Service King Collision Repair of Southwest Columbus

4000 Sullivant Ave, Columbus, OH 43228, USA

Address:	4000 Sullivant Ave, Columbus, OH 43228, USA
Phone:	+1 614-274-5555
Site:	serviceking.com
Rating:	2.9
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 15

Reviews 7

David Palmer

Poor very poor service after being told my car should be fixed in a timetable of 2 weeks tops they yet again muck up going into a month now. Ive worked in the auto repair and mfg. Areas all my adult life. If I made one let alone allow my vendors to send me the wrong part after not even having a rental agent there at a time that wad set up almost a week in advance not only does that take hours but then oh we got the part in they say a week ago today oh its the wrong part. Any half decent business with any honor system wouldve made sure that after the first mistake no more would be made and if they were that it doesnt take a week to find out because yet another person doesnt check the part in correctly if at all when it came so the issue wouldve never gotten to the customer one week and a day later then they use vendors that are shady as well and cant get their mess up fixed by overnighting the part. If Id made every made that many mistakes let alone one after the first Id either be written up or retained two mistakes more definitely out of a job! Done getting bsd by this company now my insurance adjuster is set loose. This company gets a one because it wont let you do zero or negative stars. Id recommend to everyone I meet to stay away from this company period. Theyre the cheapest because theyre the worst.if theyre unable to get the job done by Thursday they lose the contract as theyve already broken their agreement three times now and Im not paying for their failures as a business. I wouldnt even recommend them to my worst enemy. This review refers directly to the W. Broad location in Darby/Columbus Ohio. That lost

hello sweetie

I was referred here by my insurance company as a preferred shop for a car accident I had. Not only did my car have to be brought back repeatedly for issues NOT fixed from my accident but every time I did bring it back, they found a new issue each time. Finally after months of this I got fed up and did not bring my car back in even with still having issues and after the last time of bringing my car in I never got any paperwork stating what they did to my car and what parts they "replaced" which I have been told they are REQUIRED to give you. They also continued to give my car back to me with hearing these noises that are abnormal without giving me any explanation of what it could be or was. I took my car to get tires replaced and there is still 3 parts that need replaced still from my accident that was never replaced, plus my alignment was not done properly either. The tire place said my alignment was very very off and that where ever i told my car to put ZIP TIES under my car to hold things in place. WHO DOES THAT? I will be having to pay out of pocket to get these 3 items on my car fixed which will not be cheap either. Im very disappointment and will be contacting my insurance company about the situation and show them my paperwork I got with my tires about parts still needing to be replaced on the side of my accident.

Kay Snodgrass

Started out honest by telling me the people who use to own them half a** their jobs to save money.... ended badly. They fixed my car originally when it was hit about 4 yrs ago. Here I am having them fix issues from their repairs from 4 yrs ago. Via progressives lifetime guarantee (who also is horrible and just wants to save money) they are fixing broken clips horrible paint job bent frame that they did not originally fix etc. Ive sent it back this time 5xs because their work is still as bad as it was 5 yrs ago. Waves and bubbles in the paint, bumper skin not straight (which had to be sent to Dave gill to get right because the frame was bent thank God for Dave gill) missing clips and clamps on bumper skin and interior of the trunk. All and all they should have totaled the car originally but choose to half was it to save money. Its been 5 weeks and I still dont have my car back. The repairs should not have taken more than a week 2 weeks max. Do not take your vehicle here and do not let a. Insurance company send your vehicle here if you want you vehicle to keep its value or not fall apart a year after their body repairs.

devildog2049

Its took them almost 3 weeks to fix my car. That, I had a little front end damage. But when they finally called me to pick it up. The body panels was not lined up at all. And I showed the guy. That one of the panels was easily pushed in. He told me thats how the factory made it. So I went on to the other side that they did not touch and showed him that the panel was rocksolid. So then when I was about to walk away. I noticed they cut a hole out of the wheel liner to get to the fog light. So I told them they have to fix it. They said fine to bring the car back a week later. Which this time my wife brought the car back. And the short little bald guy comes out with a huge attitude, And said sarcastically. YOU want to take any pictures of it! I would not recommend them to anyone and I have filed a report with my insurance company, for shotty workmanship

Alex Ayala

I walked in for an estimate and was told if I didnt have a claim number from my insurance the estimate will cost $25. Reluctantly I gave them the number and waited half an hour for for Somone to look at the car. I was the only customer there. After the car was looked at I was told that they normally order refurbish parts and that if the parts come damage second step is ordering after market parts and if that dont work they order OEM parts. All that with no price difference. I was there a total of one hour. I decided to get another estimate at the dealer. The estimate was a few hundred dollars less. The dealer only uses OEM parts and the best part was from the time I walked in until I walked out 15 minutes.

Anonymous User

Took my car to First Impressions on the recommendation of a friend who had just had their car repaired there - Chris & his staff were totally professional. Took great care of my car, kept me informed on status (including a brief delay when my replacement rim didnt come in as expected), and when I took the car back in because it still had a slight shimmy at highway speeds, took the car right in on a Saturday morning, tweaked the wheel balance and had me back on the road in under an hour.

Robert Arctor

My car insurance selected this shop for a fender bender. Needed the hood bumped out, the headlight and bumper replaced. They didnt paint the parking sensor in the bumper and it has a huge white spot where it should be painted. They also did not align the headlights, so one headlight looks up and the other looks down. That is the most annoying thing. My parking sensors also went out weeks later, but I cant say that its related.