Firestone Complete Auto Care

10225 Pelham Rd, Allen Park, MI 48101, USA

Address:	10225 Pelham Rd, Allen Park, MI 48101, USA
Phone:	+1 313-769-2020
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 23

Reviews 26

Robert Hinh

I went in for an oil change and tire realignment/general tire service and waited there while my vehicle was being serviced. Everything was fine until about now. I usually pour some more oil after about ~2000 miles after my last oil change and generally I dont need to pour much. However, it seemed that I had to put in about 1.25 extra quarts of motor oil to bring it to the low levels.. So this tells me they mustve been using lower quality motor oil when they serviced my vehicle because I usually dont need to put in this much extra oil just as a fill up... But the straw that broke the camels back was when I realized that my tire pressure was really low (20 PSI when it should be about 35-40 PSI) in multiple tires... Normally, I wouldnt check the actual PSI but I found out by looking at the tires and seeing that it was a little flat... This made me realized that they probably didnt even check my tires even though I asked them to service them... Overall, I personally would never come back here again and would drive the extra 30 min to a different Firestone or just go somewhere else. And my advice if you do get your vehicle serviced here, be sure to double check their work when it is complete.

Brian Church

Incompetent to say the least they treat you like an idiot. Went for simple alignment only to have them tell me that my whole front suspension was shot even though I had just had everything just replaced a week earlier and after their so called inspection when I left after they quoted me 2000$ most in labor I heard a noise made it home looked and come to find out they loosed my new sway bar links one of the parts that were already new and installed correctly will never go back to this place

Tonya Sharkey

Came in for a pre-scheduled oil change. During the visit they came up to me to let me know my front head light was out and asked if I wanted to take care of it during the change. The total would be $66, which I was originally quoted $41 for the oil change. I went ahead and agreed. When it was time to check out they charged me $111 for the oil and light change. Beware of any unscheduled maintenance they want to preform during your visit.

Dan Mcanulty

I went there on a Sunday for an alignment, because Belle Tire wasnt open. The service was good, nice place... I was hearing clicking and popping during the week while making tight turns, starting and stopping although it drove fine. Finally I had it looked at, not thinking it had anything to do with the alignment, turns out the mechanic forgot to tighten a bolt after he aligned it. THERE WAS SOMETHING LOOSE DOWN THERE!

starkfc3s

Called and said they would be able to change a tire on a box truck for me, said they could do it same day. Show up and get told it wouldnt bee done till the next day. Get a call the following day from them and they cant even change the tire. Very unhappy with the customer service from this location.

Deepansh Dalela

Poor experience. Charged me $325 to fix a clicking noise during braking by saying the rotors needed changing, and i could still hear the same noise the EXACT same way as before. Wondering if there was actually anything wrong with the rotors to begin with. Incompetent mechanic. Would not recommend.

Bryce Pegram

They are very professional and courteous. If you call ahead and get an appointment, they are usually pretty quick as well. Even the one time they messed up on my vehicle, they were apologetic, fixed it quickly and comped me.

jacob grzebyk

Lazy workers stand around dont wanna work said 4 hour wait to put my winter wheels and tires on and they all were standing around in the back and the shop had two lifts open I seen the guy looking at me doing nothing

Heather Rossi

This is the only place I will take my vehicle for tires and brakes. Ive been coming here for years and the guys here are great. They are also very good at keeping you informed of your vehicles status.

Omar Al-Amody

Unfortunately, even with no other customers there, they were unwilling to find an option to put a stock ride height car on the alignment racks. I even offered to remove body panels.

Emerson Corder

Every single tech was sitting around doing nothing and yet Im told minimum 2 hrs for an oil change... what place doesnt do instant oil changes these days? Took my business elsewhere.

Mike Odom

Great shop, could have really stuck it to us. But they were honest and let us know about the bulletin and we should take it to the dealership. Thanks guys.

Joe Bireta

Use this place almost exclusively to get our car serviced. Prices seem reasonable and they get work done in projected amount of time.

Ahmed Ahmed

They were to lazy to even look at my car they just said they couldnt do it was a simple job.....please dont go to these idiots

DerpyDerps

Nicest employees stopped to help check my tires..and smiled the whole time..made this old mans day...

J Watts

Fixed my nail very quickly and took care of my valve stem leak.

Jeremy Albano

This is the place to go they get it done get it right.

Deborah Parker

Make an appointment for quicker service