U-Pack

Address:	6250 Inkster Rd, Romulus, MI 48174, USA
Phone:	+1 844-611-4582
Site:	upack.com
Rating:	4.8

Location

Photos 9

Reviews 8

Kaylee Yaeger

If you want competent movers that wont add stress to your life, DONT use upack. Our pod was dropped off on Monday. My boyfriend got home from work on Wed and our pod was missing. He called and found out that they had accidentally picked ours up instead of our neighbors. They have literally no verification process to ensure that the correct pod is picked up/dropped off. On Friday, THE WEEKEND OF OUR MOVE, my boyfriend got home and discovered that AGAIN our pod was missing. He called and instead of bringing it back, they said we would have to wait until Monday & that there was nothing they could do about that. WE WERE MOVING THAT WEEKEND AND THEY DIDNT CARE AT ALL THAT THEY WERE LEAVING US WITH NO MOVERS. The customer service rep that I spoke to was incredibly rude and unprofessional. She kept talking over me and accusing me of just trying to cause issues. But why would I be calling about my pod, if they hadnt messed it up? I needed to speak to the head of the entire branch to work out the situation. He ended up being very helpful, but the whole process was completely unacceptable. I was worried the whole move that our stuff would end up missing because of their incompetence. I never had these issues at the Syracuse or Seattle locations. Other Upacks are probably fine - but be careful with this one.

dwayne mcmurrian

First I just want to say overall I did like u pack, their trailer options were way better than pods(a lot more space) I like that when I used less than the entire 26 feet I had a bulkhead to put in front of my stuff. I woke use them again. My only complaints were the trailer drop off didnt go so smooth. They have me a three hour window for drop off. I called them 40 minutes after that window and stood they were running behind. I was told that the driver d picking up the trailer and would call me when he was closer. 20 mins later I get a call from my storage unit place saying that a trailer was there so I had to hurry up and pack u up all of my belongings and rush over there. Luckily I was working at a library around the corner or he would have been waiting a while for me to get there. I get there he said I call the number and it said invalid number... So you couldnt try a second time to see if you had entered an incorrect number? Nope. Then as we were doing a walk around there was a giant hole through the entire trailer wall. I was instructed to just throw some duct tape on it and he would note it down. I found it out from my drop off driver that the drop of driver should have caught that before the trailer was ever delivered.

Kevin M

Honestly, this was a perfect process from start to finish. I moved from Detroit to San Francisco. There was clear communication and responsiveness if I needed it. The cube showed up on time, I filled it up, and it looked exactly the same when it arrived. My personal lock was never touched. Delivery was the same level of service, and everyone in the company was quite friendly. I would absolutely recommend ABF to anyone moving long-distance, it definitely beats driving!

Mary Proctor

We moved our daughters belongings from Ann Arbor, MI to Eugene, OR. Everything went very smoothly. The website is very easy to use, the phone staff were very courteous and helpful, and the pods were delivered and picked up as requested/scheduled. I especially liked the tracking feature as I could watch as the pod moved across the country. I would definitely use and recommend this business again.

Alan Brown

Our move from MI to AZ using U-Pack was very successful. The truck arrived and was picked up as promised on time. All the drivers were very friendly and helpful. Customer support was outstanding and their web site easy to navigate. If you are looking to save some money and dont mind packing and unpacking your own truck, U-Pack is the way to go.

Dave Disbrow

Have used U-Pack twice for moving, once from South Carolina to Michigan and once from Michigan to California. Both times I encountered courteous and professional people picking up and dropping off my containers. Simple, easy, and affordable overall.

J L

my fifth time using these guys. every single time, consistent friendly service. HOWEVER this most recent experience was the best on both pickup and delivery.

Shihan He

Very pleasant experience with U-Pack: safe and convenient, highly recommend!