Montell Construction - Roofing, Windows, Siding

401 Hall St SW, Grand Rapids, MI 49503, USA

Address:	401 Hall St SW, Grand Rapids, MI 49503, USA
Phone:	+1 616-805-4966
Site:	montellconstruction.com
Rating:	3.9
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 10AM–2PM Closed

Location

Photos 84

Reviews 4

Siri P

This is probably one of the worst contractors I have ever had the displeasure of dealing with. I contacted this company to build a small deck. When the "sales person" came out he seemed pleasant enough, until he realized that I saw through his pricing scheme. I watched this man calculate the cost of my deck in front of me. When he came up with the final figure he frowned. The final figure was approximately $4000.00. Then, he started erasing numbers and recalculating phantom figures. I knew that he was pulling numbers out of his ass because I do calculations for projects all day at work. There are equations that you use that dont change and they are so straight forward. When he finished calculating and re-calculating his phantom numbers, he finally looked pleased with himself. His calculator showed a figure closer to $10,000.00. I saw that figure and told the salesman that there was no way I was paying that much money for a 12 x 6 pressure treated wood deck. The salesman got an attitude and told me that wasnt the final cost of the deck. They were going to take 20% off of that price because they were having a special. I had already had other contractors come out to give estimates on the project, so when he told me $10,000 I knew that he told me a price that was absolutely ridiculous so that he could make me think that 20% off of that price was a great deal. When I told him that I was getting estimates from others, he became highly agitated. He demanded to know why I bothered calling Montell Construction. Well, hello? Thats what you do when you are considering a large project, you get estimates from several contractors. He then told me that other companies dont use Southern Yellow Pine, as if its some rare exotic wood like Ipe. I finally told the salesperson that I would have to compare all of the estimates and make a decision. Then it happened, he took out his business card and threw it across the table at me. He didnt hand it to me like most professionals would do, he THREW it at me. I could not believe what I had just experienced. I kept my composure and called his company IMMEDIATELY after he left to complain about him. Their response, "Well we can understand our salesmans frustration when they go out to give an estimate and dont complete the sale right then." I was flabbergasted. Now heres the kicker. One of the owners didnt like the fact that I questioned their tactics and told me straight out that they hope I find someone to complete my project but it wouldnt be them. I already knew that because there is no way I would have hired them at that point. A bit over a month later Montell Constructions salesperson called me "on behalf of the owners". I was very surprised, but still polite. They didnt call to apologize about their previous behavior, but to find out if I really hired someone to complete my project because they figured I didnt go through with the project because I couldnt afford it. The guy was laughing under his breath during the phone call. Well, yes, I did hire someone else to complete the project.

Sarah Tatman

The service provided by Montell was appalling. Upon signing our initial contract, we were given an estimated start date of 6-8 weeks, but probably sooner as our situation was considered "urgent". (Our roof was leaking into the room below.) No work began until the 12th week and the communication surrounding this was lacking. After the initial sales meeting, we later found out that we were not adequately presented with all of the product options available to us. It took weeks to even get a larger sample size of the product that was promised at our initial sales meeting. When workers finally showed up, they had different materials than outlined in our contract. Trying to discuss any issues with this company is beyond frustrating. We received rude responses, no apologies and the work that was done is unsatisfactory. The Duradek edge looked like it was cut by a child. Since it was already glued down, it could not be fixed so they painted to minimize the unsightliness of it. Sloppy if you ask me. A worker also stepped through the roof, causing 2 boards in our cedar ceiling below to break. They nailed it back up and offered us a few hundred dollars to account for it. At our final walkthrough, they fought with us over whether or not it was discussed to be $200 or $300 and also tried to argue that it could have been like that before they did the work. After all of the problems we had with them, I was astounded that they would try to haggle us for $100. In the end, they just wanted to take their check and never see us again. Good riddance Montell.

Angela Satterlee

In all of the years Ive dealt with construction/contractor crews, I was appalled by this companys sales approach. When I called to schedule the appointment, I was asked if I was "single or married". While slightly confused, I let her know that I was married and she asked that we both be at the appointment. It didnt take long to figure out why. When the sales guy came to our house, he got very antsy when my husband said he needed to take a call. After my husband assured him that I could handle it (I was actually the one who built our house....) he still was concerned about him not being present. Talk about sticker shock. The price was triple what I had received from other companies. He then was very pushy about signing that day - even reprimanding me for not waiting to call them as a last estimate and telling me that "it will look bad on him" to go back to his boss without a sale. Not to mention, by the end of our conversation he had come down $3,000 which immediately felt like I was being ripped off from the start. I explained to him that they needed to be more clear about expectations when setting up the appointment as I was simply asking for an estimate. He came with no formal paperwork, so I asked him to send me an email. He returned to our house and asked for my husband....who was equally annoyed as he had told him to deal with me. Im happy that we moved forward with other estimates and will be using Blackberry Window & Door. Excellent sales man, insult free, hassle free....and the price was 1/4 of Montell.

Anonymous User

Just after we got back from our honeymoon our roof started to leak and cause interior damage. We had another construction company out here and wanted to get a second opinion before we made any decisions. Chad came out to our house and just by him talking with us about the house and sharing his knowledge we knew that the other company was no longer going to get our business. Chad wrote up a contract that night, the following day Rog came out to our house and sealed the area where the leak was because rain was in the forecast!!! I love that they cared so much for OUR HOME, it has been just over 1 week since Chad met with my husband and I and our roof is complete. Looks amazing! The crew was super friendly and honest people (We were not home when the majority of the construction happened and felt 100% comfortable with them at our home). We have lots of animals and the crew did a great job of picking up the nails that were left behind... all around very pleased with the construction of the roof. Chad also went out of his way to make accommodations to meet me at my work or where ever worked best for me.... I appreciate that SO much!! I would give this company an A++ and a five star recommendation any time! Cant wait for them to help us with our next project!!!