Service King Collision Repair of Ferndale

23222 Woodward Ave, Ferndale, MI 48220, USA

Address:	23222 Woodward Ave, Ferndale, MI 48220, USA
Phone:	+1 248-542-8400
Site:	serviceking.com
Rating:	3.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 6

Reviews 10

Arun Prasad

It was an average day in the winter, clear skies, no snow, average temperature. I was sitting in my living room and then I hear a loud boom outside. I thought to myself, someone just hit my car! I peered out the window and I didnt see my car hit... rather I didnt even see my car in general. I go outside and find that my neighbor hit my car full speed from the back and my car flew 30 feet! I was in disbelief and shock as I saw my Prius resemble an accordion. Everyone was physically not hurt and thats the most important. So now, his insurance company, AAA told me to find a collision shop in the area that I need. I searched online and found this company, Auto Metric Collision in Ferndale. The one in Royal Oak had some great reviews so I hope this establishment was the same. I decided to give them a shot and I had the car towed to the facility. I arrived at the facility and they assessed the damage with me. When I arrived, the first thing I noticed was how incredibly clean and professional the shop looked. Right away I was greeted by the store manager, Don, a well mannered and professionally dressed person. He was extremely thorough in telling me what the process was and I had an extremely clear understanding from then on. Needless to say, my Prius was in HORRIBLE SHAPE and I was surprised it wasnt totaled. The manager even fixed my audio system in the car, something they totally didnt have to do. Although it took a while (28 days) I got a phonecall from the manager telling me the car was fixed. I came into the facility and the car that I got from them was even better than its original detail! I was in awe about how great the car looked. The tires were shined, the car was so clean I could eat dinner off the hood, and the interior was vacuumed and wiped down to perfection. All in all, I am delighted with the customer service and the final result. I couldnt be happier with the professionalism exuded by Autometric Collision and Don the manager. I strongly recommend them for any type of body work for your vehicle.

Laura McCann

This is NOT Autometric anymore! I took my car to Autometric before it was bought out and had a fantastic experience. I even referred multiple friends and family there. So I immediately wanted to take my car back when I was hit. BIG MISTAKE. They told me they would REPLACE the bumper and blend the paint over the hood and the driver side door...even fix a door ding that was already there prior to the accident. They also said they would be communicating with me on a daily basis about the progress. Over 2 days went by with no word, so I called them. They told me they "didnt have to do any of the extra work" and just pulled the dent and painted half of the fender that they had said they would replace. And when I was angry, they accused me of just "misunderstanding" what they had said. Oh, and when I inspected the paint job, there was a huge run in the paint that had to be redone. The repair took over 2 weeks. They were disrespectful, arrogant and patronizing. I fully believe that they took advantage of me because I am a woman. I have never had such a bad customer service experience. I alerted Allstate to the issue and hope that there will be repercussions. They have DEFINITELY lost me as a customer. Oh, and Service Kings headquarters would do NOTHING about the issue. They wouldnt even call me back! GO ELSEWHERE.

Natalie Lares

I found a new dent on my car after Service King/Autometic finally completed the work I initially brought the car in for. When I questioned it, the company’s response was to show me pictures that they had allegedly taken when I brought the car in. My bad for not having a set of pictures of my own – lesson learned. Their work was not timely, and the individual dealing with my account was patronizing. I have reported this to my insurance company and will spread word to friends in Detroit’s auto industry. Even if they offer to make the repair at no charge, I would not like to go back there. My trust was lost when I received poor advice about the time frame my car would be in repair; when I was told I would be receiving phone call updates later that day that I would never receive (similarly, they have not reached out to "better address" my "concerns" on this Google review); in addition I had to decipher the cryptic details regarding my cars repair process so that I could call my insurance company on my own to figure out my car rental situation.

Chase Morgan

By far the worst service I ever had and they strive on over charging your insurance. Let them work on my 2006 impala ss which was in a accident on the passenger side doors. When I came to pick the vehicle up it had rust on the hood (which wasnt there before) and began to tell me it was like that when I brought it then began to say they took pics before and after which I wanted to see and there it stood nothing was on the hood when I brought it in, point of the story is they are horrible voice recordings to prove it

Tisha Johnson

I walked into this place by mistake today. I was looking for another collision shop. The lady at the front desk went ABOVE and beyond to help me out. She searched in her computer for the vehicle, we figured out that I was in the wrong place.. She even came out in the rain to show me the correct direction to go in.. Im soo greatful and think that she should be recognized for her outstanding customer service. Im sorry that I didnt get her name. But thank you soo much!

Miranda Cohoon

Do not, DO NOT take your car here. Do not let your insurance company take your car here. They have had our car for almost a month and havent even started. But even worse, we were getting text messages that it was ready to be picked up. We planned and scheduled a vacation with our children, and now we cant take them. THEY HAVENT EVEN STARTED and have had the parts for 11 days. Whatever you do, avoid taking your car here.

Jordan Deranzo

Had an overall GREAT experience. Their team was excellent, from start to finish. Did great and fast work on my vehicle. They even touched up my dings and scratches at no extra charge. Along with a full interior and exterior wash/detail. I hope to never be in another "Collision Shop" again but if I do, Autometric Collision will be my one and only choice!

Rudolf Ozolins

Autometric in Ferndale did a great job repairing my 2011 corolla. They were able to take my car the same day I called. It was a large repair , around $5,000. They completed the work in 3 weeks. The car was detailed and looked like new. I would definitely recommend this bodyshop for other people.

Zuwarah Jahi

Fantastic service!!! They flawlessly repaired the bumper on my 2013 Chevy Cruze. Great staff & very friendly. Id use them again.

Vaughn Gill

Very friendly, helpful, & affordable!