Village Subaru

Address:	61 Powder Mill Rd, Acton, MA 01720, USA
Phone:	+1 978-897-1128
Site:	villagesubaru.com
Rating:	3.9
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–5PM 8AM–5PM 12–4PM

Location

Photos 59

Reviews 4

Dennis V

I wrote this same review on yelp My 2001 Outback was having issues with the AC. I took it to Village Subaru on a Wednesday to get the AC recharged, something that should have cost around $125. After they had the car for an hour they told me there was a leak in the high pressure hose and it would cost $425 to fix. I thank them, said I would have to look at my back account and get back to them about the repairs. I called them the next morning and asked if I could make an appointment to have one of the service people show me the leak before I paid for the replacement. They said that was fine but they were pretty booked and would be able to get to me until Monday. Monday morning I called around 11 to confirm my appointment and make sure that they were still able to fit me in at the end of the day. They said it was no problem and to come by after work. After showing up the guy at the front desk had a hard time finding my appointment and didnt seem to understand what I wanted. After a few minutes they finally found a mechanic to show me where the leak was. The mechanic popped my hood and said the leak was "around there" while pointing to a hose that ran under some covering around my engine. I asked if they could actually show me the leak either with the dye thats commonly used to diagnose AC issues, or hooking it up to the machine so I could at least head the leak. The mechanic said he would bring my car over to the shop, hook it up and then call me over. I went back inside and waited for about 10 minutes before they called the front desk. Thats when the guy from the front desk came over and told me that the machine they use for the AC has been causing issues for the past day or two so they had to take it apart. Seemed a bit suspicious to me. If it really had been causing issues why not say that when I called to check my appointment? You would also think that the mechanic I talked to would have said something before bringing it into the shop. I eventually took my car to a small family own business, they recharged the AC and didnt find any issues with the high pressure hose and it has been fine for almost a week now. I will never be going to Village Subaru again. They seem very untrustworthy and are just out to make money. If I ever need a new car or work done by a dealership I would much rather drive an extra hour to go somewhere other than Village Subaru.

Chris Frentzen

Lots of negative reviews for this dealership. I just completed the car buying process there. Buying the car was simple and straight forward. I researched the KBB value for my car, offered a reasonable trade-in value for it, and they accepted. When they did the safety inspection for the vehicle I had bought, they replaced: the drive belt, all of the tires, the basic maintenance (liquids), and informed me of how much of the breaks/rotors I had left so that I would know what Im in for for future expenses. Granted, I asked them to do this, but they do the safety inspections anyway, so ask them what you want to know about the car youre buying. Theyll do it. So I drove about 35 minutes away to a family members house. On the way back, there was a very loud hum, unusually loud. So I did some very basic Google searching and in about 5 minutes came to the conclusion that the most likely culprit was that a wheel bearing needed to be fixed. This type of humming only really becomes noticeable after you get up to 45-50+ MPH. After working in a dealership myself, I know that we dont generally take trade-ins out on the highway, so its completely reasonable that the dealership would have had no idea. To further support this, when I wrote an email to my salesmen and the BDC director there, they said bring it in and theyll take care of it. I brought it in the next day. 3 hours later I got a call saying it was fixed. Went in, picked it up for no charge, and was on my way. It was indeed the wheel bearing - car drives like a dream now. I bought: Subaru Outback 2010 used Salesmen: Jon Carlisle, Jim Hines (BDC director) I dealt with Chris C. in Finance Special thanks to their Service department and the service manager Dave. All in all, very polite, very straight forward about the car and my trade-in. I dont know how this place gets such negative reviews, but take reviewers with a grain of salt. Some people are nasty, and expect to be treated like kings and for others to read their minds. Me, Im a little more easy going - I want a solid deal and Im not terribly picky. But the people here went out of their way to help me out, especially when I forgot my E-Z Pass in my tradein. So, 5 stars from me.

Willa Breese

I consistently have exceptional experiences with Village Subaru of Acton! Lincoln Mcdonald has been my salesperson for 3 leases now (over 9 years!), and I feel very fortunate. Lincoln makes sure to understand what your needs are, yet he also takes time to clearly educate on new features so that you can make the best decision. Lincoln is professional, knowledgeable, and a lot of fun to work with! Chris, in financing couldnt have made it easier. He explained everything clearly and offered suggestions that I wouldnt have thought to ask about. Over the past 9 years Ive also gotten to know the staff in service and they are always just great! They are on-time, easy to talk with and super helpful over the phone and in person. Ron Santilli, the owner of Village Subaru clearly cares about his customers and the experience they have. He called me personally to thank me for coming back for another lease and he was a delight to talk with. AND I love my Subaru, it is a joy to drive. I even love the lane departure warning, back up camera and Sirius...all features I didnt then Id care much about.....Lincoln was right again :-)

andreas randhahn

Overdue review here, but needs to be stated. Excellent experience. I bought a 17 Outback—first ever Subaru, back in late November. Did all of my research well beforehand (KBB, test rode every car even remotely under consideration, etc.), so it was just a matter of finding the best deal, trade-in, and so forth. This strategy worked very well. After aligning everything by phone and email, I was in and out with a new car in under 40 minutes. No pressure, no hassle, just plain impressive. Now, on to service: I’ve long been accustomed to doing as much work on my car as possible; just a point of pride and practicality. So when I called to ask what maintenance I needed to do, they were just honest and direct. Some time later, I had a hitch installed, and was given a very good price, and a free loaner for the day. Very nice; very professional; pleasant atmosphere; completely right. I simply ponder why I have driven a Honda all these years... Never going back to that brand anytime soon, and that’s a great car/company. So this says a lot about Subaru, and of Village in particular.