The UPS Store

34 Shining Willow Way, La Plata, MD 20646, USA

Address:	34 Shining Willow Way, La Plata, MD 20646, USA
Phone:	+1 301-934-0630
Site:	theupsstorelocal.com
Rating:	3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8:30AM–4:30PM Closed

Location

Photos 13

Reviews 9

Amy Propst

The few times I have visited this store, its been ok. Yesterday I was absolutely outraged by the service. A home building company had sent me a pre-filled out and signed, label with a return envelope to overnight our signed documents via UPS. This envelop weighed 0.5 ounces. I handed it to a man at the La Plata store who was wearing a turban. He looked at it, typed some things on his computer then tells me (through a heavy accent) that he cannot accept this because the account number is hand-written; then tells me to go to Waldorf. A bit frustrated I explained that the company sent it like that, that it was pre-filled out. He repeats what he said, as if not understanding what Im saying. In more frustration I ask what I need to do to send it, it needs to go right now. He repeats himself again. Now I have anger in my voice when I ask again, what do I need to do to pay for this and send it. Hes clearly annoyed and goes to his computer. Im sending this 0.5 ounce envelope from 20622 to 32513... Maryland to Florida, overnight. He tells me $62.00+. "Excuse me?? Youre kidding??? Whats the next option?" He tells me $32.00. Needless to say, I asked for my envelope back, said thank you with a bit of anger, through gritted teeth and left. I took the envelope to the Charlotte Hall UPS. They said the label was fine, they send them out like that all the time and if I had sent it myself, it MAY HAVE cost me $27 to overnight, if that. I will NEVER go to back to the La Plata store.

Kelly Shurgot

Last week, my 83 year old Grandma went to the store to get a paper notarized. It was fantastic! The gentleman was kind, understanding, and very respectful. However, today, we recieved the exact opposite of that customer service. As we entered the store and stayed what we needed, thinking this would be as easy as last time, the man behind the counter could not get his hand out of his pocket, jiggling it around. He stated, after looking at the paper, he was unable to notarize the document, per Maryland law...strange, since last week someone notarized the same document...when we told him this, he said that was not possible. When we explained some more, he said he would not sign it (after touching himself through his pants some more and admitting he was lying that he couldnt sign it). I asked for a manager, he gave me a card which rang the store. It was then abundantly clear that this man was not going to help "us women" so we left. In no way, shape or form, would I EVER suggest using this location.

Deana Welch

I use this store on a regular basis for printing business letters and flyers for our business Welch Logging. Harjit, the owner, has been super helpful since I contacted him last year about his price for color copies. I was making numerous calls to find the best price and this store is the cheapest price in town! The owner is very friendly and always greets his customers warmly. He even knows many of them by name. The service provided is always top notch and my copies are done quickly and professionally. I HIGHLY recommend this store!

Benjamin Stoehr

They charged me 26 dollars to ship a less than five pound package to Minnesota, including a 2 dollar charge to slap some tape on a box. The guy at the counter went out of his way to charge me as much as he could. I was so shocked I didnt think to just pull my box off the counter and go elsewhere. I contacted UPS to lodge a complaint and they told me that their franchisees can essentially do and charge what they want. A horrible business model, and UPS has forever lost my business.

Ann Otten

I use this store on a regular basis, almost weekly for the past month while I have been on a job search. My scanner at home is not as reliable as it could be and I count on the UPS Store for their various services. I am always met with a smile and a pleasant greeting. Some times there is a wait but honestly, it is ok, when Harjit gets to me, he always gets the job done.

Stephanie BenieduPere

I must say the customer service is great. I visited the store for my first time today looking for a public notary and i was well received. The representative was polite and professional. I would visit again.

Chasity Williams

Im happy with the service here! I have a business account with UPS and a mail box here. The owner is very kind and accommodating and always inquires about my business when I come in.

j burchette

Ive used these guys to ship multiple expensive auto parts and have had great experiences. Use their packing service, they do a good job

de Framabrico

So far so good good at UPS Store.