Hi-Tech Auto Body Inc

Address:	51 New St, Cambridge, MA 02138, USA
Phone:	+1 617-876-9545
Site:	hitechautobodyinc.com
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–12PM Closed

Location

Photos 13

Reviews 7

Ben Morse

This review is for Hi-Tech Auto SALES, which is part of the same business as the auto body shop. They repair cars that have been in accidents and resell them. I had to buy a new car this summer. After a terrible experience which involved returning a lemon to an aggressive jerk, I found Hi-Tech. The sales side of the operation is one guy: Phil. Phil is, without qualification, the best car salesman I have ever encountered. He is patient, helpful, completely honest and transparent, and completely low-pressure. Buying a car from him felt like a collaborative process, rather than the game of cat-and-mouse one gets with most used car dealers. On my first visit, he let me test drive three cars, and did not pressure me to buy. For each car I drove, Phil was totally open about the accident it had been in, what work had been done, and even what work they had decided was not worth the cost. Subsequently, he helped me take two different vehicles to my mechanic so I could get them looked at. One of them came back with a report that it was not in good shape internally (though the body work was great). Most dealers would start to BS and hedge. Phil asked what they had found, and I let him look at their report. When I did buy a car, it was missing a hubcap. Phil followed up, first replacing the hubcap and then the wheel itself when it turned out it was the wrong size. All this after he had my money! I should also add that he texted and called me a few times during the process to let me know things were ready, etc. He was consistently helpful and attentive. The only downside to shopping here is that it is a small lot with a limited and somewhat random inventory. The prices are reasonable, but not exceptionally low. So, it may or may not have the car you need, but its worth the visit just to meet a car dealer who does what we wish all the other ones would do. Thanks, Phil. PS To date, the car I bought is running wonderfully.

Mike Spikes

I had a minor accident on Christmas Eve and had to file a claim for repair. I started looking for my insurance co. preferred auto body shops in my area and I found Hi-Tech auto body 5 mins away. I had some pretty extensive passenger side damage that crossed both doors on my 01 BMW 5 series. I decided that I would give this shop a chance and since they had to do the work to the specs from the insurance, I figured I had little to lose. I stopped by on a Sat around 6 ish and the gentleman in the office was literally putting on his coat to leave. Despite that, he still came out to look and asked if I wanted to go ahead and leave it. That is great service. I decided to come back the next day though. When I went back in the morning, I was greeted, left my keys, and they got right to work on my claim. They said that it would be about a week or so for the repair, so I waited. Once I got the call back (exactly 7 business days later) I went to pick up my car. All, I could say was WOW! They did really great work. They detailed the car inside and it looked brand new. I even had some minor damage that was not part of the accident and they fixed it for no extra charge. Armand was super easy going and great to work with. The car looks as good as the day I bought it. Also, the color matched perfectly. I will definitely go back for any bodywork I need. Great job guys.

Joshua Rogoff

I have been to Hi-Tech auto body twice in the past 6 months for 2 different cars. Both times, they repaired my cars quickly and within the time they said they would. Both times they worked with my insurance company to get the job done right. It is also notable that they are right across the street from an enterprise rent-a-car. For my first car, I had to have the side-view mirror replaced. I realized after a month that the mirror they had put as a replacement did not have a defroster even though my previous one did. *This was an error made by the estimator from my insurance company*. They ordered the part without me having to leave my car there, and when the part came in they installed it quickly and worked everything out with my insurance company. No headache at all even though i was anticipating some frustration. I am young and have not had much experience in dealing with owning a car, but i have heard many nightmare stories about many different auto repair shops. Having had 2 great experiences with Hi-Tech, I cannot recommend them enough.

Martin Plass

I would not recommend this body shop. They went back on their initial offer to pay half the deductible and essentially took advantage of an older lady over the phone by charging her a lot additionally for fixing some minor unrelated damage. They then did not even fix all the damage, claiming that they had to cut corners to keep the car from being economically totaled, even though the insurance company had included those repairs in their appraisal and had already paid them to do this work. Only after a heated argument were they willing to keep the car for another three days to complete the repair. Overall the repair was only marginally acceptable, with paint imperfections in some places and body panels fitting irregularly. It is an older car and does not matter that much, but it shows the attitude of this shop. Maybe they treat newer cars better, but I certainly would not take an older car there!

Anonymous User

I went to Hi Tech Auto Sales because I noticed that their prices were much lower then everyone elses! I went their met with Phil, he showed me several vehicles I chose a 2006 Honda civic. The vehicle had low miles and looked very good! Probably because they did the body work on it. I test drove the vehicle, it drove very well, I even took this car to my mechanic and he said Hi Tech did a good job rebuilding the car. I was very apprehensive about purchase a rebuilt/reconstructed title, but after I noticed how much money I saved and the excellent car I bought I was very satisifed! Thank you Hi Tech for giving me the opportunity to purchase a vehicle for much less then market value!

Anonymous User

I received horrible service from Hi-Tech Auto Body. They never called in advance to let me know when the car was done, but most importantly, the paint work on the car had to be done 3 times before it was even close (I gave up after that). When I finally went in to pick up the car the last time, the battery was completely dead and the interior door panels were not clipped in properly after being removed. It took 6 trips there to get the work done. I would recommend that you avoid using this shop since it took 3 times longer to fix than it should have.

Kari Oransky

Working with Hi Tech was the best experience Ive had with any auto body shop. They fit me into their schedule right away and although their first quote was better than other places, it was still a little too high for me to afford and they were willing to work with me on price, which was great. But most importantly, my car looked brand new when they were finished! I was very pleased with their work. They even vacuumed and washed it and gave me a complimentary bottle of touch up paint. I would definitely recommend taking your car to them!