International Collision Center

Address:	21 Keefe Rd, Acton, MA 01720, USA
Phone:	+1 978-263-6767
Rating:	4

Location

Photos 4

Reviews 8

Jonathan Klein

International Collision did a FABULOUS, meticulous job on our 98 Camry. What arrived at their shop was nearly a heap. Hit sharply from behind, the rear passenger tire had blown out instantly from the impact, and the rear bumper was badly damaged. The force of the rear collision (a hit-and-run, curse the driver) jolted the car forward into a high curb, damaging the front bumper, passenger side panel, lamp assemblies, and front passenger-side wheel and strut. The front passenger-side tire was shredded. We were frankly worried that the car, formerly in good shape and with low miles, would be totaled. What we got back was nothing short of a marvel. Not only were new parts pristine and perfectly aligned with existing ones, but all manner of dings and scratches that had been on the car for years were simply *erased* — as if by magic. International Collision also cleaned and polished the entire outside of the car, as well as detailed on the inside. Our Camry has seriously never looked this good, inside or out, for 15 years. But theres more to the story than simply getting a great-looking car back. For one thing, the car was, in fact, seriously close to being totaled. But International Collision knew our wishes, and worked hard to source high-quality parts (both new and refurbished) that fit the car as well as our goals. Its as much a testament to the shops excellence that we got our car back at all, let alone looking so great. Weve dealt with other shops in the past, and thought they did a decent job. But the attention to detail and craftsmanship that International Collision showed was quite frankly in a higher league altogether. After driving the car for a while, my wife noticed that it was "pulling" to the right when the steering wheel was ostensibly straight. We called International Collision, who dealt with the issue immediately and effectively. We are thrilled with the work that International Collision did, as well as the care they took in doing it. Everyone we spoke with was personable, knowledgeable, professional and friendly. We frankly cannot recommend them more.

Tom Ryder

I want to take a moment and compliment you and your team for the diligent work done in my behalf to make my car as “good as new”. This was an eye opening experience and from the first minutes on site after the accident, your calm, thoughtful demeanor helped me deal with the shock of the damage to my relatively new car. I was so impressed, first with you and then with Larry in the way you helped me through the experience. I am a relatively unshakable character and have spent years in the media, traveling the world from war zone to war zone. Although I won’t compare my fender bender with real calamity, it was personally very disappointing. Both of you took the time to talk me off the ledge. I want to also compliment Larry on his support of me during the process. Parts delays have made this a bit of a nightmare and Larry has had my back at every turn. With weeks turning to months, Larry kept a dialogue going. I especially appreciated the pictures he sent me, once the external damages were repaired. It was uplifting. And very appreciated. One doesn’t expect to find such kind, caring, compassionate men at a collision/auto body shop. You guys are classy and your demeanor has rewritten my expectations of folks in your trade. I’m sorry I had the accident but I am glad I met both of you. You engender trust. I can’t say enough about how much I appreciate your efforts on my behalf. It would have been just as easy for you to get the insurance money and do the work but you guys did more….you made me feel cared about for....that I was important to you...that this was more that a transaction. You were rebuilding my broken car with your hands….my damaged confidence with your kind words and actions. Although I hope not to ever use your services again, I will tell everyone I know about the quality work you do and the thoughtful concern and service you provide to customers.

Anonymous User

We picked up our car only to find that there were several scratches in other areas of the car caused by them putting tarps on to paint the damaged area, and had to argue to get it fixed. We then quickly noticed the trunk wouldnt close, leaves and moisture were getting in. We took it elsewhere and found the alignment was completely wrong on the work. With help from our insurance company (the owner was terrible to talk to), they eventually completely did the work over including getting new parts again (glass, etc.). During this time, they werent helpful with getting us a rental. It was all made to seem like it was our problem. We immediately sold the car which was only a year old because we still didnt trust their work.

Alan Weiss

No one likes getting into a car accident. Its a pain to contact the insurance company and schedule the adjustor and not have your car while everything gets taken care of. If you do get into an accident, I cant recommend a better place than International Collision Center to fix your car and take care of as many of the hassles as they can. Theyre professional, courteous, and they do what they say theyll do. They do the job right and guarantee their work. I hope not to get into another accident - but if I do, I know where Ill go to get my car fixed.

Jerry Boxwell

Never seen a more shady company in my life. Thank you Acton police for teaming up with this company. Women do not go here and men never let your girlfriend or wife deal with them alone. They will absolutely lie through their teeth about pricing. Absolute scum bags that run this place. Must be nice to get all the tows from the town police. Of course the cops in this town are just as crooked as this company is.

Deanna Lander

WOW! My car looks like it is brand new! My little Kia Soul suffered some damage after being hit along the whole right side. International Collision did an amazing job! It has never looked better! IT is like having a new car. They even detailed the inside! Hoping not to need them again, but if I do, or anyone I know does, we highly recommend! We will go back!

Daphney Gaston

This place wanted to charge more than double for a surface level scratch and paint!! They were very professional and you would think you were getting the right deal but I went to another well known body shop and their estimate was $1,000 less!!!!! NEVER AGAIN

jjenkinsable

Really solid work, they definitely made car look identical to what is was before accident.