|Address:||14 Sheafe St, Chestnut Hill, MA 02467, USA|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed|
UPDATE: Though I have yet to utilize any of the services at Michael J. Hynes Auto Repair, several associates have reached out to me to try to rectify my situation (see INITIAL REVIEW below). Unfortunately, I use social media inconsistently, so I did not notice their attempts until very recently. I have decided to update my review to "5 Stars" in light of the fact that Hynes Auto Repair has made every effort to address my concerns. To those of you who are looking to potentially send your car to this company: Im sorry that I cant give you any first-hand feedback about the quality of their work. I can at least inform you that they seem to take customers concerns seriously. --- INITIAL REVIEW: I recently moved to Chestnut Hill, and after doing a little research into local mechanics, I was looking forward to testing out Michael J. Hynes Auto Repair. Their ratings impressed me, and reviewers lauded their integrity. However, I can neither confirm nor deny these initial impressions, because they did not call me back to confirm my appointment. If you visit their website, you will find the option to request an appointment by email. You simply fill out an online form, describe the work that needs to be done, and list a few days on which you will be available to drop off your car. I thought this feature was pretty cool, especially because I had been making hour-long calls all day to change the addresses on all of my credit, insurance and billing accounts. Thus, I double-checked to make sure that I had followed the online instructions, and then I submitted my request. The website told me that my request had been submitted successfully and that I would receive a response shortly. I waited two full days, after which I checked both my phone for missed calls and my emails spam folder for hidden emails. There was no response. In fact, to this day (over a month later), I have never heard back from them. Seeing as my car needed a quick fix, my roommate suggested that I head over to the Mobil One on Needham Street. Once there, I was in-and-out in 30 minutes, no big deal. I would be more than happy to edit or remove my review should I receive a sufficient explanation as per what happened. I dont want to trash a company for one mistake; after all, perhaps this was an anomaly. Unfortunately, I have no way of knowing. All I know is that I fell through the cracks, and thats not cool.
What a TERRIBLE experience with Hynes Auto in Chestnut Hill today, October 22, 2016. I had called in earlier in the week to make an appointment for a MA state vehicle inspection. I was told on the call I did not need an appointment, and that the inspection would take "no more than ten minutes." I asked the earliest I could show up and was told 8a. This morning I arrive at Hynes Auto promptly at 8a. I stand in their office about four minutes before someone greets me. At the time I am told the one person that does inspections is running late and will arrive at 8:30a. No worries I thought, things happen to all of us. At 8:40a I call back into the office (even though I am parked just outside). The lady that answers now tells me that Hector, the gentleman that does the inspections, "gets here when he gets here on Saturdays." When I then recite back to her what I was told earlier in the week, I was called a liar and then told that inspections "happen when they happen" on Saturdaya. What an AWFUL experience. I would rate ZERO stars if I could, these people have no respect for a customers time. I left and went to Audys Mobile down the street for the inspection. I refuse to give my money to these thieves.
Dont go here if you have a newer car especially if its anything more than replacing a trim piece. **I dont usually wright reviews. If you are a car person, dont take your car here. Is it really worth the risk that you will have a similar experience to mine? ** I had gone here with my old car for a quick repair a couple years ago, they were great. I then returned with my new car a year later, sadly after a bad accident. The shop struggled to get the car to look/function as good as new despite no limit on cost from my insurance. When they first told me it was ready, I picked it up, only to have it towed back because they forgot to tighten a radiator hose, and my radiator drained out on the way home not to mention they failed to repair my brakes, causing me to almost get in an accident on the same drive home. Eventually I got my car back, in the end the biggest outstanding flaw was a bad paint job, but they refused to fix that. They claimed they did there best to repair the car, sadly they dont have the skill or desire to fix cars properly. After my car left the shop I had to take it my dealership ~6 times to fix small issues that Hynes had missed or skipped.
Michael Hynes Auto Repair 4/18/2012 I moved to Boston shortly after the Blizzard of 1978 and have been a loyal customer of Hynes Auto ever since. Initially, I ended up at Hynes because of the recommendation of a friend, who was very satisfied in his dealings with them. My wife, my daughter, and I have found that, over the 30 plus years we have been using Hynes Auto. they keep getting better and better at what they do (so well). Their customer service is beyond outstanding. They are excellent at diagnosing and repairing mechanical issues with our cars, and when we have needed body work our cars are returned to us looking better-than-new. I think what sets Hynes Auto apart from other car repair shops if their absolute commitment to providing the best possible customer service. In my opinion, they are the best-of-the best and no other auto repair establishment (I have ever dealt with) even comes close to providing their exceptional customer service, excellent technical mechanical diagnostic care, and the phenomenal way they make a car look when it needs body work. Hynes Auto staff are the very, very best at what they do.
Kind heart and good work too - a great combo! Ive had my cars repaired here a few times over the years, and they always did good work, and gave what I feel, were honest evaluations. Today, I found myself stuck near their shop with a flat tire, and they came to my car with equipment to change to my spare. A little later, still nearby, I noticed I needed air in the tire and went back to the shop, where they noticed while filling the tire, that the valve was broken, leaking air, and so they replaced the tire valve. When I went to the office to pay, they wouldnt accept anything, and simply said "Happy Thanksgiving", which indeed, gave me something more to be "thankful" for! Please do *not* try to take advantage of their response, but just know that they treated a stranded customer above and beyond with kindness, professionalism and competency - a wonderful combination in our commercial world!
I recently used Hynes after my car was hit in my work parking lot damaging the front driver side quarter panel. I asked Ken if he could repair the dent as well as a small rust bubble beginning near my wheel well. Ken and the team initially repaired the fender, however after the job was completed I noticed rust was still present and coming through the new paint. I contacted him about the issue, and he agreed to take my car back and complete the work in the most professional manner possible. The car came back great. Thanks to Ken and the team for getting the job done, but especially Ken for being an absolute professional in dealing with a tough situation.