Monster Movers

140 Shrewsbury St, Boylston, MA 01505, USA

Address:	140 Shrewsbury St, Boylston, MA 01505, USA
Phone:	+1 877-470-1247
Site:	mymonstermovers.com
Rating:	4.2

Location

Photos 29

Reviews 4

Rose Mahoney

My boyfriend and I used Monster Movers to move from our house in Charlton to our new home in Worcester. At first, everything looked good: they were responsive to emails, gave us a comparable quote for the move, and followed up until we made our decision to use their service. They estimated that we would need 3 men and less than 6 hours to complete the move. On moving day, the 3 movers showed up between the hours they had promised, went over all the paperwork and got to work loading up the truck. The movers had loaded up the 26 ft box truck to the brim. They had mention that there was a few pieces in the garage that they could not fit in the truck but the were ready to go when we were. This is where it all went south... My boyfriend and I made the 20 minute commute to our new house where we waited for the movers to arrive for 30-40 minutes. When they arrived, one of the employees, Ray, asked to use our bathroom and proceeded to spend 25 minutes in there. When he came out, he spend another 20-30 minutes talking at my boyfriend and I and we realized that he was intoxicated. The other two movers had to push past Ray to unload the truck, and attempted to get him back on track. After many attempts to get him back to work, he finally began to help the others unload the truck but he kept dropping boxes. My boyfriend stopped one of the other movers and asked him how much he had had to drink and the guy responded "I dont know, but hes not usually like this" and continued to move. At this point, we were already at our 6 hour estimate and just wanted to be finished. When they had finally unpacked the last box and went over the bill with us, it totaled 6.75 hours (NOT including their 30 minute break which we were also charged for). As soon as they left we went through the house and realized that there was a number of items missing and a few pieces were damaged. We went back to our house in Charlton the next day and needed to spend 4 hours and 3 pick-up truckloads of our possessions ourself. We also found that the movers had emptied one of our fridge/freezers onto a counter in the basement and failed to tell us so we lost a few hundred dollars worth of food. After this terrible experience, we contacted the owner, Bill, via email to let him know what had happened. At first, he was very responsive and promised to conduct an investigation and offered us compensation for the damaged items in the house. We continued to correspond with Bill via email but he then stopped responding so we attempted to call the office. Anytime we called the office, we were greeted by a different secretary who said they would pass the message along. Finally, I got ahold of Bill via phone about a week later and we came to an agreement that he would refund us 50% of the total bill as compensation for the poor service and damaged goods. He said that we would receive an email summarizing everything we discussed and that the check would go in the mail next day. A week went by and I had not received an email or the check so I called back to follow up. This time Bill was clearly agitated and he said "you need to trust me, I said I would send the check so I will send the check." I told Bill that after the experience we had with the company, I had reason to follow up and that I would continue to do so, to which he threatened to hold the refund check if had called back again. I waited another week (making it 4 weeks post moving day) before I received an email saying that the check was on its way. We received the check later that week for the agreed amount and I cannot say how happy I was that the whole process was over. Moving is already an extremely stressful time and Monster Movers added to that stress tenfold. DO NOT use Monster Movers unless you want a giant headache.

Lance Grandahl

My wife and I closed our Connecticut apartment and wanted to ship our furniture and artworks to our newly remodeled Florida home. This isnt just "stuff" to us; its a small and humble collection of pieces weve fallen in love with over the years and expect to enjoy as we get ready for retirement in the upcoming years. So, having opened with this thought, moving our collection successfully was huge for us. After receiving crazy quotes from an assortment of moving outfits, we settled on a very fair price from Monster Movers in Boylston, MA. Before the move, we wanted to make sure that we werent handing our personal treasure over to gypsies (as weve heard all kinds of sad moving stories). Alan at the Boylston location took the time to describe every part of the move in detail and made us feel very comfortable. What nailed it for us was when he said that "youll get a better feeling about this when the team shows up at your place for pick up and you see the care that they put into preparing your items for the move." Well, Paul and Steve came and man, Alan wasnt BSing us. These guys wrapped our stuff up like it was priceless and really important. (which it is, to us - thats the point) They were, efficient, charming and funny, too - a nice bonus. So, long story shorter now, everything gets to Florida in great shape and within the promised delivery time. Great company. Great people with pride in what they do. Fair pricing. No BS. We couldnt be happier with the Monsters of Moving ; ) Thanks! Lance & Kathleen

Laura Wertam

This week I moved from Hartford, CT area to the North Shore (MA) and hired Monster Movers to help me do so. They were fantastic. They arrived right on time (early even!), had everything wrapped up and moved out in just about an hour (from 1 ba/1 br condo). The drive was about 2 hours and the truck arrived just about 10 minutes after we did driving separately in my car, meaning they didnt waste any time on the drive, which is important since payment is based on total move time, travel included. At the new place, which is a 4th floor apartment with an elevator, they were just as efficient in unloading the truck and getting everything up and in quickly. They offered to set up furniture and move anything wherever I needed once in the new place -- Joe, Dave and Eric were super professional, friendly, and clearly an experienced crew. At the end, the price ended up being less than I was expecting because the crew was so efficient it took less time than originally quoted. No hidden fees, nothing was broken or damaged in any way, and honestly it went as well as I could have hoped -- which is awesome as clearly moving can be stressful. I highly recommend Monster Movers!

Mitchell Nollman

Use someone else! And that insurance is a waste and pain - offered me $30 to fix known broken furniture (broken leg off an antique table, broke several other pieces). Some items are missing. Many pieces gauged and scratched. I had a quote for over $1,000 to repair my furniture and have gotten the run around for months from the insurance company. Monster puts the focus on insurance and takes no responsibility. I used them to move and store my furniture from Mass to PA. They showed up on time moving out but were 8 hours late to deliver our stuff. And then we start seeing our beautiful furniture with broken legs and scratches. Big time regrets and months of angst.