CubeSmart Self Storage

8410 Westphalia Rd, Upper Marlboro, MD 20774, USA

Address:	8410 Westphalia Rd, Upper Marlboro, MD 20774, USA
Phone:	+1 301-420-9212
Site:	cubesmart.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 65

Reviews 13

Dedrick White

I would like to take the time to honor Latonia Grooms for the AMAZING customer service skills displayed. A couple of weeks ago I came into the office needing storage. We were also on a time crunch. Latonia explained everything in GREAT DETAIL. She made sure we understood the information. While explaining all of the details there was another customer who was rude but she maintained her professionalism and continued to ensure we understood the information. She answered all of our questions while providing OUTSTANDING CUSTOMER SERVICE! Her delivery was FLAWLESS and executed well. She was even a listening ear as I explained our current situation. She was friendly, kind, and showed empathy. Cube Smart you have a winner in Latonia Grooms. Honestly, the words havent been invented for the PHENOMENAL customer service she provided. Thank you Latonia Grooms. I will never forget that moment. This is what customer service is all about, creating Happy memorable moments. Thank you.

Jimmy G

I definitely had a "WOW" experience this evening at store number 0577, 8410 Westphalia Rd, Upper Marlboro, MD. I was promptly greeted with a smile by both representatives on duty. I was assisted by Ms. LaTonia Grooms, who was very courteous, very polite, very knowledgable, and extremely helpful with processing my order for a storage unit. She really took the time to show me around the facility, she explained in detail the agreement for which I was entering into, and did so with a very warm smile and inviting personality. I would definitely feel "warm & fuzzy" doing business with Ms. Grooms in the future. In addition to the above mentioned, the facility inside and outside is well kept, from the clean office space, to the well maintained exterior. It was certainly just that... A "WOW" EXPERIENCE!!! My hat is tipped toward Ms. LaTonia Groom! Shes an excellent representative for CubeSmart. THANK YOU!!!!!

Claudia Harris

I have had great experiences with Cube Smart and this is solely due to the professionalism, competence, lovely personality and continuous service with a smile given by RayAnne. She has always been extremely helpful from determining the size of unit needed to answering all my questions without hesitation and always in a friendly manner. She is always very kind when I ask her to repeat something said just to ensure I understand. I must say its always a refreshing experience dealing with her. I certainly hope she is appreciated and very well taken care of by "Upper Management". She is the type of employee any organization would be very proud to have and groom for Upward Mobility. Also, the grounds are kept clean and I have always felt safe visiting my unit. Thank you RayAnne. Claudia

Ebony Hinnant

My fiance and I searched a few places for storage. However, we are absolutely pleased that we found Cube Smart. The office closed at 6:00pm and we arrived at 5:45pm, but this did not affect or deter the great customer service we received from LaTonia Grooms. She was amazing and did not seem to mind braving the harsh weather conditions to show us three storage units that were available. Of course we chose the last option. Her pleasant attitude was totally refreshing. LaTonia went above and beyond to ensure that our storage needs were met and that we comfortable with the contract details. Thank you so much LaTonia and CubeSmart

Cornell Smith

My wife and I were in search of a Self Storage Facility for temporary storage. We had planned to visit three storage facilities to determine which one would best suit our needs. Upon arriving at CubeSmart (Westphalia Location), we received an inviting and pleasant greeting by Ms. Rayeann Al-Shaw. We were very impressed with her professionalism and knowledge of not only the storage facility where she works but with others in the nearby area as well. Her pleasant and professional demeanor along with the cleanliness and location of the self storage facility led us to rent at her location right on the spot!

Stephanie Folling

Get the first month free with 10-15% off. I only had to pay an admin fee of $22 plus $12 for insurance. The facility is gated and they have an online payment system for monthly rent. They also offer a free truck with the rental unit however, on the day I arrived the truck was broken. Nonetheless the truck is a full-sized moving truck and large enough for most moves. Latonia took great care of me and answered all of my questions with ease. My unit was clean, spacious, and being that it was outdoors, moving in was breeze.

Andre Palmer

Cubesmart has been a great choice for me. I have been a customer for half a year now and Im completely satisfied. Recently I went to this location and was assisted by Rayeann. She always show great customer service since day 1, makes me feel welcomed soon as I walk into the door and has awesome people skills. She carries herself in a great business manor and is also down to earth. I will recommend Cubesmart for anyone looking for a storage unit because of the cost, the cleanliness & customer service that Ive experienced.

A. Thornton

Cant say enough positive remarks about the facility managers Frederick and Jennifer! Very helpful and friendly. I rented a unit here for approx 4 years and all in all, facility was always kept clean. Outside of the expected dust, my belongings were in the same condition as when I first left them. Never had issues with leaks or anything else. Prices were pretty competitive. Definitely recommend this storage facility, especially if Frederick and Jennifer continue to manage it.

Junior Jones

Outstanding customer service. I came in a few minutes before closing time to open my new account and surprisingly was welcomed with open arms and Caring hands despite the fact it was 10mins before closing on a Friday evening! I was showed my new unit before signing. The paper process more quickly and before you know it I was on my way. I am very satisfied with the professional service I received here at the upper marlboro CubeSmart thank you again for your help Ms.Grooms!

Jody Little

This location is very pleasant, very polite and the property is very clean. The staff is prompt and very professional. I will always consider this location before I am to go to any other location. I have used this location before and I encountered the SAME staff- so that means that this location does not have a HIGH TURN OVER, which I am proud of.... So thank u CubeSmart!

Jet Lee

I was searching all through the area for a storage facility who would look out for my best interest. I found this location and had the pleasure of speaking to Rayeann who is one of the facility manager. She was so helpful in assisting me that I was sold. This location is very clean and convenient to the beltway. Looking forward to doing business here.

Ron Dixon

Ive been using CubeSmarts Self storage for about 2 years. The entire staff has always been friendly, professional, and helpful when needed. "Two thumbs up for Rayeann!" Thanks for making me laugh on a day that was very stressful for me. You really made a difference. Thats a testament to you and your management team. Keep up the good work.

Junita Fripp AKA NITA

With this being my first time having to rent a storage unit...My experience at the CubeSmart #0577 Upper Marlboro, MD location....was wonderful from the time i first spoke with Latonia Grooms on the phone then when i arrived to sign my paperwork and get my keys she was very professional and knowledgeable...so far so good!!