Precision Tune Auto Care

22440 Three Notch Rd, Lexington Park, MD 20653, USA

Address:	22440 Three Notch Rd, Lexington Park, MD 20653, USA
Phone:	+1 301-863-3800
Site:	precisiontune.com
Rating:	3.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM Closed

Location

Photos 11

Reviews 7

Frank Holligan

Technically Incompetent and The Manager is Rude I wont be using this installer again. I only chose it because it was one of Tire Racks recommended installers and it is near where I live and work. I had my tires fitted their late last year and within a few weeks I had to go back to get the front tires rebalanced due to a gnarly shimmy. They said one of the weights must have fallen off. Then in January I had the tires rotated after a servicing and low and behold the shimmy vibration was back. I guess those weights dont like to stick... I left the car with them all day this Saturday and when I finally got it back he claimed that the wheel was out by 1/4oz. OK so as soon as I left I proceeded to test whether the shimmy was still there. To my surprise it was actually worse! Had they actually done anything? I called him and he advised that it could be the tire and to his credit he recommended another shop - Southern Tire. I went there yesterday and they couldnt have been more polite helpful and collaborative, something that the manager definitely isnt at Precision Tune. I stood by and witnessed the balancing this time, and both tires the technician demonstrated were not just out but really out. When I said I had them balanced just three days ago he was dumbstruck. Neither he nor the Southern Tire Manager could believe it. The car is now very happy. Rock solid, no shimmy. Ill never go back to Precision Tune, as he clearly doesnt need my business and I dont need his shoddy work or excuses!

Kelsey Ibister

My husband brought my car in for an oil change, top off fluids, and everything else included in the Groupon we purchased. Once completed, my husband received a call that the repairs were done and of course made their "recommendations". Included in their recommendations were new rotors because they were "shot" and new brakes etc which they quoted several hundred dollars for parts and labor (approx $300-500). My husband is an aviation mechanic and knows a lot about cars and maintenance so he changed my breaks this weekend. Spent $120 to find out that the brake pads still had 1/2 life and that the rotors are perfectly fine. Also, he noticed that half the fluids werent even touched or checked like they should have been. We also asked for a panel on the underside of my car to be put back on in which they stated they would do no problem, that panel was put back on by my husband this past weekend. So basically, they didnt do the services as they should have, made BS claims on parts needing to be fixed/replaced etc...all in all we paid $50 for a very routine basic oil change. Needless to say, we wont be back and I will encourage others to not even bother with bringing their car here.

Michael Melnyk

Recently took my car in for a basic oil change, which was free due to a new movers discount. For the entirety of the Southern Maryland area, this was the only shop that sent out this courtesy offer. Whether is was intended to bring in business or not, it was an appreciated gesture. Following the oil change, two services were recommended: power steering and brake fluid exchange. Considering the mileage of the car, I agreed with the recommendation. Conveniently, there was a special deal for 1/2-price fluid exchange that day. Again, not sure if this was a sales tactic or not, but regardless it was very appreciated. The Power Steering Fluid Exchange ran me $54.90 (after discount), which is a very fair and competitive price. Although I did not get the Brake Fluid Exchange that day, the mechanic offered to honor the discounted price (~$60) whenever I choose to return. That is as fair as fair will get. Overall, I am skeptical and cautious with choosing a mechanic for my car, but my first experience at Precision Tune Auto Care was a very good one.

Janae Blake

Got an oil change yesterday and when I left was told that my censor lights would go off which sounded unusual seeing as they go off once my tire has enough pressure. Needless to say they never went off stopped by WAWA to put air in my tire one tire was at 25 and the other 27 and after I put air in VIOLA my censor light went off. I called the store and spoke with the manager because my tires were not rotated. He returned to the conversation argumentative that he spoken to me about the fact that my tires could not be rotated because one of them were not new. The point where he became agitated was when he stated he spoken to me about this yesterday and I explained that my further recommendations were explained but nothing about my tires. He had an attitude about me being my car up there to get air in the tire no thanks Dennis! that was already done. I shouldve stuck to my guns and never returned here will not do business with them again. Not even at a discounted rate.

Katharyn Dembowski

I went in for just an oil change and left with a long list of things that were "wrong" with my car. The worker asked me if I had my car recently inspected, which should have been my first clue that he was going to tell me things were supposedly wrong with my car. Then he proceeded to give me a list of about 20 items which needed to be fixed and I know for a fact they are 100%. I recently had my car at my mechanics where my family and I have been going to for 10+ years and everything checked out perfectly. I have never been steered the wrong way with them. Flash forward to today and getting a long list of bad items on my car and I know they were running me through a loop. I dont know if they treat every customer like that or if it was because Im a female, but it was the worst experience I have ever had and I do not appreciate being treated like an idiot who doesnt know what is good or bad on their car. I will never ever go to another Precision Tune Auto Care!

nick N

WILL NOT TRUST THEM EVER AGAIN AND I WAS A LOYAL CUSTOMER FOR YEARS. I will explain. The manager at this location tried to trick me into buying a car during my last repair. I have been going here for years and was a loyal customer. It has never been cheap, but at least I figured they were honest. Before I took the car in for the repair he had said the repair would probably be about $400. Then the day I had taken the car in for repair he mentioned that he had a car for sale for $1800, which I mentioned was more then I had and that I would stick with my car. Then suddenly, the estimated cost to repair my car was going to be around $1700, and he then backed down the price of his car to $1500. Crooked, shady NOT TO BE TRUSTED.

Chelsea Hilgert

I have been to this store twice for a alignment, first time I was told my tires werent in good enough condition to do a alignment... so I got brand new tires an not to mention the rude man at the front shouting out all my business for the whole waiting area to hear. i brought my car back today with the new tires for the alignment, after 10 minutes of me sitting there the same rude man tells me they cant do my alignment cause they dont have the proper tools!? Really? He said he suggested taking it somewhere else!!! So tell me how you dont have the tools to do it but advertise otherwise!? This place is awful and Ill never go back, and Ill make sure I tell everyone I know to stay far away from these rude unprofessional people!