Heidebreicht Chevrolet

64200 Van Dyke, Washington, MI 48095, USA

Address:	64200 Van Dyke, Washington, MI 48095, USA
Phone:	+1 586-372-6569
Site:	heidebreicht.com
Rating:	4.5
Working:	9AM–8PM 9AM–6:30PM 9AM–6:30PM 9AM–8PM 9AM–6PM 9AM–3PM Closed

Location

Photos 100

Reviews 5

Michelle Odoerfer

Here’s what you won’t get at Heidebreicht Chevrolet: 1. Overbearing sales people 2. Uncomfortable price negotiations 3. Sketchy vechiles Heres what you can expect: 1. Quality customer service and vehicles 2. Friendly and helpful professionals 3. A company that strives for excellence Heidebreicht Chevrolet was absolutely fantastic! After communicating with Angela for several months, I decided to come in and have my car appraised...reluctantly so after multiple bad dealership experiences. They were very fair and generous with the appraisal and I felt no pressure to purchase a vehicle after the appraisal was done. I was left to freely roam the car lot at my leisure and just look without any pressure. All of the used cars had prices and full vehicle specification sheets; this was really helpful as I could check out the cars in my price range without having to continually ask a salesperson or have any fear they would pressure me to purchase something. After test driving a few vehicles, I settled on a Jeep Liberty Limited. Even though, it wasn’t a Chevy, I was treated with such care and kindness. There wasn’t any price haggling or awkward tension between us - Eric, John, and Angela worked really hard for me to get the Jeep that I LOVED into my price range. When it was time to pick up my Jeep, which was detailed and spotless, I went on a tour with Eric and he introduced me to some very important people, like the GM, Jill. Everyone was genuinely friendly and willing to help in every way and I loved seeing the facilities in case my new car needed some extra TLC. It was such a pleasantly unexpected experience at Heidebreicht Chevrolet – this dealership really cares about their customers, seriously, check them out and you wont want to purchase a car anywhere else!

Michael Matalavy

I took my Saturn Sky in for service and was quite disappointed. I spoke with Joey from the beginning and found him to be very professional, courteous and timely in his responses. The reason for only giving 1 star and definitely not recommending them for service is for two simple reasons: 1) The biggest portion of my bill was the parts and labor I paid for a new brake caliper that was broken while attempting to replace the flexible brake line. Through no fault of my own and most definitely poor workmanship, I had to pay almost six hundred dollars to replace a part that entered the shop in perfect condition. We pay the high prices that dealers command because we trust they are experts at servicing these vehicles. Why did I have to pay for your mistake? 2) Lack of respect. I was going to say cleanliness, but when youre too lazy to clean up after yourself, youre being disrespectful. Its not often I take any of my vehicles to service shops, but the few times that I have, they have all been returned in the same (or most often) cleaner condition than I surrendered them. When I picked up my vehicle it had a small pile of trash in the passenger side foot well: scribbled notes on crumbled pieces of paper, a random wrapper, a banana peel and also thick, greasy fingerprints on the steering wheel controls. The service work that I had done was mostly covered by a third party extended warranty. Because of this, I figured I would spend a little more money and take it to a licensed GM service center and hopefully be treated fairly. Unfortunately, I am extremely disappointed in the work that was done, the way my vehicle was treated, and ultimately the way I was treated.

Anonymous User

Service department is the worst auto experience that I have ever had. Having had GM vehicles for the past 20 years I thought it was great to have one so close to my new house. First trip in for a minor repair that I couldn’t do myself, I called a couple of days ahead of time to make an appointment so I could be in and out in the morning and be able to work the afternoon. I dropped of the vehicle the evening before since they were open late that night and they had no idea I was coming in for service. They didn’t get around to working on my car until after 3:00 the next day, then when I went to pick it up they told me it needed another part replaced but it was too late in the day by the time they got to my car to get the part in so they would need it another day. Can’t go without the car for another day and it was AC related so they said I could just bring it back in the spring to get it fixed. So I call in the following spring and, go what needs to be replaced with the service guy and make an appointment for 7 days later so they can get the part in for replacement. I drop it off in the morning and again they have no idea that I was coming in, big surprise. I go over my story with this service guy and he seems to understand, until he calls me 4 hours later and tells me that that the AC component that I came in to get replaced is indeed the part that needs to be replaced, and they cannot get the part in until tomorrow. Needless to say this was the last time I ever went to this place, and never plan to purchase another GM vehicle.

Don Armstrong

I had no appointment, but pulled in to ask about getting an oil change. I was told it should be less than an hour and it was. I noticed the service consultant checked to be sure all lights were working and measured the tread depth on all four tire. The customer waiting room was clean, comfortably equipped and stocked with cookies and cold drinks provided at no charge to customers. I was there less than 30 min. and during that time an employee came in asked customers if they were comfortable and proceeded to tidy up and straighten out the few magazines that had been moved around etc. When the vehicle was ready the service consultant came to the waiting room to let me know and escorted me to the cashier. Like the service consultant the cashier was very friendly and professional. I told them both it is a pleasure doing business with your dealership. That said, I do not ever plan to purchase another GM car. I worked for GM for over 35 years, purchased over 35 new cars, and was forced to transfer to Delphi just before I retired. When GM and Delphi decided to turn over my pension to PBGC, I lost over 40% of the pension GM had promised me. I will never purchase another GM vehicle unless GM makes my pension whole. I am very sorry GMs error must reduce the business at your wonderful dealership. But, I trust you understand my feelings.

Brent Smith

I was disappointed in the service department and condition of my vehicle when it was returned from the service. I brought my Traverse in for routine preventative maintenance/fluid change and was told the car would be ready in the late afternoon. At 7 pm, after still not receiving a call to let me know the status of my vehicle, I decided to call the dealership. It took me several tries and voicemails to finally get my service advisor Tim Goodwin to call back to tell me my car had just been completed. When we picked the Traverse up it was filthy. I was given a car wash ticket to a place in Romeo because, even though they had the car since 9 am, they didnt find time to wash it. I dont come to Romeo very often so it will go unused. The interior smelled like gas/grease for several days after the service. This is the sort of service I could get at an oil & lube place for half the cost. I was hoping Heidebreicht Chevrolet would become our new Chevy dealer because youre closer to my home, but next time one of my vehicles needs service Ill drive the extra miles to Buff Whelan.