Pep Boys Auto Parts & Service

8635 Liberty Rd, Randallstown, MD 21133, USA

Address:	8635 Liberty Rd, Randallstown, MD 21133, USA
Phone:	+1 410-922-0800
Site:	storelocator.pepboys.com
Rating:	2.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 59

Reviews 5

Tracy Wright

Well where do I start, so I just start I had worked done at Pep Boys on April 5, 2014 for wheel bearings. Then the mechanic told me that I need my brakes readjusted because I told him I just had work done at my dealership Heritage Chevrolet in Owings Mills. Well I immediately went to Heritage Chevrolet to tell the service advisor what I was told at Pep Boys. The manager of Heritage Chevrolet called PepBoys took them almost an hour to answer the phone. Finally the manager of HC spoke to someone at PepBoys and we were both told that the mechanic gave me the wrong information about readjusting my new front breaks. I still felt something was wrong so on May 20, 2014, I told my car back to the dealership and this time the service advisor showed me where the mechanic from PepBoys put on a metal piece wrong that belong behind the wheel bearing and this time I took pictures. The same day I went back to PepBoys and saw the mechanic worked on my car. I explained to him and the service advisor that he put the metal piece on wrong near the wheel bearing. The look on the mechanics face was like oh ***. The service advisor told him to fix it. I told him to let me see first before he put the wheel back to where he fixed it. After he completed the work, he told me my car was done. I ask well do I get a receipt, he said no and plus I asked the service advisor they also told me no which means no record for myself that the work was corrected. So I drove off, still not feeling right about my car. I drove back again and told the mechanic there is a grinding noise coming from my front brakes. He got another mechanic to test drive my car and come to find out it was my rear brakes all along. Another headache for me, so I asked how much it would cost for me to get my rear brakes fix(oh I forget to tell you all I paid $545.00 for the wheel bearing at Pepboys). The service advisor told me it would cost me $275. I really felt like I was truly being rip off. So on Saturday, May 24, I received a called from David one of the managers at PepBoys and he was nice over the phone and told me that he could lower the price for brake work, I said ok. Through investigation I found out the first mechanic of PepBoys, Tyrell who worked on my car, is not a mechanic, he is an installer(unprofessional and not friendly). So at this point, I am furious. I told David I want a certified mechanic to work on my car. I arrived at PepBoys and asked the service advisor(unprofessional and young about 23 years old) for David, and he said David is not hear but we know about your situation. Now I had an appointment at 2:30p.m. and there was only one mechanic working. He was already working on 4 cars. Too make a long story short, I did not get my car fix. Pepboys need to have professional service advisors and more certified mechanics.

noman siddiqui

Let me start off saying I used to like this franchise because of positive experiences in Indianapolis. But that feeling is gone for Pep boys since I had my tires replaced about a year ago and ever since I have had trouble with low air pressure. I have to stop almost weekly to refill air. I have been to this pep boys on multiple occasions and they have never resolved the issue. I was there last week and they finally stated I had a nail in the tire and that the issue was resolved. Finally thinking I would be free of my tire issues I was driving to work today and again low tire pressure. Im at the store now again missing work meetings and losing time to be productive. My tires should have been replaced the many other occasions I came here. That would have been good customer service. What Ive been dealing with is the run around and wasted time. I would not come to this location if I had not had my tire work done here. In general Ive been turned off by pep boys and will not look to get work done here in the future. Friendly tip: make sure you have them document your visits no matter how minor it may seem. Because they will look at you as if your lying about coming on multiple occasions if they dont see it on the computer. Thats what Ive been made to feel about my issues.

Sona diawara

They are unprofessional always no one at register you have to call hello hello .... they be outside smoking or standing at service register talking about football game all bunch of stuff ignore customers presence if you ask them questions barely answers you and walk away seems like you bothering them or interrupting their conversation I buy most of my stuff at this location I even convinced many friends to go there they usually buy from Auto zone , auto standard, etc..... who it may concern please hire a secret shoppers or come up there for your own experience Papa Auto was next to this location went out of business so now there are no competition in the area only unprofessionalism may decrease your revenue at this location by replacing entire team or have a strict rules customers service make us feel coming back to spend some money with otherwise this location risk to going out of business.

MR MYTFAST

I used to be a regular Pep Boys customer until 20 years ago when they started to refuse to honor their Pep Boys Warranties by saying their supplier would no longer honor it. I didn’t buy my products from their supplier, I bought them from Pep Boys & my warranty was with them. A later Civil Class Action Suit forced them to honor their warranties, but the damage was already done. I never have & never will buy anything from Pep Boys! Over the years I’ve purchased & maintained many cars & now have 9 cars in my collection. My 3 sons each have 3 or more cars that they maintain themselves, & will not purchase anything from Pep Boys. We buy parts from Advance Auto Parts & Auto Zone, & they are always courteous & we never have them refuse to honor their warranties. Be assured that Pep Boys lost a lot of loyal customers due to this type of treatment. It’s a shame that Advance & Auto Zone don’t have repair facilities.

Joe M

This location saved my familys vacation. We were on our way to the Jersey shore when I noticed a violent shaking after stopping at a rest area. We pulled off the highway and determined that we had to have this looked at before we continued driving. After a brief Google search of nearby service shops, we felt that this location was our best bet for any possible service on a Saturday. After sharing our plight with the service staff; Cliff, Travis and Ron were able to get us in, repair the brakes, and get us back on the road to our destination. Not only did they complete the work, they were especially accommodating to my family. Keeping a 6 year old content after an already long ride is no easy feat. :) These gentlemen are a fine example of the of the tremendous service that is available at this location. If you are in the area and need service, do not hesitate.