Two Men and a Truck

1200 Keystone Ave, Lansing, MI 48911, USA

Address:	1200 Keystone Ave, Lansing, MI 48911, USA
Phone:	+1 517-306-2441
Site:	twomenandatruck.com
Rating:	4.3

Location

Photos 25

Reviews 6

Andrea Yokich

We have had a VERY disappointing experience with Two Men and A Truck. We needed to move tools, shop equipment and materials located in our pole barn from our home in Mason, to our home in Traverse City. We were charged for a minimum of 6,900 pounds, although our things actually weighed around 2,000 pounds. (The movers weigh the truck before and after it is loaded.) However, that is not my major concern. It took the company two days to come to our house, load the truck, drive to Traverse City and unload the truck. I was NOT told in advance that this move would take two days. There is nothing in the written materials that I was given nor did either of the two people I spoke with prior to the move, indicated to me that this would be the case. I made it clear to the movers that my schedule did not permit me to stay overnight in Traverse City, and that I had made arrangements to meet someone at our Traverse City house at 1:30, assuming they would be there soon after that. They let me know that it was not likely that they would deliver our things that day, even though they knew that I left to drive and meet them there, while my husband stayed behind as they finished up loading our things. I was angry and disappointed that I had to make arrangements for someone else to be at our house the next day when our things were delivered. Of course that person did not sign off that everything was delivered as expected and that there was no damage to any of our items, because that person would have no way of knowing what might be missing or damaged. I spoke three times to office personnel after the move was completed. My last call was when I was sitting down to pay my Visa bill and had to again look at the fact that I spent more than $2,000.00 and that I was not a satisfied customer. I called to say that before I wrote this review, I wanted to give the company a chance to address my concerns. They assured me that there would be no compensation for overcharging me by 4,000 pounds and no notification prior to the move that it would take two days to complete - they were sorry for any inconvenience..... Somehow I dont think this fits with Mary Ellen Sheets take on how she thinks this company is being run......

Chris Thomas

Don’t ever use Two Men and a Truck in Lansing, Michigan. I had Two Men and a Truck in Lansing Michigan move the contents out of my home and into a indoor, climate controlled storage facility. When I went to have my items moved out of the storage facility a year later, there were many things broken, scratched and just overall damaged. They stacked metal on wood, laid a baby grand piano on the cement floor and scratched it, stacked metal pieces on my refrigerator and washing machines. There were over 75 glasses, dishes broken, along with picture frames and other items. The moving company that moved my items out of the storage unit said it was the worst packing job they have seen in over 20 years of moving. I contacted Two Men and a Truck in the Lansing location that I used and they basically had me jump through some hoops and have not returned my latest emails or calls, even after I initially brought in photos of the horrible pack job and damaged items. The girl I showed them to agreed with me that it was a horrible job and couldn’t believe it herself? This was, by far, the worst experience I have had with a company that I can remember. I will never use Two Men and a Truck again and I advise anyone to not use them. Their customer service and moving services are horrible! Two Men and a Truck review, bad review, Lansing, MI, Michigan.

Jill Chenault

Every person at Two Men and a Truck with whom I interacted during my move was great. From the owner to the people in billing to the movers to other people I just happened to see at the offices, everyone was polite, friendly, and professional. Im sure that their lives are as complicated as anyones, but they sure dont bring their problems to work. Moving is stressful and it was difficult for me to leave my possessions in storage, but Im confident that my stuff is safe with Two Men. This company has given me every reason to trust them. My only beef is with their storage system. Nobody explained to me the size of the storage crates nor the fact that Ill have to give at least 24 hours notice to get access to my belongings. I thought the storage site was the same as the office site. This could be because I misunderstood what I was told about storage or that by the time the packers/movers had loaded the truck, I was totally consumed with the conclusion that I am a hoarder in desperate need of professional help. Either way, I was bummed to learn that my stuff would be boxed and hauled away. This is a relatively minor concern.

Larry Grudt

Two Men and a Truck partnered with my project Keys in the Cities to help us move 14 pianos four times each. Once from the resident/donors home to storage, from there to our artists locations and then onto city streets for anyone and everyone to play these now beautifully painted pianos. They will also be moving them off the public streets in the fall. I followed up with each location; asking the piano donors and the artists about their experience, everyone had a very positive response. Also, I was able to see our pianos in the Two Men and a Truck storage location, everything was very neat, clean and orderly. Some pianos were very large and heavy, (actually all were heavy and that why they moved them) but some were close to 800 pound monsters plus a baby grand. The guys are pros, and I was very impressed! I have had other companies move ours before, but after this experience Ill be calling Two Men and a Truck first every time. Larry Grudt Keys in the Cities

Stacy LaClair

The worst experience I have ever had moving. I was misquoted the price of the move even though I had specifically asked for a quote for a certain rate. Furthermore I was guaranteed a one day move, and they did not complete my move in one day. We were told that our belongings would be stored inside the truck which would be parked in a warehouse only to find out that the trucks are parked outside. Had I been told that there was a possibility that my move would have taken more than a day I would not have used this company for my move. I would have rented a uhaul instead. The staff at this location is unhelpful and uncooperative. The price changed 4 times in one day and wound up being almost twice what I was originally quoted. Then they damaged so many items, but will not replace them. This company does not know how to treat a customer or take care of items. They are impossible to work with.

awashin8

I had an excellent experience with Two Men and a Truck. I needed to hired out-of-state movers at the least minute, since my previous movers couldnt guarantee the delivery of my belongings for at least 7-10 days after pick-up. I called Two Men and a Truck, and one of the workers Zach was able to schedule an out-of-state move for me within a week! The movers Nick and Chris were amazing! They handled all of my items with care in terms of loading and unloading. In addition, they kept me updated on where they were on the road as we travelled from Michigan to Georgia. If you live near the Lansing area and are planning an in-state or out-of-state move, then I would highly recommend them.