The Collision Repair Shop

836 E 9 Mile Rd, Ferndale, MI 48220, USA

Address:	836 E 9 Mile Rd, Ferndale, MI 48220, USA
Phone:	+1 248-545-4600
Site:	thecollisionrepairshop.com
Rating:	4.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 100

Reviews 5

Jessica Vera

I came to The Collision Repair Shop last month because I needed body work done on my rear bumper. I went to 4 different collision shops including the Suburban Collision of Troy, and the franchise The Collision Shop, and this was by far the most reasonable/fair priced shop. I was apprehensive about where to go for the repairs because I am a female and most car repair shops try to take advantage of females. This place unlike the other shops (especially Suburban Collision of Troy which tried to charge ~$700+ for the same job that The Collision Repair Shop did for ~$300) did not take advantage of me. They explained to me what needed to be done and how they were going to do it. When I asked why the other shops overcharged me by SO much, they were honest with me, told me that they were trying to make money off of me and then went ahead and showed me exactly how they calculated their costs, to reassure me that they would not try to scam me. They sell the parts market price and dont increase the costs for their own economic game. The staff here is very friendly! Lance and Lorenzo were extremely professional and reassured me that they would get the job done right and within an efficient/timely manner. When I arrived to the shop, Lance got on the ground to take a look at my bumper and tried to see if he could physically push back the indentation. All the other people from the other shops just looked at the indentation; he was the only one to physically get on the ground to really inspect the damages! Would definitely recommend and come here again if ever need be. Not only did they do a phenomenal job, but they waxed and detailed the exterior and interior of my car. Showed me the work before it was completely done to reassure me that the paint matched. The job came out great!!! Looked brand new. The second time I went (end of August) I had messed up my front bumper. Lance once again, got on the ground to look at the damage. He said he would try wiping off the scratches for free with compound and if I wasnt satisfied with that, then they could paint the bumper, no problem. Lance took the time to make sure he did the job right and he really did an awesome job rubbing off the scratches with compound. He even cleaned my car, all without charging me. It didnt even look like I had hit something. I would HIGHLY recommend this collision repair shop to friends and family. Im definitely going to come back for regular maintenance on my car and tinting for my windows. These guys know what they are doing and are FEMALE FRIENDLY!!!

paul spring

So a few weeks ago we got into an accident and messed up our car to the point that it wouldnt start. We live at 15 & Gratiot so considered a couple places nearby but after going to google, we decided on this place. I realize how hard it is for a business to maintain a high rating, and especially with over 60 reviews, so the fact that they took the time to take care of their customers and even went so far as to post before and after pictures, that really sealed the deal for us. The guys we talked to were all professional and friendly. Unfortunately, the day we dropped off our Vue, the power was out on the corner, so we had to wait till the next day for an estimate. Originally the quote, when we got the call the next day, was $3500. We had to take a breath because that was a good chunk of change. Its safe to say that we only had plpd and the wreck was our fault, so we could either get it repaired or get a new car. After some time looking at our options, we decided on the repair. When we talked to the guys to let them know to go ahead, they were able to take the price down for us, which definitely sweetened our interest. It did wind up taking about a week and a half to get it finished up but when we went to get it today, we found out they also provided a new battery and fixed a problem with an electric window controller that had nothing to do with the wreck. They really went above and beyond for us! The inside was cleaned and washed too. So happy we made the trek!

Jillian Frieder

This is hands down the best body shop in the Metro-Detroit area. I brought my BMW here after it got hit in the airport parking lot. The entire back door of the drivers seat was bashed in and scratched. This was the first time my car ever got damaged, so I was really pissed off and worried it would never look perfect again. I talked to the guys at the Collision Repair Shop and they assured me they would be able to make my car look brand new and I wouldnt be able to notice any difference from before. The guys called up BMW to get the exact paint used on my car. They also charged me half as much as the other repair shops I checked out in the area. I dropped my car off on a Tuesday morning and was surprised to get a call Thursday telling me my car was ready for pickup. I knew it would look good, but I definitely thought I would be able to notice where the new paint was applied. As soon as I saw my car I was shocked. It was absolutely perfect! The new paint matched up perfectly with the old and it was impossible to tell it was repainted. Also, the dents were completely gone and the door was smoothed out back to its original form. I was so happy that my car looked practically brand new. Not to mention it was perfectly cleaned inside and out. I couldnt be happier with the work and would absolutely recommend this place to anyone. You will get the best pricing and the best service!

Samantha Safaya

I was really given the best experience at this repair shop. For starters, the owner really spent his time with me to help me understand what will be done for my car, and gave me this best estimates. He made sure all the parts I received that were affected were given to me in the best price available, and compared my options. I really couldnt have had a better deal. He stuck by his words and told me the complete price, told me everything in detail that will be done, and completed everything on the very same day!! I was so impressed. Its really hard to find someone that will stick by their word, and they did just that. The car looks great, and so clean, really so happy with my car. He really made sure I was happy with the result. The employees were super nice and welcoming too, made me feel really comfortable. I will definitely come here again, and have so many people to refer!..thank you guys:)

Maya Mitchell

I had the worst customer service Ive ever had in my life. Starting from Lance, he is an idiot! He talks to you as if he knows what hes talking about but then when you to to Lorenzo or mechanic whose actually working on your car the information he gave you is incorrect. Lance and Lorenzo got frustrated with my insurance company and totally took it out on me. They yelled at me from the top of their lungs and totally humiliated me! After I got my car back I then find out that they put an after market part on my vehicle which it had to go back in the shop to correct their mistakes and the other shop noticed I had pieces missing from my car that wasnt replaced and Lorenzo blamed it on the insurance company. I would never recommend a person especially a woman to get their car fixed at this place. Only good thing I could say is Lorenzo authorized to pay 3 weeks of my rental fees.