Roto-Rooter Plumbing & Drain Services

1345 Monroe Ave NW #301, Grand Rapids, MI 49505, USA

Address:	1345 Monroe Ave NW #301, Grand Rapids, MI 49505, USA
Phone:	+1 616-233-9188
Site:	rotorooter.com
Rating:	4.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 40

Reviews 6

Ken DeJonge

Found myself with a huge problem, that being well you know,... stuff backing up in the basement. Got online and made an appointment for today 3/6/2013. George, the technician called prior to showing up at the door, arrived promptly on time and ready to tackle the problem. He sent the video camera down quickly finding the blockage 130 feet out into the front yard. He explained the tools he had, the limits of them and all options in detail that he had at his disposal of fixing the problem which allowed me to make the best choice of how I wanted him to proceed. With his suggestion for what to try, and within a few minutes time the blockage was well on its way to the treatment facility! George also took the time to reinspect the pipe and locating it out in the yard so that I knew where the blockage was located and he measured the depth. It was found to have a dip in the pipe which will with no doubt cause another blockage at some point in the future no thanks to the high efficiency toilets that havent enough water volume to push things along. Knowing this he made suggestions as to what could be done to help prevent any further issues other than spending $10,000 in excavating to level out the dip that is likely nothing more than a result of 25 years of dirt settling. So in the end I highly recommend Roto-Rooter Plumbing and Drain services of grand Rapids, MI. for excellent service and thanks to George (the technician or plumber) for taking the time to explain in detail all available options available to solve the issue. These guys rock! Will definitely call them again when needed in the future! -Ken

Tracy Czerniak

I recently had my main sewer pipe clogged and water was backing up through the basement floor drain, I tried cabling it with a 100 foot rental snake from Home Depot and got a majority of roots removed and it seemed to fix it until 2 days later it backed up again. I worked with Roto Rooter for 2 days on my clogged/backed up sewer main, my residence is unique in that the sewer main was around 150 foot to the main city sewer. Jetting was first attempted by Roto Rooter because I recently used the 100 foot snake and some obstructions were removed with the jetting but others still remained and possible pipe breakage was in sight as dirt was backing up into the basement floor. The next day the owner of Roto Rooter inspected the sewer and we discussed our options, they used 200 feet of snake cable and they successfully removed all roots and or obstructions. Pricing was fair for the amount of work they invested into this extensive project . All staff members were honest up front and prepared me for the worst case scenario when the jetting to not initially fix the issue. Roto Rooter worked tirelessly to get the job done amidst doubt and fear that the roots or possible pipe breakage were preventing them from clearing the obstructions. In the end Roto Rooter did a great job by using a 1/2 blade, professional, hard working, I would definitely call them back for future service. I am looking at Roto Rooter possibly installing a fiber glass liner on the existing clay pipe to prevent repeat root issues.

Julie Drake

My single handle shower faucet was coming away from the tile wall and I knew I needed to get this taken care of. Chris came out first thing Monday morning and gave me an estimate and told me what the best way to take care of the problem would be. He came back the next morning with everything needed for the job. He was on time and he took less time to finish than he had quoted. I needed an access panel put in behind the shower wall and he told me an access door would run about $30 from Lowes. He threw it in at no charge. He did an amazing job! Im talking he soddered new copper fittings and he used fresh caulk as an extra sealant. He also made sure to bracket and screw in the new fixtures The new shower fixtures look great and are tightly sealed. Theyll last at least 20 years. He even fixed my loose sink water faucet handle for free. He also noticed a sewage drain cap in my driveway that had sunk in and could have caused major issues in the future. He replaced it for free as well. He answered all my questions and concerns. I would normally be upset at spending money on a home repair item like this, but I actually feel really good about it. I definitely feel like Chris cared and he took care of all issues I needed. I would highly recommend him and Roto-Rooter to anyone if they want a job done right.

Jessica Crist

Roto Rooter gets one star for being prompt and available on the weekends but thats the only reason for the star. Weve had roto rooter remove roots from our pipes approximately every 6 months for the two years we have owned our house. As first time home owners, we thought this was normal maintenance. The last time it had only been 5 months since our last cleaning so the plumber had to return to warranty the service. He was rude to my husband and seemed angry he had to come back to warranty his work. He left our basement a total mess and some how managed to get "black water" on the walls and ceiling. Then he said they would no longer be able to clean the pipes due to root damage. The only solution he had was that the main line would need to be replaced. Requiring demolition of our basement, yard, deck and the road we live on. He quoted us $7,900 for this. Of course we got other quotes from several plumbers for the replacement of the main line and demolition which were all significantly less than $7,900 but still a lot of money. Our last quote came from Rapid Flush and the plumber offered several other solutions to our problem. He was very thorough and long story short we will have our problem fixed for $750 and demolition will not be necessary. Ten times less than Roto Rooter!

Scott Harris

I started my New Year off with a flooded basement... which is not awesome. What is awesome is how great of service I got from Josh, Rob, and Kevin! Of course the problem occurred late at night during the holidays so I was panicking at the thought of having to wait until Monday to get help. However the guys at Roto-Rooter made time and worked until 1:00 am to diagnosis the problem. Rob showed up first thing the following day to walk me through the what is wrong, make sure I understood, and let me see it with my own eyes via his pipe camera thing. Getting that kind of explanation and video proof made me much more at ease with what had to be done next... Which was get to the pipes underneath my house that had "de-laminated". Once again, the next day Josh and a co-worker showed, got to work, let me visit and see the damaged pipe once it was out, put everything back together, cleaned up the mess, and left me with plumbing that no longer flooded my basement. As much as flooding your house is a bummer, the guys at the Grand Rapids Roto-Rooter did great job and made the entire process as pleasant as possible. Great people!

Ainsley Schubeck

The first thing I really liked about Roto Rooter is that they offered late night appointments (without an extra charge before 9pm). An evening appointment prevented me from having to miss work to have our kitchen faucet replaced and the leak from under the kitchen sink fixed. Matt was on time and even a little early for our appointment. When he got to our home, we went to the basement to find the main water shut off and he noticed some issues with the way our water heater was installed and piping used that could cause a serious hazard. He did a great job installing the kitchen faucet even after running into some bumps with additional poorly installed hookups under the sink. Matt was also pleasant to speak with and willing to explain anything we didnt understand. It was an added plus that he wasnt bothered by our overly friendly cat that insisted on being under the sink with him at several points while he was working. Before he left, he explained what would be needed to properly redo the hookups for our water heater and provided a quote for parts and labor. Well definitely be using Roto Rooter again.