Address: | 3611 Twelve Mile Rd, Berkley, MI 48072, USA |
Phone: | +1 248-548-3300 |
Site: | berkleycollision.com |
Rating: | 4.6 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–12PM Closed |
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WL Bush
It’s great to be at a place where the proprietor himself drives a ten-year-old car “I have to," says Dave; “It’s the only way I can park in the front. Otherwise, people keep hitting it. And it’s always the newer more expensive cars!” Because Dave understands what it’s really like to drive a car on the crowded roads of Southwest Michigan – an area with NO viable public transportation – I felt a lot better about leaving my car (an eight-year-old) in the care of his establishment. In the beginning: someone hit-and-ran my parked car in the Wayne State University area of Detroit two years ago (bumper, rear quarter panel). A watching neighbor left their information on my car. I pursued the claim against the driver and had my car repaired at a place at the corner of Inkster and Michigan and for the next two years I had no idea it was “an inferior repair” – as the Berkley Collision called it – until someone else hit in my car in the same spot on the same block, two year later! This is all probably due to the angle parking on the street. Neighbors took pictures of the damage and described the car to me but the silver lining was that the young driver that hit me had the integrity to leave her name and number. Her mother, who works in some capacity for the Berkley police department and whose husband is a police officer there, persuaded me to have it repaired at a reliable place that the BPD “does a lot of business with,” she said. So that’s how I found myself at Berkley Collision, and boy did they make me happy! Why? Because even though they could never promise anything – “I can’t promise” is Dave’s mantra – my car was still ready two days earlier than they said they would be, and it matched the older paint perfectly, and they were able to close the gap separating the quarter panel from the bumper (the earlier repair was re-opened during the second accident) significantly. Still taking it in the end… I was hit again! On the same street in THE SAME SPOT; it must have been on the day I was moving out of the WSU area (thank God)! But this one was such a light bump that only Dave’s hand across the bumper could detect that it was hit. I thought the repair they had done to the quarter panel had come lose and didn’t know it had been caused by a THIRD bumper hit until Dave told me. This time (for the first time ever at any collision shop) they took me inside the sacred chamber and showed me my car disassembled. The first repair place had bonded the plastic bumper to the metal quarter-panel clip, in what the repair technician at Berkley Collision termed an “inferior repair.” Dave informed me that I had no legal recourse to the first shop because the car had been hit twice since it had been first repaired so the techs asked me for some direction in what I wanted done. I said I just wanted the gap in the quarter panel closed. “I just want this side to look like the other side. Use a screw if you have to; just try to find a flush one and make paint it to match the quarter panel. And on their busiest day of the week, while adjusters and paying customers were coming in and out, they did just that. And it looked great! Again! Bottom line… They made me feel like I was driving a special order Ferrari….and that what I wanted. That’s what everyone wants, right? And how much did it cost me? Not a dime. How much was it worth to me? Priceless. They have my business for life. Their speed, accuracy and professionalism have earned my business for life. –WL Bush
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kelsey kits
Have taken 2 Infiniti cars here at different times and both times not only was the service fast and friendly but on both occasions , my car ended up needing less work then they had originally quoted me and instead of doing the work anyways to get more money, they were honest and saved me money. As a female, it can be nerve-wracking to deal with mechanical issues but Dave and the whole staff never once made me feel like I was in anything less then great hands. Thanks guys!
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Analicia Honkanen
Yes! Great service! They really care about the people that come in their shop AND their cars...I almost gave 4 stars because the rear parking sensor on my car wasnt fixed when I initially got the car back, but I took it back the next day and they finished it that day...AND they detailed my car! Woah!
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Megan Piwowar
Ive been to this shop twice. Dave and Jose are amazing! Professional, approachable individuals that offer superb customer service and best prices around. Go see them for a free estimate and you wont need to look any more. They are the best (and probably the fastest) shop around!
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Krista Rubel
Dave & friends took awesome care of me and my car. They are honest and prices are fair. Great communication & quick service. I highly recommend and will be a repeat customer!
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Mike Smolyansky
Dave thank you for fixing my work van in 1 day. I really appropriated. Its hard to install cameras without the work van. I am glad i found you guys. HAPPY CUSTOMER
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Speedy Turtle
quick & quality service. took care of my car faster than I expected, and communicated throughout the process. was very happy to work with them.
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Tanya Dejkunchorn
Gary, Michele and Dave went above and beyond the call of duty. If your looking for honesty and quality work, dont look anywhere else.
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Anonymous User
Simple repair took well over a week. Had to re-order parts 2 times. Very Unhappy!
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David Petro
Very nice people and outstanding professional hands on work.(HIGHLY RECOMMEND)