Rose Moving and Storage

41775 Ecorse Rd #190, Belleville, MI 48111, USA

Address:	41775 Ecorse Rd #190, Belleville, MI 48111, USA
Phone:	+1 877-624-0762
Site:	alliedagent.com
Rating:	4.3

Location

Photos 38

Reviews 9

Sean Gibbons

Miserable experience and absolutely poor customer service. Please read this review before selecting Rose Moving and Storage as the company servicing your move. Rose Moving and Storage executed our move on May 31, 2016. The experience started off poorly as soon as the crew arrived at our house. The crew claimed that they did not have all of the items that we selected on their move sheet. They showed displeasure with the fact that we had an elliptical machine and a treadmill that had to be moved from our basement. The truck that they had was not big enough to fit all of our furniture, so the crammed items in the truck which ultimately damaged a bunch of items. The company completely underestimated the time it was going to take to move us from our old house to our new house which was only 6 miles away. Because the underestimated the time they were going to charge us $250 an hour over the allotted time of 6 hours. The crew was about 3 hours over the allotted time and when we complained the company management told us they would unload our furniture on the driveway and leave it for us to move into our house if we didnt pay the difference. We negotiated a $400 upcharge after we contacted a company VP and explained what was going on with the move. On top of the poor customer experience with the move, many items of furniture were damaged in the process. I physically witnessed my desk being dropped on the concrete sidewalk right in front of my house. My wife and I didnt think twice about it because we paid for additional coverage on furniture. That was a mistake. We filed claim with Rose Moving and Storage and they sent out insurance adjustors twice to our house to review the damage. In fact, the second time the adjustors asked us why they were back at our house. According the adjustors, they filed a report that recommended replacement and repairs on almost all the items on our claim. The employees handling our claim were extremely rude to my wife when we conducted follow-up calls on the process. The claims office lost some of our paperwork so we had to resubmit some paperwork. We provided extra pictures of the damage because the employees that we were working with said that her copies were not clear enough to see any damage. As of Friday July 29, 2016 we were emailed a letter denying our claim. The reason was due to the fact that we did not say anything at the time of our move about the damage even though we were told we had up to 90 days to make a claim. We believe the driver gave a completely different account of what happened and obviously the drivers word is more important to the customers. That was our experience, so please think twice about using this company. A move is already stressful enough don’t make it worse by selecting a company that does not care about the customer experience.

Samy Kashlan

My experience was very good from the beginning. When they came to give me an estimate they were honest and explained how one should play it safe with regards to weight estimation. It was sound advice as previous companies quoted me based on weights that were significantly lower then what the actual moving weight was. They kept in close contact multiple times up to moving day. They came as expected in the morning and the moving crew were wonderful. They made sure everything was well wrapped and inventoried. They were able to deliver my furniture three days later on Labor Day weekend which was really nice. All furniture was disassembled and reassembled. There was no damage to any of the furniture. They also arranged for a professional to connect and disconnect my washer and dryer. Everything was taken care of promptly. This move was my second state to state move and I decided to go with a reputable company. When I first moved, I read reviews and received estimates with the end result of my furniture being held hostage and having to pay double the estimate to complete the move. Plus some equipment was damaged. With Rose Moving & Storage, my move was great. Customer service was impeccable, the crew was very professional, and furniture arrived promptly. They also refunded me a few $$ because weight estimates were 200 lbs over. I would definitely consider moving this company again.

Michael Kent

We have nothing negative to say about our experience! The quote experience was positive and was a very accurate quote. The packers were professional and double-checked several times before packing things that looked important. The loaders were very nice and hard workers and the driver knew exactly what he was doing. On the delivery end, we had our belongings in about 36 hours, which I know is not the norm but was so appreciated! The unloaders at our destination were quick, efficient and polite! Overall, we had a great experience and would recommend Rose.

Kelli Hall

Our latest move with Rose Moving and Allied Van Lines went perfectly and we could not have been any happier with the Rose team and services. They exceeded our expectations with every one of our 3 different moves over the past 3 years! Excellent customer service, flexible, accommodating scheduling, and fair prices, warm and friendly personnel, and careful, quality moving made our experience terrific. It has been a pleasure working with Rose and we give them our highest recommendation for a superb moving company.

Kim Oelslager

We needed to get moved quickly and called Rose Moving who was referred to us from our realtor. Not only were they able to move us on such short notice (3 days notice) they did an excellent job. The moving crew was professional and efficient. They worked really hard and did an excellent job moving our belongings with care. I would highly recommend using Rose Moving, definitely worth every penny. If we ever need a moving company again they are the only company I will call.

Barbara Scott

We used Rose Moving for a cross country move from Michigan to the east coast. First they delivered our things four days late because they said they couldnt find a driver. When they finally showed up many of our things were damaged.They broke our big screen TV, deeply scratched our dining table, armoire, and bed, broke china, and more. They must have been very careless to cause so much damage. Weve moved a lot and have never experienced anything like this.

Terry Kudsin

Our experience with Rose Moving was excellent from start to finish. The on site estimate was spot on and was very helpful in getting us prepared for our move. Staff at Rose Moving followed up with us prior, during and after the move. They truly cared that all went exactly as planned and as smoothly as possible. The moving crews were professional, courteous, and great to work with. We highly recommend Rose Moving for your next move!

Emily Scott

GREAT EXPERIENCE - We hired Rose Moving & Storage, an Allied affiliate, for a full service move from Ann Arbor to San Francisco in May of 2014. From beginning to end it was a great experience. This was our 3rd big, cross-state move. We had bad experiences with Mayflower and another small moving company in Texas. Our driver and Beverly from the office were also excellent about following up and making sure our move went smoothly.

Bob Pries

Rose Moving did an outstanding of job understanding my needs and delivered with excellence. Communications were timely and thorough throughout the process. The packers and driver were excellent; they treated my property as if it was their own. I have moved many times over the years and I must say that this move was by far the smoothest I have experienced. Thank you, Rose Moving!