car looks amazing. They even cleaned the interior. I cant recommend Emerson Collision any higher!!!!!

Shawna Cordon

The best auto body shop in the Rochester area. I came across Emerson Collision by chance when I had to select a shop for my car after I filed a claim with my insurance. Best customer service.Quality customer service along with good work goes a long way and I will be a customer for life. You really cant go wrong with a strong Italian family running the business. I would highly recommend Emerson Collision!

Anonymous User

My car came back even better than when I bought it brand new. They are honest, reliable and their body work was very good. I am really picky with my car, and this was a referral. I would go there again, and I feel comfortable to recommend it to friends.

Frank Mentesana

Emerson Collision is a world class origination with exceptional customer service and impeccable workmanship. They have an extremely professional and knowledgeable staff and go above and beyond for their customers.

Perry Banks

Love their motto: We Meet By Accident. I used them 2 twice in a 5 year period. very professional staff right down to the smallest details. Highly recommend them as your first option. Thanks Gina. Perry

chancy Burgess

Excellent service and very helpful. The secretary was very professional and made the entire process go smoothly. I cant say enough good things about this place.

Nasr Anaizi

Great job & Excellent communication

juan betancourt

Best service and Quality

Alvin Johnson

Great services