NAPA Complete Car Care Center

28799 Orchard Lake Rd, Farmington Hills, MI 48334, USA

Address:	28799 Orchard Lake Rd, Farmington Hills, MI 48334, USA
Phone:	+1 248-987-5393
Site:	autorepair-farmingtonhillsmi.com
Rating:	4.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 11

Reviews 11

Rahul Shah

This is the worst auto repair shop I have been too. The owner is rude and dishonest. I was there for an oil change that was suppose to be $23.00 out the door. But, I ended up paying $82.00. After I dropped my car for oil change I got a call from the owner that they snapped the drain plug bolt head and this is a big issue. He said this is the first time in my life I have seen something like this and the last shop(dealership) that did my oil change over tighten the bolt. He said we will try to get the bolt out else you will have to change the oil pan. After 1 1/2 hours he called me back and said we were able to fix it and that he charged $55 for labor & $8 for the bolt. It was them who broke the bolt and they charged me for fixing it. When I told him they shouldnt be charging me for it, he started getting angry and told me we can remove the new drain plug bolt out and you should tow your car from here and dont come back again. Then he tells me that the bolt might be old and it broke off. Look at the pictures below, the bolt does not seem to be old or rusted. I had several oil changes done on my car and never had any problems. He started blaming the dealership first and then said the bolt might be old. I told him, why should I pay for your mistake and he said we are doing you a favor by fixing your car. I will never ever go to this shop again and I would not recommend this auto repair shop to anyone.

Anonymous User

A couple of months ago I didnt have any heat in my car and really didnt know what to do it was still so cold. I stopped in to see when you could take a look at it and let me know what was wrong. I am a female so of course I worry about being taken advantage of in this situation; but I felt very comfortable from the time I was greeted by Lou as I walked in your front door. I ended up leaving my car for you to repair. Much to my surprise it was fixed before I even got out of work (total convenience). I expected to pay an excessive amount of money and would have had to if I would have gone to the dealer to have the same repairs. I want all of you to know how much I appreciate the service I was provided. I will tell all of my family & friends about the professionalism and the respect I was given. You have most definitely gained a loyal customer, thank you again for keeping me warm ~ Renee

Zach Hortin

This is the most dishonest car repair shop I have ever been to. Lou the owner lied to my face twice. I got an oil change here and got home and it was leaking horribly from the filter. I went under the car and saw it was leaking because Napa Auto did not screw in the filter correctly. My mom and grandpa took it to the shop the next day and Lou told them that he told me there was a bad leak of oil in my car when I first went in. HE NEVER TOLD ME THIS! I never had that bad of a leak before. I called him right after and he said he never told my mom he said that to me. HE LIED AGAIN TO ME! The most upsetting thing was they would not admit that they did it wrong. This place is dishonest and disrespectful. DO NOT GO HERE. THEY DO NOT CARE ABOUT YOU AND JUST WANT TO MAKE MONEY.

Anonymous User

These guys are really good at what they do. Usually, I can diagnose and fix most common problems on cars. But when I have a tough one, I go to the experts. The drivers side power door lock stopped working on one of our cars. Since it was just the driver door and none of the others, I assumed that it must be the actuator. Not wanting to take the door apart, I brought it to Napa. They got a new door actuator assembly and found that the one I had was fine. They traced the problem to a broken wire under the dashboard. They replaced that wire and resolved the problem. They did not install the expensive actuator. So I only got charged for the labor. It is great dealing with professionals.

Anonymous User

First went to Napa for a problem my dealer was charging an outrageous amount for -- not only did they solve the problem at a much more reasonable cost; they were also able to fix an engine problem that I had for years but did not get repaired because of the $$$ the dealer said it would cost -- Napa saved me hundreds of dollars and my car runs fantastic!!! They never try to sell me a repair or maintenance that I dont need; totally trust them with my car!

Samantha Hicks

I have been coming to Napa auto care for a few months now and they do the best job. I have had random issues with my car and they always get it done in the same day. Rich always makes sure that my car is perfect no matter what is getting done with my car he makes sure nothing else is wrong. Great customer service and prices. I would recomend going to Napa to get anything fix on your car or even if your looking to buy a car they can help.

Anonymous User

Every time I come here they always give me the straight facts. They are always making sure your car is safe and drivable! I have never been dissatisfied with their services and will come here for life! Have brought my friends and family here and they are very appreciative! There pricing is always great. Ive been to other places and they can not compete with napa. Thanks for the great service

Anonymous User

I brought in my mazda van in for service and i must say they treated me better then any dealership out there. to my suprise they were hundreds less then the dealers. Lou was the best he explained evertthing so i could understand even the tech thay was working on the van came out and talked with me. To every one reading this go to napa there awsome. thank you napa

Bonnie Kieda

This is the place I always use. They are aways very accommodating, EXTREMELY HONEST & always do a great job on whatever problem you have. They take care of everything from oil changes, batteries, & problems that you dont understand. . They will look at the problem & ALWAYS give you an honest answer & never do something unneeded. Excellent 5 star rating!

Nathan Sarlow

The staff are very friendly & take the time to not only explain what caused a problem, but how to prevent it from happening again. Prices are quite reasonable and you can often find coupons to get a few extra bucks off your maintenance. The first in - first served system means you dont need to book in, but expect to leave your vehicle in overnight.

Anand Chaudhari

I had to change my review after last 2 visits with my friend. Its a hit and miss experience. They had really good customer service before but lately its a rip off. Not so affordable prices. They know what their job is but even if youre someone who is not into cars please pay attention to every details after the job is done.