Auto-Lab Complete Car Care Centers
| Address: | 3120 E Grand River Ave, Howell, MI 48843, USA |
| Phone: | +1 517-545-7744 |
| Site: | autolabhowell.com |
| Rating: | 4.6 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
Location
Photos 4
Reviews 13
JE
Jen Zollars
Ive had some pretty bad communication with Auto-Lab. I originally took my car in a little over year about for a caliper issue. When Mike called me on the phone to explain the issue there was a miscommunication on what I wanted replaced - I wanted both calipers replaced, but only the bad one was replaced. I understand that this happens, which is why I did not write my review then. When I asked about replacing the other caliper that ceased up after the one was replaced, I got attitude about it. Once again, I understand people have a bad day and did not write a review then either. Now, a year later I am having issues with my caliper AGAIN. I went in on Friday at 5:50. I know it was 10 minutes before close, I just wanted to know if the part was under warranty. When I walked in 3 people were standing at the desk. No one acknowledged me. When I finally said I had a question about a part that was replaced I was told that the system was shut down for the day, but "call me tomorrow! Well take care of you"! If you are going to close early, make sure you lock your door. Poor customer service all around.
MI
Misty Wagner
We have been getting our oil changed here for two years. It seemed like a great place. THEN, we took it in for a change in a Saturday morning and the guy said "it will be about 45 min." We came back 90 min later to find they hadnt touched the car. They "rushed" it in & called 20 min. Later to say it was done. Fast forward two weeks. Car sounds odd. Really odd. We check the oil, there is barely any showing up. My husband calls the manager at Auto lab to ask and he instantly said "you have a huge leak then, because we would never not put oil in your car. Bring it in and we will look at it." Of course we did not. We took it to our dealer who confirmed: A.) there wasnt a leak. B.) we very nearly lost our engine. C.) Auto lab is shady and dishonest, because even if an employee had screwed up- the manger handled it poorly.
MI
Michael Cronin
I had a really bad experience at Autolab. The owner was pretty nice. I came in to get my car fixed. It was overheating big time. I would have gone to a local mechanic I trust but I was too far away and I had to go to work. They told me they had to do some tests. The tests were inconclusive but they said it was not overheating anymore and I only needed a muffler and a fan. Then after I agreed to service, they took it on the highway, it overheated again. I was soaked for 800 bucks and I cannot even drive that car. Maybe if I had been a regular, they would not have taken my money for a car I cant drive. I will never know because I will never be a regular at any Autolab. I am still paying that bill and every time I make a payment, I get disgusted all over again.
SP
spenser lavalle
Took car in for what I thought would be a vacuum leak test, but turned out to be something else entirely. Their master mechanic Herb was honest and straightforward when taking me into the bay and physically pointing out the problems to me, and providing an explanation. I was able to make use of their free shuttle service to take me home rather than inconveniencing anyone to come and pick me up. I will be picking my car up when they finish working on it, and will give additional feedback at that point. 11/9: Vehicle was done same day. Really liked the 10% off for leaving a review. The things that they replaced did not fix the problem, will need to take the car to get looked at again.
KA
Karl Brichford
Our family brings all of our vehicles to the Autolab in Howell. Everytime we are treated with respect and honesty. The crew and managing staff always make sure my wife and I are leaving in a safe vehicle. We always support local businesses and enjoy having quality shops like this one to take care of use even in emergencies. Everything from our transmission to my Diesil truck to putting a suspension lift and wheels and tires on our new jeep. No problems and no complaining, they just got the job done within our budget.
AM
Amber Usery
I cant say enough good things about Mike and his amazing crew here at Auto -Lab in Howell, MI. I was 2,000 miles over & had to get my mom to the airport by 9, the guys opened up shop early for me to get my oil changed in time for me to pick her up! He also hooked me up with the correct oil for my car even though I was using a free oil change coupon!! Amazing people and amazing service! Everyone go here!
CO
Corky Zaron
I purchased a Groupon from Auto-lab for my Daughter who lives in Howell to help her in the maintenance of her vehicles. I have over 40 years of experience in Automotive repair and I was very impressed with how they took care of my daughters vehicles. I told my daughter that these are honest hard working people that have won my trust. I do recommend taking your vehicle to the Howell Auto-Lab.
RE
Rebecca A
We are parents in Northern Michigan and our son is a student in Ann Arbor. My son brought his used car to Auto-Lab and Logan was able to work with us and communicate to us via phone regarding car repairs. They got the job done within a day and were very friendly and professional. We felt confident working with Logan and will certainly use his business again in the future.
MA
Matthew Bush
Made an appointment online and they called within 30 minutes. They were able to get me in and out on the same day. The guys at Auto-Lab did their job, and unfortunately, it ended up costing more than I would have hoped. But it was honest service, affordable, and I had my car back quickly. Cant ask for much more than that. Thanks to Logan and all the guys at Auto-Lab.
LI
Lisa Rader
I needed brakes and went to the dealership. When they told me the cost, I was floored. I asked on Facebook if that was normal. A friend suggested I talk to Mike at Auto-Lab. I called, and he gave me a MUCH more reasonable price. When I went in, they even showed me my brakes, which the dealership does not do. I will be using this company for future auto needs.
LI
Lisa Lowe-Ryan
Brought my car for an oil change, because they were the best price for my diesel car. The receipt shows the oil change includes a 33 point inspection, but I didnt find the results of the inspection, thus 4 stars instead of 5. They were fast and friendly, I will return. I would like to receive the results of the inspection.
MI
Mike Schniers
This place is a total rip off! Decided to go there because its right across the street from me. They gave me a quote to fix my car. Darn near $2000. Come to find out they were jacking up the prices 100%+ of the original cost. Get in my car after I laugh at the cost and they had smoked in my car! STAY AWAY!
DO
Doug Utz
My first visit to Howell Auto-Lab was last week and I wanted to say thank you to Andy, Mike and other staff for getting me in on short notice and staying over to take care of the problem with my exhaust. Top notch work at a very reasonable price. Wouldnt hesitate to go back or recommend them.
Other organizations
Photos
