Address: | 2183 Paxton Dr, Harrisburg, PA 17110, USA |
Phone: | +1 717-545-0695 |
Site: | wizzarddraincleaning.net |
Rating: | 5 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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nicholas johnson
On 16 Mar 16, We called Pronto to clear our main drain after seeing that they had a $99 main drain cleaning on there website. ( we did not mention the the code) The dispatcher told us that it would be $59.95 fee to dispatch the tech. Upon arrival the technician told my wife that the fee would be $499.71 since we had outdoor access but if he had to go into the house it would be over $800.00. We were desperate (water coming into our basement) and agreed to the fee without calling around. After about 2 houses the tech spoke with my wife and told her the pipe needed replaced due to roots. She agreed and paid him upfront for a $3379.95 pipe removal job to start the following day and the charges from the 16th would be waived. The drain at this point had not been cleared as the tech told my wife to go easy on the water. When I got home from work Bethany and I were talking with my neighbor and he said that "we had just be taken for a ride" and to cancel the replacement right away. We got ahold of the tech the next day, canceled the drain replacement and scheduled him to come out on Friday 18 Mar 16 where I spoke with him. He said the pipe needed replaced as he could not tell if there was damage. I asked him if he could clear the roots and he said maybe but that would be anywhere from $600-1100 and there would be no guarantee. At that point I decided to call around and get some quotes and The Pronto technician requested $559.66 for a half started job not complete job which reluctantly i did pay. I ended up calling Wizard Drain Cleaning and asked them to come out. The said there was no dispatch fee and they would check it out. They quoted me $450 for the Jet Root cutting which the the Pronto tech said would cost $1100 on top of the $599.66. I told them to proceed within 15 minutes our drain was clear and he guaranteed us 1 year, but told us we should be good for years to come with a simple root treatment
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J Crisp
Brian was awesome. He came right away on a weekend and cleaned out the problem in the sewer line (the building is over 90 years old with lines the same age) in about an hour. When I had another problem with the lines he came again and did not charge me anything as it was under the prior service calls coverage. Brian is reasonable and extremely professional. I wish I had utilized him prior to calling Ben Franklin on an earlier call. Will never use another plumber again.
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Kyle Sorg
First time calling this company and will do so everytime going forward. I would absolutely recommend them. Honest and up front from start to finish. He easily could have recommended doing various tests or services for more money but instead provided me long term recommendation to the problem. Obviously, customer focused and knowledgeable. Appreciate the service and will call again!
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Kelley Mitchell
I will never call anyone else again. This is a great company and you can trust them.