Horizon Services Inc.

2607 N Rolling Rd #201, Windsor Mill, MD 21244, USA

Address:	2607 N Rolling Rd #201, Windsor Mill, MD 21244, USA
Phone:	+1 410-496-8585
Site:	horizonservicesinc.com
Rating:	3.1
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 5

Celestine Bess

I had my AC service (routine check) on September 15th by Horizon Services. Technician Giovanni Vivrar came out, went downstairs to the unit and told me that the drain was a little clogged and that he cleaned it out with his brush. He said that all was well with the unit. For the 16th and 17th the weather was cool and there was no need for the unit to come on. On the 18th while cooking dinner, I realized that it was really hot in the house. Checked the thermostat and it was reading 82 degrees. AC not working at all. Called Horizon as they advertise 24 hour "emergency " service. I explained that I have severe medical issues (asthma, respiratory issues and that I sleep with a breathing machine and cannot be without AC. I also explained that I was leaving town the next day and I needed someone to come out. They told me that they could not send anyone out until the next day between 3-7. I asked for the manager and was told that he would not be available until after 10 p.m.. Sorry but we cant send anyone out. Got back in town on the 20th and called them from the road as we were heading home. They sent technician Tavon Caldwell out who spent about 90 minutes trying to diagnose the problem. He basically told us that we probably need a new unit. As the unit was put in in 2011 I could not understand why. He also told us that there was NO freon in the unit and therefore the unit was probably gone. He advised us to call BGE Home because they put the unit in. Called BGE Home, they sent a technician out. He was here abouit 30 minutes and unit was fixed. Problem? Clogged drain. Freon at correct level. Unit working fine. He also advised me that if and when I needed to call again to tell the that I have severe medical issues and that would give me Priority Service. Needles to say, I cancelled my contract with Horizon and will never use them again. They are rip offs. DO NOT CALL HORIZON IF YOU WANT HONEST SERVICE.

Barbara Gordon

Well, I cannot attest to whether their plumber would have actually done good work, but I can share a cautionary tale about my experience with the company. I had a leak in my hot water tank and after calling a few places, Horizon could make it to my house the fastest (next day). They called and said he would be arriving soon and almost 1.5 hours later we had an orange truck at our house. Not the worst thing, but not the expectation given on the phone. He said we needed a new tank and that the cost would be $2464.We were told we could get a discount for purchasing a service plan, and it would be 15% off. I looked at the numbers and said thats 13%, not 15%. Assuming he just wrote it down wrong, he went back to his book and on the printed literature from his company telling him the price, it was the amount he had written. After I checked my mental math and proved that it was in fact 13.1% not 15%, another red flag flew. The price seemed high even with the "15%" discount (that I had to pay to get) so I said we would pay the fee for them coming and look around at other places for a better price. Thats when the plumber offered to come and do the job on the side for $1000 less. He said he would be there on Sunday morning at 10:30. In the end he never showed up. Whats weirder, he changed his name on his voice mail, like I wouldnt recognize his distinctive voice, and shut off his phone and mailbox. What a coward. All it would have taken is a simple, sorry, gained some scruples and decided not to screw over my boss. But, no. Moral of the story is, Home Depot has a contract with D.W. Bahr Plumbing and they came right away and did an AWESOME job for $1800. I would recommend using that service.

Joanne Armiger

I only have good things to say about the service technician, and the same day service. That was terrific. But I do take issue with the pricing. I woke up with a wet kitchen floor due to a defective garbage disposal, and naturally I panicked, since I am 80 years old, and have no one to help me. I remembered the ads on the TV for Horizon same day service so I called immediately. I was told there would be a 49.50 charge to come out. Thinking that Horizon prices would be competitive with the market, I agreed. What a shock! It was over 600.00 for the job. I let the technician do it since I didnt want to to pay the service charge for nothing. In retrospect, I should have paid the charge and said goodbye. I would have been ahead of the game by letting Home Depot do the work for about 300. I really think Horizon should be more upfront with their prices which seem to be overinflated. At my age and situation in life, 600 is a LOT of money for me to put out at one time. Ive learned a lesson--------get several estimates! I was so impressed by all the ads on radio and tv, but Im afraid they dont tell the whole story. UPDATE-----After speaking with the Customer Service Manager at Horizon, I am changing my review from one star to 5 stars. I was very impressed and somewhat surprised by how anxious the company was to resolve any issues their customers had. They certainly resolved mine in a most timely manner. The service rep was not just informative, but pleasant and empathetic. Horizon Services will be my go-to-guy whenever I need a plumber.

Annie Wojtowicz

*****See update below- My husband had identified that the heat was on and working but the blower was not running (we could hear the pump running and warm air barely came out of vents, where it usually blows). The tech tried several solutions before telling us that our programmable thermostat was the cause for our heat not to be working. He offered to put our old thermostat in for us and that that would turn the blower on. He informed us it would cost $270 for him to install it, or we could. He left while my husband was installing it. The blower still is not coming on. (No heat. Its 18 degrees outside.) When I called to ask for the tech to be sent back to our house to try something else, the scheduler called him. The tech said we had declined service. My husband signed paperwork that says he accepted service, not declined. The next available appointment is 24 hours later at a time when I will not be home and the scheduler was not sure wether wed have to pay the $79 dispatch fee again. Will not use Horizon again. ***UPDATE -- We received a call from Horizons service manager who apologized to us immediately and promised to refund our dispatch fee to our credit card. Thanks for satisfactory and quick customer service when something went wrong!

David Malin

Couldnt be happier that I hear these guys on the radio all day and tried them out, my a/c cut off around 10:30pm on 7/20/2017, they had a tech to me by 1:30am, His name was Daniel C. and he was EXTREMELY professional and a pleasure to deal with as was the dispatch lady who took my call, He explained everything he was doing and allowed for me to pepper him with questions about my system while in the past others just wanted me to leave them alone (I want to know as much as possible about my system), when they say they come stocked for any job that is no exaggeration this guy had it all, he took his time and made sure everything was good to go before leaving the job, 5 stars is no justice to the service I received! Thank you guys and should I need service in the future you are my first call - Update: I had to have a call back but wasnt really something that was there fault but more of an unforeseen issue, they came back out and fixed at no cost of course and things once again are working wonderfully