Beltmann Relocation Group

Reviews 3

MA

Marcy R

These people are the worst to resolve issues. I never hired them, and its unfortunate that Electrolux contracts STI Home Express who then in turns contacts Beltmann to deliver and install the fridge. Fridge was delivered on 8/22. Guys were quick, in and out. Noticed that night when removing plastic film from doors that the 2 doors were completely uneven. Then stood back and saw that the fridge sat on an angle. Called Electrolux to send out an appliance repair tech to fix it and they informed me that the installers should have adjusted the doors and leveled the fridge, and if they send an appliance repair tech out I would be responsible for the fee unless it was something defective causing the problem. I hung up and spent over 3 hours trying to do Beltmanns job so I could use my fridge. I was able to level the doors, but could not get the fridge level. I called Beltman who I spoke to a Kathy who then informed me I need to speak to Rita the manager of the regional office where Im located. After calling Rita (4 times on Monday 8/25-kept getting hung up on and was also transferred to other lines with their other customers) she said that Lakiva would contact me on Thursday and give me a time that they would come by on Friday since that is the next day they would be in the area. Lakiva never called me so I again called Beltmann Friday morning to inform Rita and she said that the drivers would be out today and she will have Lakiva call me before noon for a time. Once again Lakiva never called and so I called Rita back where she was no longer answering the phone, so I left 3 messages at that point on her answering machine. I took off work at 2pm as that was the timeframe that they had delivered the fridge last friday. Around 4:30ish, the drivers call me and ask me if Ill be home and that they be here in an hour. I said that would be great. 10 mins later the driver calls me back and said he spoke to his boss Lakiva, which told him that I would have to be rescheduled for next Friday as he was told by Lakiva to head back their facility because it was getting to late. I then called their district manager Trudy and left a message about the situation, whom left a message on my phone stating she would get in contact with me on Tuesday due to the holiday, but never heard from her so again, left her another message which was not return either. I have not been able to use my fridge as it wobbles when I open the doors and bottles/cans falls over in it so its been a huge inconvenience. It is now 3 weeks after delivery 9/9 and they are supposedly going to come out today between 1-5 (which again I had to be inconvenienced and cancel a dentist appointment) to meet their time frames even though it should be the opposite since they didnt do their job from the get go. I will be filing a complaint with STI as well as Electrolux in hopes they are not contracted in the future so no one else will have to go through what I had to.

KA

Kathleen Harris

AND - I WILL EDIT AGAIN WITH THIS UPDATE. The second attempted delivery was supposed to be by noon, the delivery did not come until 4:40 p.m. My 81 year old mother had to wait at my house an entire day (which she was not expecting to do and therefore did not bring necessary items with her) More miscommunications with the delivery caused quite an inconvenience on my mother. When the delivery finally came, I told my mother, to just have them put the mattress and box spring in the garage so she could get home -- I did not want her to stay at the house any longer than she had to -- it had already been such a long day for her. The mattress and box springs were for an upstairs bedroom, so I moved them upstairs myself. That being said, Beltmanns Manager called me very apologetic and to made made amends. He realized the inconvenience this last snafu put not only me, but also on my mother. He sent monetary compensation to defer the cost of the delivery. It was a very nice gesture, and very professional. All in all I do have the mattress and box springs, and my mom is fine. It was nice to have a company take care of their customers. I WANTED TO POST THIS - AS AN EDIT TO MY REVIEW -- After seeing my review below, Beltmanns Manager called concerned and very apologetic -- so I stand corrected -- as they say one bad apple doesnt spoil the whole bunch, and he is handling the logistics of my delivery from this point forward. Thank you for your professionalism and reaching out to me -- when you didnt have to. (WORST - WORST - WORST - Company I have ever dealt with. They refuse to assist you with your delivery. Are totally non-responsive. Totally. Left voicemail upon voicemail and email upon email trying to get my delivery on merchandise that had sitting in their warehouse for two weeks and they never ever called me to schedule anything. When I was lucky enough to reach a live person on the phone, they were not flexible at all. They had one day they delivered to my area - Wednesdays only -- between 10-2. Even after having my merchandise for two weeks, they would not contact their driver and ask if they could deliver to me first when I could be there. They - without contacting me scheduled my delivery on a Thursday, when no one can be there -- and funny thing -- it was not a Wednesday that they told me prior it had to be. Still dont have my merchandise! They are horrible -- Ive never been treated so bad -- I was in tears on several occasions -- again and still dont have my merchandise! I have to agree with others that one star is way way way too much for this company. So non-professional and now I worry they will damage my merchandise on purpose because Ive called them too much!)

JO

Joost van Evert

Do not use Beltmann for International relocation!!! Gary Deforest is a liar and will scam you on your shipment. His costs are based on the weight of the shipment but nothing was weighed since the household goods were nailed into place in the container. By some strange coincidence, the shipment weighed almost exactly what he quoted. I had no way to dispute this but think we were dramatically overcharged. Gary seems to be bothered when asked questions and his answers are not honest. Lie 1: On 3 different occasions, I asked Gary for ANY possible additional costs. He confirmed repeatedly that his costs were ALL inclusive. Now Im stuck with a bill for several hundred more dollars Lie 2: He would be the sole point of contact and all moving related contact would be through him. 2 separate vendors contacted me, with no introduction from Beltmann/Gary Deforest and I had to deal with them. Lie 3: Our ship sailed 9/11/14. NOPE! Our ship sailed 9/5/14 Lie 4: Our shipment would arrive 9/21/14. NOPE! Our shipment arrived 9/14/14 Lie 5: All paperwork and details were completed when the shipment was loaded. NOPE! I was hit with tons of paperwork and needed additional documentation that I had asked Gary specifically about over a month earlier. I even sent his the paperwork and asked him if it needed to be completed and I got no response from him. Our customs paperwork was not even sent to us until after the ship had sailed!! Lie 6: Gary stated that nothing could be shipped in the car. His movers/packers stated otherwise and loaded items in the car Lie 7: Gary stated that he would fix the incorrect packing list that his movers had created, and he didnt do that either. As soon as he was paid, Gary disappeared, never to be heard from again. We chose Beltmann not because it was the cheapest, in fact it was one of the most expensive, but because it had a good reputation. What a disappointment. Crappy service, inaccurate information, additional costs, incorrect shipping information. Id say that overall Beltmann and Gary Deforest were slack, lazy, incompetent, and downright sleazy. If you are looking for a service oriented company- dont use these guys. If you are looking for someone to handle your international move accurately- dont use these guys. If you are looking for a fair price with a company who does what they commit to- dont use these guys. If you want a timetable you can rely on- dont use these guys. If you are looking for a low-stress move- dont use these guys. What a scam!!!

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