Maaco Collision Repair & Auto Painting

Address:	47 River St, Dedham, MA 02026, USA
Phone:	+1 339-204-4229
Site:	maaco.com
Rating:	4.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 23

Reviews 6

Let me start by saying this is the first review I have ever written about any business or establishment. But after having three separate incidents that were so painlessly taken care of by Krissy at MAACO, the least I could do help spread the word and help out any customer that needs a service: this is your place! 1st incident: Moving out from my apartment in Brighton, walk outside to find my car pretty smashed up all along the drivers side, from front to back. Hit and run. The first time I have ever been in an accident and had to deal with police, insurance, car rental & repair shop. I looked up repair shops near my new apartment, lucky for me I ended up with Krissy at MAACO. She took care of everything! From ordering parts, repairs, dealing with appraisers & my insurance company, setting up my rental, the whole 9. All I had to do was pick up my car at the end of it. She kept me in the loop the whole time and provided outstanding and prompt service. She proved to be kind, caring, and readily available, from answering emails on the spot or always being available for a phone call. If she says shell call you back in 5, you can rely on it like a timer. 2nd incident: Again, hit and run in Brighton (3 months after the first one) this time it was a collision from the back (on the drivers side) that sheered through my car, right up to the gas tank. It wasnt a pretty sight. Much like my first experience with Krissy, just dropped the car off and had everything taken care of. Im pretty sure I never heard from my insurance company other than the initial phone call to let them know what happened, Krissy took care of the rest and had my car back in no time. 3rd incident: This one was absolutely my fault and Im embarrassed to admit what happened, but here goes: I managed to clip and break my passengers side view mirror backing out of my parking spot in a snow storm. A stupid yet costly mistake had I gone with the crooks at Prime Toyota in Dedham who assured me they had the parts in store and would happily change it out. I decided to shoot Krissy an email and she immediately ordered the part and replaced it for less than 1/3 the cost!! The bottom line is: if you love hemorrhaging money and dealing with repeated headaches, go somewhere else. But if you want to be treated like a decent human being, have minimal involvement with the otherwise painstaking process of repairing your car along with speedy, reliable and top quality service, this is your place!

Paul License

To start things off i never and i mean NEVER! Do feedback of work i have done by anyone but i have to tell you all about this because it honestly is the best place to go too. I live in Bridgewater Massachusetts and all the reviews for every other maaco were very bad and i dont want to pay for unprofessional and sloppy work. So i drove to the Dedham Macco and i just have to say krissy the manager of this maaco is the most professional and upfront person youll do business with. I wanted to paint my whole car and she quoted it out and instead of chargeing me an insane amount because the hood of my car was chipping she told me to go to a salvage yard and not only told me but found the part for me and told me where to go to get it. Just that alone saved me about $500 dollars just by changeing my hoood of my car! So to wrap things up sense money is tight with me at the moment i just wanted my blue grill on my black car to be black the total price of my quote came to little over $800 for my whole car to be painted witch is a very good price! But the grill to be painted cost $70 and it came out amazing. My car finally doesnt look like a clown car and once i have the money to paint my car fully i will be comeing back to this maaco for sure. So if you want a professional manager that does amazing work and is also very experienced and looks out for your wallet this is the place to go ! Thank you so much Krissy !

Barry Horwitz

We brought our daughters Honda Civic here for a repainting (it had the classic Honda clear-coat failure that was stripping the paint off the roof and other areas). Ralph did a thorough review of the car, pointed out a number of things we hadnt seen, and gave us his recommendation, being quite clear to set our expectations on what would and would not be done for his quote. Based on reviews we had read about this particular Maaco shop, we decided to go with them. We picked it up today - it was ready when promised - and we were extremely pleased. It looks great - better than our expectations. In addition, they "cleared" the headlights for us - which had become yellowed and cloudy (because, as Krissy told us when we picked it up, she thought the car looked bad with the new paint and bad headlights...) A nice, but also very important touch. Makes the car look new. Im compelled to write this review because it was positive reviews that got me to this shop. Maaco shops in general were receiving mixed reviews, but this particular one in Dedham had much better reviews ... and they were right.

Dan F

They painted my Olds Cutlass several years ago. Before these type of reviews were popular I suppose. But, the paint was water thin and my interior was dusty from sanding. What I remember the most was this.......I had a little toy hand in the car that I received as a joke/gift. The fingers were flexible. As I was driving home I opened the center console to see that I received the "middle finger" for being a customer. Thanks!! Got a real job after, then found a real body shop. I think the funniest part of Maaco is the additional cost of "sun protection" on their list. Guess what Folks, it DOES NOT EXIST!!! There is (NO Such Thing) in the auto body, mechanical, factory, or ANY paint manufacturer that could be added as "Sun Protection" which claims to prevent or slow fading. Why that sale has never been Maacos largest class action lawsuit is beyond me.

Rick Leon

I have an originally owned 13 year old Mercury Grand Marquis that runs like new but was a little banged up, scarred and scratched. First meeting for an estimate went remarkably well and thoroughly covered. Without asking I was given a significant Maaco national discount that wouldnt have mattered because the pre-discount estimate was easy to accept. Maaco-Dedham was the third company I had give me an estimate which came out nearly 40% below one major shop and one Lincoln-Mercury dealer. When I picked up the car I couldnt believe how great the workmanship and finish was including new front and rear bumpers. When I get the new custom wheels on it Ill never want to sell it. One of the family grand-kids will love this renewed car.......Thanks Maaco-Dedham for a job well done at a great price. Rick Leon

Andrei Zh

It is crazy how all big names body shops intended to trick me by offering a high cost of repairing services and the worst solution for my car. I have a brand new Hyundai Elantra and after hit-and-run accident I got a damaged bamper with a right fender. Only Krissy - the only one person after my long search have told me that those parts need to be replaced. Because if I would go with the repair, my brand new car would cost less. And for my surprise the replacement was even less expensive than a repair! OMG, she helped me a lot! The work was done and my car looks great. I am so happy that I found her among others!